While initially I posted a favorable review concerning my experience with Rockfab, unfortunately, I have had to update this review based on my most recent experience. Upon purchasing a countertop from Rockfab, I was requested to pay for the countertop in full, which I did despite my discomfort. When the bar countertop template was completed, I had the vessel bar sink on property so that the template would be completed to accommodate the sink. Yet, when the countertop was installed, I noted the countertop sink opening was not completed to accommodate the sink properly, as the sink would not sit flush with the countertop. Upon bringing this to the installer's attention, I was told that he did not have the proper tools to make a larger opening and that I would need to contact Rockfab and I did so. Shortly after the countertop installed, I received a handwritten note from the owner's wife asking me to post a review on line with the promise of a free cheeseboard. When I went to complete the review on yelp, it specifically stated not to complete the review if I was promised a gift in lieu of a review. In good faith, I completed the review anyway. In an attempt to remedy the situation myself, I returned the original sink and purchased another one that was designed to sit on the countertop. Since then, my plumber spent several weeks attempting to find a drain that would work and, upon doing so, he requested that Rockfab adjust the size of the drain hole. When I contacted Rockfab to arrange such, I thought I was on the homestretch only to be told by the owner that I needed to pay his labor of $500 to make a larger opening. When I objected to any expense on my part, he said he would lower the cost if he did the work when his men were in the area. When I objected to any expense on my part and informed him that the problem was caused entirely by Rockfab, the owner hung up the phone on me. Consequently, I sent him a text to inform him that I would be updating my online review and, in response, I received a barrage of text messages informing me that he would sue me for defamation and that he would "trash me online" and he knows "a hell of a lot more people on SML than" than I do. This entire experience has been upsetting and I will never do business with Rockfab again. read more

I recently had the pleasure of working with Patrick Hancock at Rock Fab Kitchen and Bath, and I must say that the service I received was nothing short of excellent. From start to finish, Patrick demonstrated a high level of professionalism and courtesy that made the entire experience a breeze. One of the standout qualities of Patrick's service was his timeliness. He was always prompt in responding to my inquiries and kept me well-informed throughout the entire process. Whether it was through phone calls, emails, or in-person meetings, Patrick ensured that all communication was timely and efficient. This level of responsiveness made me feel valued as a customer and gave me peace of mind knowing that my project was in capable hands. Not only was Patrick's communication top-notch, but his expertise and attention to detail were also exceptional. He took the time to understand my needs and preferences, offering valuable insights and suggestions along the way. His knowledge of the products and materials available at Rock Fab Kitchen and Bath was impressive, and he guided me towards the best options for my project. The end result exceeded my expectations, thanks to Patrick's keen eye for design and his commitment to delivering high-quality work. Overall, I highly recommend Patrick Hancock at Rock Fab Kitchen and Bath for anyone in need of kitchen and bath services. His excellent service, courteous demeanor, and timely communication truly set him apart. Working with Patrick was a pleasure, and I am grateful for his expertise and dedication to ensuring my project was a success. Thank you, Patrick, for a job well done! read more

My husband and i decided that we wanted new countertops for our kitchen. We visited Rockfab which by the way has a beautiful showroom. We looked around and made our decision. The process was so easy from looking around and deciding what we wanted, to the day of installation. Our salesperson handled the whole process so professionally. I can't say enough good about the three guys that did the installation. They did an awesome job in a very timely manor and were so polite and respectful. I really liked the fact that they work for the company itself and not outside hires. We moved here a little over 2 years ago from Chesapeake. We've had some real challenges on getting things done while we've been here. I wish every job would go as good as this one did. Bravo Rockfab!!! read more

Rockfab is the place to go for high quality and beautiful design, from new styles to classic styles, they really have it all. The countertops, cabinets, backsplash, and flooring Rockfab installed in my home are perfect! Anyone who sees them compliments how beautiful and nice everything looks. I could not be more pleased with how it all turned out and the service that was provided to me. And Rockfab is open every day! That isn't typical in today's world, making it convenient as a customer to come in and shop or speak with their team whenever you have time in your busy schedule. Furthermore, Rockfab is professional and upfront, so there were no surprises which made the process smooth and straightforward. 100% recommend! read more

Made a visit to Rockfab and was surprised to see so many options on flooring, tile, cabinetry, hardware, etc! Their slab gallery had countertop options I hadn't seen before and the prices were affordable and their materials are quality compared to the big box stores...on top of that, they offer 12 month financing. They don't just do countertops, they will do a full remodel! If you need a wall torn out or plumbing done, they do it. I also learned they will go as far as WV or up in the Allegheny Highlands. I'm impressed and plan on using them for my remodel needs as they gave me a quote fast. They came recommended from a few people I know and I've heard nothing but good things about them. read more

We looked all over Roanoke for the perfect granite slab for our kitchen. RockFab was by far the best place in the area. They have a wonderful selection at very reasonable prices. The owner is really fun and has excellent taste. I really appreciated that I was able to see all of the full slabs (not just little samples) and that I could actually select which specific slab I wanted. From there, I was able to select where exactly I wanted the slab to be cut to further customize the look of my slab. Additionally, RockFab was timely in their installation process and there were no issues. Thank you for a wonderful experience! read more

