Four years ago we bought all our appliancess-Subzero,Wolf,Cove, a Kohler sink, faucet. Every…read moresingle appliance is broken and parts unusable, the sink is stained and uncleanable and today the spray part of the sink faucet quit working and I'm furious!! There is no repairman in the area and of course the showroom can't help you. DONOT BUY THESE PRODUCTS!! Read reviews. These appliances are not what you think they are.

My husband and I came in the showroom last week. We let the receptionist know we were shopping for…read morea complete primary baths worth of fixtures and that we needed some help. She told us that someone would soon be with us and to begin looking. Despite being the only customers in the showroom and 5 employees seated at desks throughout (not one of whom even looked up to greet us) no one ever approached us to help in the 15 minutes we waited. As we left, a women ran and opened the door offering to help us. It was too late at that point after we were tacitly ignored for nearly 20 minutes. A waste of time for us. We will not return and have found another business in town who helped us find exactly what we need. They understand customer service. Ferguson most certainly does not. Wish I could give zero stars as they gave zero effort to helping us.

BATH PLANET of SW Virginia (Roanoke) is by far the most honest and efficient business that I have…read moredealt with as a home owner of over 50 years. From the first day when the owner Travis, examined the 2 bathrooms we wanted to renovate, there was nothing less than 100% respectfulness for both the home and the owners/occupants. Both of the gentlemen who did the installation were beyond respectful, treating our home as if it was theirs. At the time of installation, both bathrooms were completed in a week. Even when the original bathrooms were disassembled, there was virtually no dust anywhere in the house from the demolition. The finished products were well beyond our expectations. On a scale of 1-10, I give BATH PLANET of SW Virginia (Roanoke) a PERFECT 15!!!

From the owner: With over 35 years of experience, Bath Planet of SW Virginia is your local, family-owned expert in…read morebathroom remodeling—proudly serving Central and Southwest Virginia. Backed by The Good Housekeeping Seal of Approval, we specialize in delivering high-quality results you can trust. From tub and shower upgrades, to tub-to-shower conversions and walk-in tubs, to full bathroom remodels, we create spaces that are safer, more functional, and beautifully designed. ✔ Designed for safety, comfort, and style ✔ Ideal for seniors, veterans, and growing families ✔ Affordable options to fit your budget ✔ Local team that treats you like a neighbor—not a number We’re proud to serve the community we call home—helping homeowners create bathrooms they love for years to come. Contact Us To Schedule Your Free Consultation Today, 540-701-7009. BathPlanetswvirginia.com

Timeless Flooring and Interiors was previously known as Roanoke Flooring Outlet. They have moved to…read morea much nicer location and are now offering interior design services (remodeling kitchens, baths, etc.) as well as flooring. They were highly recommended to us and we have used them for carpeting, vinyl flooring and tile work since fall of 2011. They installed two sheet vinyl floors for us, one vinyl tile entryway and two rooms of wall-to-wall carpet and they are in the process of tiling our fireplace surround. The quality of their work is outstanding. They are meticulous, they leave the site clean and they are happy to help with moving furniture to facilitate the process. We have particularly appreciated their willingness to work within our budget, offering knowledgeable suggestions but no pressure.

Being able to experience the work done by Cory & Kitchen Tune Up will blow you away! It's one thing…read moreto have a contractor build you a kitchen, but it's a totally different thing to have Kitchen Tune Up build you the kitchen of your dreams! There's truly nothing done without forethought and reason. If you're going to invest in having a kitchen, why not make it one you love cooking in!?

From the owner: Kitchen Tune-Up is your local kitchen remodeling experts specializing in cabinet refacing,…read moreredooring, custom cabinets, our Original Tune-Up and cabinet painting. Offering five service options to update, upgrade, and uplift kitchens to meet a wide range of budgets and timelines. Whether you are seeking a quick refresh or a full kitchen remodel, contact our team for a no-obligation consultation. Cabinetry, cabinet doors, and drawer fronts are available in a wide range of styles, colors, and finishes. Also ask about countertops, backsplash, tile, flooring, and more. No matter which service is the best fit or the scope of your project, Kitchen Tune-Up will make your kitchen look and feel transformed. Let's create a kitchen that inspires and uplifts you.

