Four years ago we bought all our appliancess-Subzero,Wolf,Cove, a Kohler sink, faucet. Every…read moresingle appliance is broken and parts unusable, the sink is stained and uncleanable and today the spray part of the sink faucet quit working and I'm furious!! There is no repairman in the area and of course the showroom can't help you. DONOT BUY THESE PRODUCTS!! Read reviews. These appliances are not what you think they are.

My husband and I came in the showroom last week. We let the receptionist know we were shopping for…read morea complete primary baths worth of fixtures and that we needed some help. She told us that someone would soon be with us and to begin looking. Despite being the only customers in the showroom and 5 employees seated at desks throughout (not one of whom even looked up to greet us) no one ever approached us to help in the 15 minutes we waited. As we left, a women ran and opened the door offering to help us. It was too late at that point after we were tacitly ignored for nearly 20 minutes. A waste of time for us. We will not return and have found another business in town who helped us find exactly what we need. They understand customer service. Ferguson most certainly does not. Wish I could give zero stars as they gave zero effort to helping us.

BATH PLANET of SW Virginia (Roanoke) is by far the most honest and efficient business that I have…read moredealt with as a home owner of over 50 years. From the first day when the owner Travis, examined the 2 bathrooms we wanted to renovate, there was nothing less than 100% respectfulness for both the home and the owners/occupants. Both of the gentlemen who did the installation were beyond respectful, treating our home as if it was theirs. At the time of installation, both bathrooms were completed in a week. Even when the original bathrooms were disassembled, there was virtually no dust anywhere in the house from the demolition. The finished products were well beyond our expectations. On a scale of 1-10, I give BATH PLANET of SW Virginia (Roanoke) a PERFECT 15!!!

From the owner: With over 35 years of experience, Bath Planet of SW Virginia is your local, family-owned expert in…read morebathroom remodeling—proudly serving Central and Southwest Virginia. Backed by The Good Housekeeping Seal of Approval, we specialize in delivering high-quality results you can trust. From tub and shower upgrades, to tub-to-shower conversions and walk-in tubs, to full bathroom remodels, we create spaces that are safer, more functional, and beautifully designed. ✔ Designed for safety, comfort, and style ✔ Ideal for seniors, veterans, and growing families ✔ Affordable options to fit your budget ✔ Local team that treats you like a neighbor—not a number We’re proud to serve the community we call home—helping homeowners create bathrooms they love for years to come. Contact Us To Schedule Your Free Consultation Today, 540-701-7009. BathPlanetswvirginia.com

Amazing customer service from the time I walked in. No hard sale, just genuine customer engagement…read more The store located downtown has a lot of your baking needs which I'm now doing more cooking at home. They have quality items at prices I would expect. Considering the store is pretty small they have good inventory. Although I was just browsing I did make a purchase. I would recommend and would return next time in town.

The Ladles & Linens Kitchen Shoppe is an amazingly wonderful shop to all of us who like food and…read moreenjoy cooking and eating at home as well as dining in gourmet restaurants, and trying out new recipes in the comfort of your home kitchen. The first question you might have is What is a Ladle? Just like I had. Well, a ladle is a large, deep spoon, often used in the preparation and serving of soup, stew, or other foods. In the book Oliver Twist by Charles Dickens, a Ladle is used to pour the gruel in Oliver's bowl. And when he is not satisfied with one bowl, the famous frase is uttered: "Please Sir. I want some more". To start off with, the owner/manager of this local business is a delightful human being. Every time I have visited this business located on Market Street in Downtown, Roanoke, she has come out of the back to greet me with a big smile and ready to help me find anything I needed. Today, she even found some special chips that a customer had tasted somewhere and liked but could not locate. She had sampled and liked it and brought the product to sell at her store. View my photographs accompanying this review and you will be able to see it. She not only carries kitchen products but some food items, and recipe books as well. All you can think related to the kitchen. Now that the Chinese New Year is approaching. She has some interesting Chinese items. And since next month is Valentine's Day, she has this special knife gift all wrapped up for people to give to their loved one on this special occasion. I highly recommend this local business. View my photographs of the many interesting things they carry, and drop by whenever you're around or have a need of something related to the kitchen. She will be more than happy to help you find it, and you will be supporting a local business and a deserving local small business owner.

excellent store excellent service always super nice people always has what your looking good price…read moreI give them a six star if I could..

