First, let me say that the only reason i gave 4 stars is because of some communication issues that we had during the installation process that prevented me from giving Rockfab a 5 star. However, I highly recommend Rockfab to anyone looking at new countertops and backsplash. My wife and I decided to replace our laminate countertop and wanted to have a backsplash put in as well. Since we were going to be doing that remodel, we wanted to get all new sink, faucet, dishwasher and garbage disposal. I wanted a turnkey process where i could go to one place and get everything done in one place. Rockfab was the place. They coordinated the countertop install as well as the plumbing and electrical work needed. We started out looking at Home Depot and Lowes and were mostly looking at Quartz countertops. After doing some research i was looking at Rockfab and decided to go there. After looking anther extensive granite showroom where you could look at the full size slabs, we fell in love with a granite countertop. Their selection of backsplash is excellent and we found a backsplash we liked. All along the process, Susan did a great job of helping us coordinate the granite we picked and the backsplash color. After getting a quote I was pleasantly surprised that I was paying less than i would have at a big box store like Home Depot and i had a great selection of products and service to back it up. Again, I would recommend Rockfab to anyone!! read more

Super friendly and helpful staff. They do mainly custom work so not many models on display. Bring them what you want and they can make it. I need something already made so I went elsewhere. But I would definitely come here if I wanted to customize anything. They have an amazing selection and also do free estimates and measurements. Plenty of parking in a large lot next to McDonald's. Not sure how I missed it before but I'm glad I found it! read more

Love the stone, customer service is abysmal. giving 1 since 0 is not an option. They messed up multiple times and refused to correct to the contract. read more

The Rockfab owner/project manager's response is focused on attacking thencustomer instead of addressing the deficiencies within the organization. We are either very naive or have been very lucky in working with contractors on numerous previous projects. We were shocked by the treatment by Rockfab and see more of the same in the overall response by the owner who continues to demonstrate unprofessional conduct. The response is just an attack and does not address the issues. There issues are: - The apparent lack of manage control over the sales person allowing significantly over ordering materials. Question is also whether the materials order impacted the labor cost? (The overage for the tiles for instance was 27% and 48% respectively for the large tiles and the border tiles.) - The apparent lack of quality control of checking materials before sending to the client site. - The lack of proactive client management to resolve issues before the problems occur. The apparent lack of project management is demonstrated by: - Project manager/owner not onsite before the project start to address expectations. - The project manager was not onsite at any time during the critical dismantling stage. - The Dismantling team was not briefed on details of the dismantling. - The Dismantling team seemly not experienced with moving appliances and damaged the powder room wall. - The Installation team did not have knowledge of the requirements. The requirements were somewhat complex and explained in detail during the many meetings and thru client developed drawings with the sales person. The two main Impacts on the complexity were the consistent border and the mitre cuts for intersections of the border. - The Project Manager was only on site briefly once during the entire process. He has not seen the final result. - There was no customer acceptance process with the Project Manager reviewing the completed project with the client against the expectations. The client management process was significantly flawed. Expectations were not managed and ultimately the company ownership used the contract as the client management tool. When mistakes were made by the various teams, there was no one who said to the client, "How can we fix this?". Having to argue over the excess materials and not being offered a refund, especially for materials not even sent to the site was truly ridiculous. As noted previously, the owner/project manager was on site once and has not seen the finished product. The results certainly are not "beautiful". We are so disappointed in the results. Exiting the relationship with Rockfab seemed to be the only solution since the owner is unable or unwilling to address the problems. Several specific items have been mentioned and the attached pictures give real facts to fit the situation. - Installation was delayed 5 days given that there was no check of the materials before sending to the site. As noted, new materials were ordered and not delivered for 5 days after dismantling. The result was the unnecessary living environment, including lots of dust throughout the house. - The wall of the powder room was damaged by the dismantling team. 2 lag bolts were pulled thru the wall instead of being unscrewed and removed causing the damage. This is likely the "$1000 plumping" previously mentioned. This work was in fact repairs to damage created by the Rockfab dismantling team. - The quality of the final installation was disappointing and there has been no inspection by the Rockfab project manager. Several pictures show the border that was to be consistent at appropriately 3.5 inches. In reality the border fluctuates between 3 and 11 inches. No one would praise as "beautiful" after viewing the sloppy results. - The materials list shows the original order and also what remained. We previously saved 1 box of each type of tile (to repair future damage) so excess was 12 boxes of the 16x16 and 5 boxes of the border tiles. Therefore, the overage was 27% of the large tiles and 48% of the border tiles, respectively. There was no installation of the "Schulter" and this material never arrived onsite. read more

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I have used Rockfab twice in the past 20 years and was greatly disappointed in the results. The review of Charles A. nails it regarding my experience. Stay away.... read more

We have had a wonderful experience at Rockfab Kitchen and Baths in Roanoke, VA. Morgan was a wonderful help in picking out countertops (material) and helping us coordinate the backsplash and feature insert behind the stove. She gave us plenty of time and space to browse through their extensive show room and answered any and all questions we had. The laser measurement technician was great and very friendly. He explained everything he did and again answered all of our questions He spoke so highly of his work environment and his employers that it made us extra happy that we'd gone with Rockfab for this very important part of the new kitchen. The installers and scheduler were fantastic to work with as well. Everything was done the way we were told it would be and in a timely fashion. We're heading back soon to order the tile for the backsplash and are happy we'll get to visit with the staff at Rockfab once more. We heartily recommend these great folks for your next remodel or build. read more

