Daniel was excellent! has the most experience and patience out of all the reps I've ever worked with. seriously cares about his customers, goes over and beyond and makes sure their well informed, talented care of and walked through the entire pipeline personally answering any and all questions. made sure I got my reimbursement, got my cyber Monday promotion, and able to switch. Daniel here was a key reason why I was able to switch t mobile and I gave them business. thanks Daniel. - Pedro read more

It's located in a large plaza with self parking lot. It's unfortunate that the app only directs to the nearest location but this location does not provide the Tuesday free item pick up. Next time, I'll just avoid this location. read more

T-Mobile - They don't have the T-Mobile bags here. - Electronics Near Me - Reseda, California

From the moment we stepped into the store Juan was friendly, knowledgeable, and genuinely interested in helping. He walked us through multiple plans, answered all questions with patience, and helped us save money. Customer service at its finest. Many thanks, Juan. Sincerely, Eduardo read more

I went to the store on 02.08.26 to buy a phone for my nephew. The store was nearly empty, as it was Super Bowl weekend. Jason helped me, but he seemed irritated the entire time, and he made me feel like I was bothering him with my questions about pricing, and he spoke to me in a very condescending, sarcastic way. Also, please note that throughout our entire interaction, he kept his phone beside him while the Super Bowl played, glancing at it often. Eventually, I told him he was being rude and apologized for interrupting him while he watched the game. Then, I walked out without making a purchase.To management, I think it would really help if you could coach your team, especially Jason, to improve their customer service and treat customers with more respect. I've been a customer for over 10 years+, and it's disappointing to be treated that way. Luckily, I had a much better experience at another branch when I went to buy my phone the next day, which really made up for the bad encounter! read more

Will be leaving tmobile ASAP. Sales person lied to my daughter when she upgraded her phone, "You have to take these two special Tablets too to get the phone." When I complained they said I was past my two weeks to return it... EVEN THOUGH THEIR REP. LIED. Who wants to buy from people like that? read more

Worst customer service no air conditioning waiting for 15 minutes no one says hi took 1 hour to get a sim and there is only 2 customer in the whole store going elsewhere read more

I constantly have issues at this location it's the WORST!! Narek gave me the hardest time for a warranty exchange for a kids watch (worth like $20 bucks the quality of this thing). The communication between customer service and store procedure doesn't match. I was told "you will walk in the store and the worker will exchange my item once they open your account and see my notes on the account" why lie. Now the person I store says even though my watch was delivered there is a policy that prevents my return. I NEED TO STOP THE TORTURE AND LEAVE THIS PROVIDE!!! After an hour of telling me all the reasons they can't do it raised my blood pressure now they can do it if I pay $5. After 6years of loyalty it seems a little ridiculous. read more

Security guard Jorge stepped into a conversation I was having with a manager and said some really mean things to me then asked me to leave. I have never felt this bad at any store. I am currently seeking to speak to his supervisor read more

T-Mobile is the worst. The stores aren't much better. Nobody takes responsibility for screwups. It is always someone else at T-Mobile but they won't tell you who. read more

Jason and Juan at this location are extremely helpful! I went yesterday to upgrade to a new Samsung phone and both were very patient, answered all my questions and assisted in helping me order the phone via the app, as well as transfer all my info from my old phone to my new one. read more

Best store I have ever gone to. Antonio and Kevin are always so attentive to what I came in here for . Very knowledgeable . I had gone to another store and I still do not receive the same customer service as this store . 10 out of 10 recommend and will continue to bring my business here . Even when busy they still do there best to help you in such a professional manner thank you guys ! read more

I was so happy with the service that I was given by Tyrese at my local T-Mobile. He was patient, communicative and always with a smile. He helped me connect to my replacement phone in an efficient and proficient manner. I hope when I next walk in the store, that he will be behind the counter. Thanks Tyrese Rickie G, Tarzana read more

I was in a desperate situation and it looked like there was no end in sight, but Jason at the Loehman's Plaza in Reseda was a Lifesaver. I'm sure T-Mobile sucks, that's what I've heard, but imma reserve judgement here because they have employee's with impeccable customer service skills, competent, efficient and passably friendly (what, that's professional). The Home Wi-Fi is pretty rad too here in Canoga Park, a lot of devices can be on, it travels across the building and it has not been dropped in 4 days. So far so good. Give Jason a raise T-Mobile. And Ladies, he appears single and is a hottie. Hès gonna kill me when I go pick up my phone this afternoon! read more

