Our family has had dependable, personal service from Steve Jacobs and his staff for about 20 years…read more We wouldn't go anywhere else. (BTW, Yelp is listing me in Bedford. No idea why. We live in Blacksburg.)

Dr. Jacobs is great and very knowledgeable. My entire family and I went to his office. The staff…read moreare also very nice and friendly. Things I miss being away from Blacksburg!

Dr Brandau got me seeing clearly again:) If your in need for top notch eye care he is the man for…read moreyou.

I went for an eye exam yesterday and was pleasantly surprised at the advanced technology here…read more Dr. Becky Mann was very informative and sweet and was very detailed with what was going on. I will definitely recommend any of my family members and friends.

Great service when I needed them the most. All of the staff was friendly, inviting, and prompt. The…read morespace is very classy and well kept

My wife went in for an eye exam. We are uninsured. We were quoted fees for the exam. When…read morefinished the price was significantly higher than what we were quoted. When we tried to ask for a reasonable explanation, the staff became abusive and impatient with us. There was no reason for the disrespectful treatment. It seems fairly obvious that this office does not want to be bothered with uninsured persons. It is also obvious that the staff is very poorly trained in customer service. Edit-I have spoken to Shelli Wright of Kepler Vision and was treated with respect by the senior staff who promised to address the incident.

UPDATE: After seeing a doctor at Blacksburg Eye, I realized that Infinity Eye Care failed to…read morediagnose a progressive condition (keratoconus). At that time, the keratoconus was advanced enough that I had significant night vision troubles, but Infinity didn't have an answer for that. My previous review was from 2020 but my visit was in 2019, and the keratoconus (corneal thinning) had definitely progressed long enough to be detectable. Had the team at Infinity Eye diagnosed it correctly then, I wouldn't have had it progress further all this time. I'm now starting treatment with scleral lenses and possibly cross-linking. That would stop the progression but not reverse it. If I'd pursued that same treatment in 2019, then I could have stopped the progression. Keratoconus is not the most common eye condition, but a skilled opthamologist should be able to catch it, and it's disturbing that that didn't happen here.

Despite my stress and frustration over the incident, I'm certainly willing to be reasonable if the…read moreowner or manager reaches out in that same spirit. I didn't mean to imply that the office could only make it right with a partial refund. What I would really like is for them to acknowledge it was their associate who made the mistake and apologize for trying to convince me it was my fault, I should have known, etc. I want to have a good relationship with this office. When I mentioned a partial refund, it was just the first thing that came to me when the manager asked about making it right (and, as my review shows, the manager just. became more angry about it.) Really I was mostly upset that I was treated by the cashier and manager, who both told me it was my own mistake. At the time I was offered a very insincere apology. I hope will all heads cooler now, they will be willing to extend a sincere one and we can rebuild that relationship. I am not asking for any money, just a sincere apology. If the owner or manager want to offer that or discuss this, I hope they reach out to me.

I have been a patient for awhile. Dr. Mitchell is great. Service, however, has gone downhill…read morefor the last two years. I had an appointment last year and they needed to cancel and reschedule but the reschedule date was 2 months off. If I were to wait, my insurance allowance for glasses/contacts would expire. I tried and tried but they wouldn't fit me in over the next few weeks even though they cancelled a long term appointment so I had to go to Johnson and Curran due to timing of my insurance. However, I went back to BEA because of Dr. Mitchell. She is awesome and is easy to talk to and takes time with you. I visited recently and my appoint with her was great as usual. However, the fees they add and keep talking about (I signed more paperwork and had conversations about fees more than my medical care) is distracting. I was quoted a price for my contact lenses in Nov and was told it was good until the end of th year but when I called to order them Dec 20, the price went up and there is a fee for a credit card and another fee. I was told that the technician who told me the price would be good through the end of Dec did not document the file and I was questioned, did I ask her to? (No, why wouldl I think of telling her to document the file?). They said costs go up at the first of the year and when I asked why not honor the price then since it was Dec, I was told they actually "up" them earlier than Jan 1 and dont wait. I spoke to Allen, the store manger who raised his voice and didn't listen well to my concerns. He blamed me and said the techician I am dealing with is doing a good job considering she was thrown into this since another was out on maternity leave. He transferred me back to the technician who disconnected the phone call and never called me back. I went in to the store and got taken care of but when I asked to speak to the manager, they said he is busy, email him, it is better that way. I wanted to share with him I was doing a review and wanted to be fair. I do not think he knew I was cut off and felt maybe he hasnt read this site or knew how he came off to me. Some of the same experieinces I had I see notated on this site and other sites so I hope BEA takes note ad improves. There is a shortage of providers in our area but they still should strive to be the bext they can be. Dr. Mitchell is awesome and the reason I will go back. I also like they will text with you which is a bonus.

Super nice people and they got me in quickly. I forgot my contacts and was on vacation.read more

From the owner: Our eye doctors care for patients of all ages. In addition to seeing patients for routine eye exams…read moreand contact lenses, we provide expertise in cataract surgery, LASIK and other refractive surgeries, diabetic retinopathy, glaucoma, macular degeneration, and strabismus.

The staff was very friendly in taking care of my needs. Thank you I will be going back and I will…read morebe telling all of my friends of my experience also. I was very pleased with my visit.

I had an eye exam with Dr. Mays today. It was my first time doing one. It was great he and his…read morestaff were super friendly and professional. And the price was not bad at all.