Rebath, is a great company from the consultation to installation everything was effortless and…read morecustomer based. I would like to specifically thank Bobby for the consultation, Walt and Terry for the installation. I will say as far as prices you are looking on the higher end, but it is well worth it for the great quality of materials and the excellent skills of the installation team. We are so happy and excited for our new shower upgrades. I highly recommend this company and you are welcome to use my name as a referral. I also really appreciated the card sent and kit given after installation, that added a very personalized experience. Both Walt and Terry were so good, I cannot say enough great things about either. But wanted to give Walt a special shout out, he is a very hard worker and extremely personable. Terry, Is Just as cool - just had more interaction with Walt. A huge thank you to all staff at Rebath:)

I was initially impressed by the promise of a full bathroom remodel in just three days. In…read morehindsight, I should have asked myself whether I wanted the job done quickly or done correctly. Buyer beware. I believe we had to wait approximately three to four months for our installation after the initial consultation. And, as with most projects like this one, half of the payment is requested up front. From the time we ordered our products to the anticipated project schedule date, we heard nothing from Re-bath. I finally called to find out when we would be scheduled for our install, and they were able to add us to the calendar. Our installer, Steve, was courteous, professional, and respectful. He made us feel comfortable having him in our home. He was alone when most of their technicians have arrived in pairs. Unfortunately, most of our experience has been deeply disappointing. Their salesman made multiple false statements. He told us the tub would be non-slick. That's not true. He said a safety handle would be installed to grab when stepping inside. That wasn't true. He said our exhaust fan would have a sensor and automatically run when moisture was present. That definitely isn't true either. The siding for the shower did not look like what I thought I had picked out from the salesman's computer or his small samples. It was blue. I definitely don't recall choosing blue. It doesn't match the color of my bathroom. Either my order was not correct, or perhaps their samples are not large enough to give me a true representation of the final look. One of the biggest problems is the tub creaks loudly. Whoever takes the first shower of the morning wakes up everyone else in the house. Multiple service visits have not completely fixed the problem. There have been additional issues. Our exhaust fan drips. The tub spout has a stream during showers. The knob from the shower diverter came off. The floor cracks in one spot where there is a dip. One baseboard original to the house 30 years ago was missed and still hasn't been replaced despite the many opportunities during visits by technicians for the tub. In the months since July, Re-bath has been to our home multiple times to work on the tub. I have asked if we need a mortar bed, but they don't do those, and they do not feel support is the issue. Their last visit was Wednesday. It was a terrible service experience. I was told they were coming to completely take out the tub to find the creak and to work on the other issues. My husband arranged to be home to let the technicians in, then he left. He said they seemed frustrated with the work order because they didn't hear the creak when they stepped into the tub. That was unexpected, because it creaks with every shower we take, but I also didn't understand why they were diagnosing the creak instead of starting on the work. The creak isn't new. They've heard the sound before, and we had a plan in place (their plan). Long story short, they apparently left not long after my husband without doing any work at all. They didn't notify me when they left or to tell me they were not going to work on any of our issues. I came home late that evening to find an empty house with my doors standing wide open and no one home. A new service manager did call me concerning the poor service experience with an apology. He blamed everything on miscommunication. He expressed concern that removing the tub (their plan) may unintentionally make the creaking worse again. So...okay then, thank you for your honesty. Needless to say, that ends my trust with Re-bath. After months of rearranged schedules and unfulfilled promises, I feel like I need to hire another contractor to correct the issues. That will be another expense on top of this $16,000 remodel. Did I mention the tub feels like a rock when you sit in it? It has a higher back then slopes down, giving a hump. I didn't know that would be the case when we purchased it. It's not comfortable for those who want a good soak in my humble opinion. I can't recommend Re-bath for a tub. Maybe they do beautiful showers. And I wouldn't leave them alone at your house. Good luck.