If i could give this place 0 stars I would, complete s**t show. My wife's iPhone camera was reading "camera not recognized". We went to Apple first but found out she doesn't have Apple care, however the phone is paid off so we were advised by a t-mobile representative at the northridge location that because it is paid off i would go through t-mobile instead of Apple which is what we did. The northridge rep was kind enough to place the order for me to be picked up from this location since it is closer to our home, we have a newborn so it's not easy traveling further. We waited to get the pick up confirmation via text so we can head in to do the exchange which was today. She was greeted by Anthony D. , we gave him the run down "were here to pick up our order" he said well I need to see if i have in in stock to which she replied " it says the phone is here for exchange " he went to the back to call his manager Savanny and let me know that the manager advised him they are not doing the exchange to which he said verbatim " It will be a hit to our store and inventory if we did the exchange so we're not doing it " at that point i asked him to repeat himself and asked if i could speak to his manager and he said that there was no need because he already spoke to her and if i wanted to come back another day to talk to her i could. Absolutely ridiculous. I'm so thankful for the assistant manager Damien from the northridge location (19420 nordhoff ) who i had actually called to explain what happened, he actually heard the rude employee and asked for his information and asked for his area managers name and both employees told me they had no idea who the area manager was. If you're looking for assistance i would go anywhere but here. They don't care about customer service. read more

Angelina is great! She helped me a lot! I am so happy I went there and got the best I could . She was very patient and explained me over and over again the plan. Thank you!!! read more

T-Mobile - Electronics Near Me - Reseda, California

Thank you so much Tyrese! I had a problem, mobile internet was not working, I called T Mobile 5 times and went to two other T Mobile stores, no one could help me with it. I decided to go to the third store and Tyrese solved my problem, Tyrese did something with my phone and after 5 minutes the mobile Internet was working. Thanks again Tyrese!!! You are awesome! read more

Entering the door of the store, the seller sees me and chooses to go to the bathroom at that moment. I wait for 10 minutes. Meanwhile, 2 employees help one girl. Meanwhile, the "manager" chooses to leave the store without help. and do not know how to distribute themselves to customers read more

Jason was very helpful . He was very knowledgeable in my IPhone issues . He took the time to explain the problem my phone was having and got it fixed right away. read more

DO NOT GO TO THIS STORE!!! I normally don't write bad reviews but I felt that I should report my very awful experience in this store. One of the workers - Alex who looked like he didn't want to be bothered - loudly accused me of cutting in line even if the other waiting customers behind me confirmed that I wasn't. When I tried to explain that I wasn't cutting in line, he replied saying that he didn't need to hear what I had to say. Alex - you are a rude person who shouldn't work in customer service. If you're that miserable working as a T-Mobile store employee, I would suggest that you find another job where you don't need to interact with people. Also I hope that you don't have to deal with someone like you. read more

DO NOT EVER allow anyone at this store to touch your phone (T-Mobile 19401 Victory Blvd, Reseda, CA 91335 in the Loehmanns Plaza Shopping Center). I've never dealt with this high a degree of incompetence at a place of business. Saturday April 29, 2023 I went in at around 3:30 pm to get a new phone because my perfectly working Note 9 was not going to receive any more security updates. Turns out no one at the store knew anything about security updates nor about moving a customer from one phone to another. After arrival I discovered that I was misinformed about the price of the phone. It was $300 higher than what I was told over the phone before I came down. I should have left the store at that point. Three hours later I was finally able to leave with a more expensive than expected, semi-working, brand new, top of the line phone. The trouble is that my new phone is missing most of my files and configuration. When we started I was told that they will seamlessly transfer all my files, setting, configurations, sounds, etc to my new phone. All that I was lucky to end up with are my picture and video files. All my music is gone and my Notes are forever deleted. They set it up on the wrong texting app. None of the alert sounds are the same even though I was told they would be. To move my stuff onto the new phone the employees kept having to try different thing, do this, try that, over and over. One thing would transfer then something else wouldn't. I was forced by one employee to reset my Gmail password (which I fervently did not want to do and it is still causing me problems). When there was a snag with that I was forced to reveal my password to the employee, who needed it to be written down and they left the paper sitting on the service desk with my password in plain view of everyone else. After two hours of continuous difficulty they wanted to set up a new account for me in One Drive or whatever where I had to give my personal information again to somebody else. This was an in-vein attempt to finish this task and such a total kluge. I said no way to that. The employees at this store are under-trained and should not be working on devices with customer's sensitive info, settings and files on them. They can handle the basics though: run up the bill, take your money and who's next. I now have to re-enter all my user names and passwords in all the apps, try to reconstruct my Notes and try to locate and replace the music I used legitimately on my phone. What is really bad about these new phones is turning off all the garbage notices and feeds. I'm paying big bucks for this phone and service. No one should have ads shoved into their face on their phone unless they opt to use a free app. Google shouldn't be suggesting new apps that have to be unchecked to make sure they don't load on your phone. And who knows whom is ever using your camera and microphone and accessing your photos and contacts even though you didn't permit it. read more