They do not wear a mask, nor do they seem to make an attempt to put one on…read more Dreadful place not during Covid 19, but even worse. I went once, have not been back, went looking for a present. The owners/employees are loud and not helpful. Asked about specific things, received no contact back on the availability. Absolutely miserable experience.

My husband and I are remodeling our bathroom. We purchased calacatta marble slabs for the double…read morevanity countertop and tub deck. We couldn't find the type of marble we wanted anywhere else. Jim, the owner, pulled out the slabs for us to look at and explained there was one area with a flaw that they would avoid. The crew that came out to create the templates and install was prompt and professional. We had to reschedule a couple of times to coordinate with our cabinet installers, and they were very accommodating. Everything was cut accurately and installed well. Both slabs have a lovely ogee edge. The vanity was cut in one piece with 2 undermount sinks. The tub deck has a seam, but we had to look closely to be able to see it - it's not noticeable at all It turned out beautifully and the price was very reasonable. We're very happy with Premier Stone.

My wife and I are remodeling our kitchen and we purchased our stone counter tops from Premier Stone…read moreFabrication. We had a good experience buying them and the installers did a good job. Our issue is with how they fabricated the pieces together. We went up to the yard and looked at the two slabs with Christian and showed him where we wanted the main pieces cut. All Christian did was put a sticky note on the large slab saying general area of the slab to include the island and sink. There was no outline or template on the slab show to us about exactly where cuts were going to be, especially at the seam. After the installation, my wife came home and noticed the horrible aesthetic appearance of seam in the middle of our sink. The seam is not this issue. The pattern of the pieces that were selected to be put together create are am eyesore. The following day I drove up to Premier Stone Fabrication to speak with Christian about this issue. Instead of trying to help solve the problem he became very condescending towards me telling me he knows that I am emotional even though I did not yell, scream or act foolish. I asked Christian why they didn't cut the two pieces differently and his response was they they tried laying it out differently but this was the best possible option. I never received a phone call during this process saying they are having issues laying out the two pieces to have a congruent look. They never called to say can we flip the side of the slab you want the sink to in order to have a better finish. Instead they cut the slab and installed it in our house. When I told Christian we were not happy with how the seam looks he tells me that it's natural stone and they can't match things and that they do their best. Well if this is their best than they need to change the company name because their was no real fabrication that took place. They had an entire slab to work with and could have easily changed the location of the cuts and contacted us to explain the cuts at the seam and provide customer service. I explained to Christian that if they would have moved the cut 8 inches down on the right hand side of the sink there would be no veins or they could have taken the slab and turned it around 180 degrees and used the other end for the sink and the seam. That piece has no visible veins. His response was it't natural stone and that is what you get. I have asked for the owner of the company to come to my house and look at the job. I will not be making final payment until the owner comes to my home and says he would allow this to be installed in his house and is proud of this craftsmanship from his company. Another issue we have is the slab on the left hand side of the sink is bowed causing a 1/4 gap at the end of the counter. The INSTALLER agreed that the stone was bowed after my cabinet guy, who was present at the time of the installation, showed him with their own level. When I spoke with Christian he assured me stone is flat. I explained to Christian that his installer agreed it was bowed and stated that it's a dirty little secret that stone can come sometimes bow. Christian than told me that we purchased natural stone and that is why we are having these issues. Again, Christian must have forgotten he works for Premier Stone Fabrication. I honestly believe Christian knows it looks terrible but keeps saying its okay because its a the seam and the narrowest part of the countertops. We purchased the last two slabs from that lot of quartzite so getting something that looks congruent may be easy. Please read the google review for how the company responded. Look at all the responses from Christian and the underlying theme ....the customer knew what they were buying and Premier Stone Fabrication did the best possible job they could do. I really hope that the owner is truly concerned about his reputation, the quality of his product at every step of the process and wants to help resolve this issue for us.