Rockfab is the place to go for your countetops, caninets, tile and much more. They are professional , on schedule , and have an experienced staff that take the time to get to know their customers so they can help them pick out the perfect countertops , cabinets, tile work , flooring and much more . They think of every detail so your project is completed to perfection. I had the pleasure of working with Elissa who helped me every step of the way. I would recommend Rockfab to everyone who wants their home everhing that dreamed it would be. Go see Elissa today. read more

I recently had some work done by Rockfab and I must say, I was dreading the "what ifs" What if I can't find everything I need at one store? No need to worry about that. Rockfab is definitely your ONE STOP SHOP. They had EVERYTHING I was looking for and more. From the perfect flooring, beautiful counter tops, stunning cabinetry and the amazing selections. And at no time, did I feel like I had to settle, they worked with my budget. I would also like to give a huge kudos to the amazing staff at Rockfab, they were beyond accommodating. read more

If you are looking for high quality and professional installation, you will want to request Chris Perdue and Braiden Sowers to install one of your most costly investments. The personal attention to details and pride Chris takes in all his installations is seen in all his jobs. One thing he said was people save for years to get granite and he strives to give his best as if he was installing in his own home. Highly recommend him, he is able to put two pieces of stone together and make it look like one piece of stone. read more

The choice that Rockfab have in Granite is amazing. We found exactly what we needed for our kitchen. The team of professionals that came and installed the counters were very nice. It was very quick. We did have a small issue with the counter being crooked on the island, but they came within the week to fix the issue to our satisfaction. It was very nice doing business with a family owned and operated business. When they tell you their going to be there, They are!!! Thank you Rockfab Lynn Neuman read more

Rockfab's designer, Jennifer, and their contractors did an awesome job updating our 20 year old bathroom. Jennifer is so easy to work with, and 'got us' in what we wanted to do. She was there from the beginning to the end of the project to make sure we were satisfied. Rockfab's staff are all so friendly and helpful. Rockfab's contractors were always on time, on schedule, kept a clean work area, professional and communicated with us on any issues. Highly recommend Rockfab in Roanoke, and Jennifer. read more

I am very pleased with the counter top job which I had done in my kitchen by your people. We had been looking for a new top for some time and were having a hard time finding someone who could do the job due to the fact that we had a post in our bar area which had to be figured out how to accommodate. Your people had no trouble getting the job done. We also only have one seam in out counter top, which is very hard to know that it is there. I have gladly recommended you people to others. read more

I recently had beautiful granite countertops installed in my kitchen and two bathrooms. I was immediately impressed when Rockfab staff measured both manually and digitally. I loved my sales person (Karen) as she helped me when I was stressing myself out about choosing the design I had selected. She let me see it in a work area before it was cut to assure myself I had made the right choice. Now that they are installed, they look beautiful and the workmanship was top notch. Mary A read more

Can't say enough great things about Rock Fab they made and installed a 10'x5' 1400 pound top on our island in one piece when no one else would touch it everyone else wanted to do it in 2 pieces. they closed there shop for 1/2 a day brought out 8 people and did a very professional job. I have to admit I was a little scared but they put my mind at ease when they arrived and it went flawless like they did it 100 times before. I will use them whenever I require a service they supply. read more

Absolutely love our new countertops! Susan was absolutely amazing with helping us pick out the perfect pattern! We went with the sea salt and couldn't be happier! The turnaround time and installment was super fast! The deep sinks make it perfect for washing dishes! Now we just need to get the backsplash picked out! We Highly recommend Rockfab for any of your countertop or cabinetry needs!!!! We can't say thank you enough!!!! We will definitely be using them for future needs! read more

We found them online, they were open on Sunday and made an appointment. From the time we got there they were very accommodating. They aim to please! They have a large selection and are very knowledgeable about their products. They are detailed in their slab layouts and want to make sure you are completely satisfied with the layout. They worked with our time frame and were very prompt with the measuring and installation. Easy to talk to and fit and finish spot on. read more

When we were discussing a kitchen makeover- our friends and family repeatedly recommended using Rockfab. We are so thankful they did! Rockfab exceeded our expectations in every regard. Their customer service and communication were phenomenal and they made this incredibly easy and fun for our family. The finished product is something we love, are proud of, and look forward to enjoying for many years to come! Jonathan and Jessica E. read more

Rockfab installed beautiful granite countertops into our renovated kitchen and we are just thrilled with them. The entire team was very thorough, from sales, measuring, and installation - could not have been more pleased! The Rockfab team was extremely professional, met the delivery date schedule and they arrived on time. Awesome job guys! Love my granite countertops, thank you for such a wonderful experience! read more

Our experience with Rockfab was wonderful! My husband emailed to ask about pricing and the owner actually met us on her day off! She really took her time with us and gave us lots of options. We could not be happier with the staff at Rockfab, the person who came in to template our counters AND the installers. Rockfab also sells flooring and this is where we will go when it is time to replace ours. Thanks!! read more