This location has terrible service. The guys in there wouldn't let me purchase a new phone because we have a family account and I was not the "main account user" or "authorized user"which was not true. I had been put on there as an "authorized user" years ago and have never had any issues like this. When I asked for help on this they said there was nothing they could do. They didn't offer any assistance at all. read more

The worst place ever. There is always two people by the front desk. The lady is having love conversations like people talk with their boyfriend or husband. Or friends do the f job and let the other customer to come. There is people waiting she have smiling talking read more

The Iphone 12 is such an amazing phone! We purchased the buy one get one deal and Ehis was super helpful! He was friendly and straight to the point when helping us and answering allll of our questions. The service was 10x better than the other reseda branch, it was fast and easy. recommend. read more

T-Mobile - Iphone 12s - Electronics Near Me - Reseda, California

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Julio, Bryce and the woman working here were amazing! They were super friendly and really cared about making sure my questions were answered. T-Mobile is lucky to have such a great team of good people working for them, they deserve one of those awesome team building days like an escape room or Sandbox VR read more

Esme helped me today the "manager" She's super rude and has an attitude. She has ZERO customer service and does the bare minimum to try and help you. My problem was very simple so I went into the store instead of doing it on the app. She couldn't "see anything" on my account from her end so she told me just to call customer service. I did it via the mobile app in front of her and She's like "oh, well I don't see it here!" She kept rolling her eyes at me. I dont recommend this location to anyone!! read more

Brenda helped me tonight and was absolutely wonderful. She knowledgeable, friendly and went well above and beyond to help me with my extremely complicated concerns. Her male coworker (unfortunately I don't know his name) was also very patient and helpful with another customer who was being difficult tonight. Two exemplary employees. I would be proud to have either one of them working for me. Well done T Mobil! read more

I had purchased a new iPhone at a different T Mobile location last week. It was a zoo. People were being told that there would be a 2 hour wait. I wanted to set up my new phone and transfer the data from my old phone. I learned that this location had a 4.5 rating instead of the 3 rating the other location had. So I went to this location and after only a 15 minute wait, I met with the store manager. She was so helpful and gave me all the time I needed. I was not rushed at all. She gave me the materials I needed to s Return my old phone and she printed the mailing label to attach. I couldn't have been more satisfied with my experience. I realize the importance of the ratings these stores earn so I wanted to add my voice. read more

I must say, I really got great assistance today, Savana was so nice and super helpful and definitely exceeded my expectations, Thank you T-Mobile and Savana read more

If I had an option to choose -100 I would've!!!!! The worst service I've ever had!!!! We came in the morning to get 3 data packages to our phones the first time we stopped by we explained the whole situation and I didn't have the right documents to provide them so we can sign up when we asked what else needed when we are back they never told us to save our number they needed the other carrier account number and pin transfer number so when we came back (It was my husband our baby and I) it took us around hour and a half to sign up with them because we wasted our time trying to get all this information for them!!! After they installed our new SIM card we were told it's working and we have the same number which was a lie!!!! I came back and the representative Jonna told me oh sorry it might take up to 72 hours to update after I already disconnected myself from the other company!!!!!!!!!! Something that was never said before! This guys are pure scam do yourself a favor and don't go there! read more

Thank you Michael. He was patient, answered all my questions and explained the details. Michael made updating to my new 5G phone simple and easy. read more

We came in to get a new iPhone. Michael has been amazing and went above and beyond to help make this experience a great one! One of the best salesman at T-mobile! read more

Irshad was so helpful! I was in the process of getting a phone for my parents and I and he was extremely helpful through the whole process!

