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Taylor Optical

3.7 (3 reviews)
Closed • Closed

Services - Taylor Optical

Eye exams

Eye testing and diagnosis

Eyewear fitting

1 More Service

Retinal imaging

Taylor Optical Photos

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Ask the Community - Taylor Optical

Taylor Donald K OD

Taylor Donald K OD

(1 review)

I had been to Dr. Taylor many time over the past 18 years. Last Year, 2023, I went to another…read moreoptician for my exam because i was really needing an eye exam and the other gave me an appointment more than a month sooner. Let's start with the other place...their exam was way more thorough than the one I get from Taylor. Three different exam rooms, more questions. The glasses were made and delivered in 5 days. The exam from Taylor took every bit of 15 minutes, with antiquated equipment. But the dr was friendly as was the gentleman handling the eyeglasses dept. I chose a couple of pair of glasses to test and was told that the office couldn't find my insurance company for the purchase...I'm on medicare which grants me one exam a year and $400 toward glasses or contacts. He told me that the exam had been free with no copay but I'd have to find out, in my policy, the glasses company that my particular Medicare policy used, as they couldn't find it. And all I had to do was come back in with that company's name and my given amount covered for them. So, on Monday, I did that...went in with the company's name and phone number. The thing in the office barely looked at the paper and said they didn't work with that company. I told her that I had used it for several years and was covered for $400. She left the office in a huff and came back with my chart, announced to everyone that they did not use that company (they were listed in the network), and that even my exam wasn't completely covered...that I owed them $66! I, totally upset by then, told her I did not have to pay a dime for the exam and that the man in the glasses dept had told me that the exam had been covered with $0 copay. She then said, in a snippity way for the others waiting to hear, "No, you owe $66!".l looked her straight in the eye and told her to bill me..I wasn't paying it since I DID NOT have it nor did I owe it,,and walked out. I will never be back. I hope the patients in the waiting room took note. I now have another problem...My Medicare grants me one vision exam a year and since I'm sure that exam has been billed, I have to wait another year for one somewhere else. She wouldn't even give me my prescription!! I'll probably be blind as a bat by then but I will never go back there!! I wonder if that $66 would have gone straight into her pocket!! Not afraid to post my name...Deborah Wimmer in Bluefield, VA

Taylor Optical - optometrists - Updated May 2026

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