When we were discussing a kitchen makeover- our friends and family repeatedly recommended using Rockfab. We are so thankful they did! Rockfab exceeded our expectations in every regard. Their customer service and communication were phenomenal and they made this incredibly easy and fun for our family. The finished product is something we love, are proud of, and look forward to enjoying for many years to come! Jonathan and Jessica E. read more

Kitchen countertops were just put on and left. They left a big gap against the wall!! When we called they said they no longer caulk!! This is not a completed job if we have to finish it!! We purchased the sink from them but Morgan neglected to ask us about the plumbing. We were left with no connections and no water!! We either had to pay another $750 or find our own plumber!! read more

Love love love our new kitchen!!! And Jimmy and Elissa might be the nicest people we've ever worked with. First, we had been trying to find a contractor for the last two years. Some were way too expensive. Some would have taken too long. Others we just didn't have a great feeling about it never responded. When we first walked into Rockfab, we loved the showroom and the people. Second, they were so flexible. We were in the middle of working on a quote when our daughter got engaged. That delayed us almost a year but when we went back in January, Rockfab was ready and willing to help! And work with our budget. Third, this is quality work. Class A contractor, attention to detail, cares about their work. We had some structural work we didn't anticipate, but it had to be done. (You never know what you'll find when the walls get opened up and you look under the subfloor!). We could not be happier. And we are so glad we met Elissa and Jimmy! read more

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Communications are ongoing issues with this companies management as mentioned by other clients. Especially in the area of follow-up.... Installers,staff are courteous, I recomend Premier Stone, Salem Va. Professional, Honest, cooperative meets expectations, beautiful work. read more

Great experience with the team at Rockfab. We are very pleased with our new countertops. It was an efficient process.

I contacted Rock Fab to inquire about kitchen and bathroom remodels. An appointment was made with rock Fab. We were told Lisa, a VP at Rock Fab, was going to meet us and go over our needs/wants. On the day of the appointment, Lisa cancelled the appointment because they stated Rock Fab does not perform remodeling for less than $25,000. This is their choice and I do not have an issue with their business model. How did Lisa and Rock Fab know the remodel cost without meeting with the customer to go over the remodel plans? From my research, remodeling a bathroom, moving the kitchen to another location in the home, removing walls, raising ceilings costs more than $25,000. Did all these people which provided reviews have $25,000 worth of counter tops installed. That is a lot of counter top. Rock Fab should state upfront they do not perform remodels for less than $25,000. read more

For those of you who would like more information regarding my review of Rockfab go to their Facebook page and click on reviews. Our review was entered on April 28, 2021. I'm not sure where the owner is getting her information but we had made it very clear from the beginning that it should not have taken 7+ week to attain an estimate. There was never an attempt made to call us or email us to let us know the status of our estimate. I did mention the price in the very first paragraph only for one reason. In 2020 when we first received an estimate we didn't go forward at the time due to Covid. In March 2021 we went back to Rockfab and we told Kelly the representative what our budget was and asked if they had any products that would meet our needs. She proceeded to show us new products. If these products could not meet our budget why even show us. Then it took them 7+ weeks to give us an estimate that was again over our budget. Why waste our time and their time if it couldn't have been met. We would have been fine knowing that they couldn't meet our budget. If you go to their FB page and read our comments and theirs you will see that Elissa, the VP, has a way of twisting the issue to be something it wasn't. read more

Let me first say that the product I received met expectations. The customer service, however, did not.

While initially I posted a favorable review concerning my experience with Rockfab, unfortunately, I have had to update this review based on my most recent experience. Upon purchasing a countertop from Rockfab, I was requested to pay for the countertop in full, which I did despite my discomfort. When the bar countertop template was completed, I had the vessel bar sink on property so that the template would be completed to accommodate the sink. Yet, when the countertop was installed, I noted the countertop sink opening was not completed to accommodate the sink properly, as the sink would not sit flush with the countertop. Upon bringing this to the installer's attention, I was told that he did not have the proper tools to make a larger opening and that I would need to contact Rockfab and I did so. Shortly after the countertop installed, I received a handwritten note from the owner's wife asking me to post a review on line with the promise of a free cheeseboard. When I went to complete the review on yelp, it specifically stated not to complete the review if I was promised a gift in lieu of a review. In good faith, I completed the review anyway. In an attempt to remedy the situation myself, I returned the original sink and purchased another one that was designed to sit on the countertop. Since then, my plumber spent several weeks attempting to find a drain that would work and, upon doing so, he requested that Rockfab adjust the size of the drain hole. When I contacted Rockfab to arrange such, I thought I was on the homestretch only to be told by the owner that I needed to pay his labor of $500 to make a larger opening. When I objected to any expense on my part, he said he would lower the cost if he did the work when his men were in the area. When I objected to any expense on my part and informed him that the problem was caused entirely by Rockfab, the owner hung up the phone on me. Consequently, I sent him a text to inform him that I would be updating my online review and, in response, I received a barrage of text messages informing me that he would sue me for defamation and that he would "trash me online" and he knows "a hell of a lot more people on SML than" than I do. This entire experience has been upsetting and I will never do business with Rockfab again. read more