I went Into T - Mobile planning on switching my phone service due to the one I had was getting too expensive. Michael was super helpful and explained everything clearly in English and Spanish to make sure my mom unnderstood what the plan was. We ended up walking away saving money and we all upgraded our phones. Thank you Michael for being so helpful with the whole process. read more

So I bought 2 new phone from a call from customer service and as soon as I received them I transferred our old phone info to the new one. But I had a snag as I didn't receive service but was able to transfer old phone info to new iPhone 13. Anyway I called customer service but no luck as I wasn't getting the QR code needed to get T-Mobile service. I was told to go to store to have it fix. Next day U went to store but they stated they can't help me as only customer service can over the phone. They store employee just gave me some SIM cards and explain that they can't do anything about this. So I went home but still no service with new sim and on the third day I called customer service and on my 2nd level tech transfer he was able to fix our Iphone 13 issues. Lesson learn that if you want a new phone from T-Mobile it us best it get them from the store so that there isn't any problem with the transfer and upgrade. Took three days of trying to fix this upgrade/transfer issue. Waste of time. read more

Came in to buy an IPhone XR, I asked a respresentive four times to verify the total and including taxes. He told me it was going to be $89 and then from $89 it jumped up to $280. The guy guilt trip me to pay for it because the paper work was already completed and found out by the customer service number that they overcharge me $160. Avoid going to any T-mobile especially this one and just make any purchases through the app, they will knock of a bunch of extra charges, makes your life easier! Trust me! read more

I've gone to this location several times now as it's the 2nd closest to home and I've never had an unpleasant experience. The one closer to home sucks ass, the people there legit just give you the run around and tack on money somehow every time I walk in. I always leave there feeling ripped off so I refuse to go there now. Anyhow, went into this location the other day and Savanary (may potentially be butchering that) was so helpful. She was competent which is hard to find now a days lol. And laid everything out. Unfortunately I had to leave and return a few days later but she gave me the names of the individuals she felt comfortable with helping me out next time I'd be coming in. I came in and Tyrese and the manager, I wanna say her name is Angelina or something of the nature were quick and efficient and got me everything I needed. Great team effort. I was very pleased and feel like I got a stellar deal. I said I'd leave a review and I'm a woman of my words. Thanks guys! read more

I gotta admit, I was a bit nervous walking into T-Mobile, a new place for me after being with VERIZON for over 10 years. I decided to cut the cord with Verizon and part ways. The main reason was because my bill jumped from $180 to $320 in one month for the same plan that I have had since December of 2017. Enough was enough and thank God I walked into this T-Mobile store. I walked in and was greeted by the entire staff. Everyone seemed really friendly and was tentative to each customer they were working on. From an operational standpoint, things seemed to be running rather smoothly. It was busy I must say, but the employees didn't miss greeting each customer and maintain the order in which they came in and helped them accordingly. The store was really clean and everything was where it needed to be and organized (Yes I pay attention to those types of things). I was helped by Rick V. who is one of the managers at the store. I told Rick about my issues I was having with Verizon and what T-Mobile can do for me. He quoted me a price for everything and how much my plan was going to cost me and I was sold. How complicated was it to leave Verizon after 10+ years to T-Mobile you ask? Seeless and that's thanks to Rick's professionalism and knowledge of new customer activation. I brought in all my lines with all the same numbers, I get unlimited everything. Sounds too good to be true...it gets better, plus free Netflix!? I was in and out within one hour thanks to Rick V. with my new plans in place at a fraction of the cost. T-Mobile service is good and I haven't had any issues. Believe the hype, take the leap that I just did because your wallet or purse will greatly appreciate it. A special thank you to Rick V. and the staff over at T-Mobile for making my transition super easy. Keep up the good work. I'm bringing more people over!. read more

Came in to receive a SIM card after switching from another service provider. Knowing I could get the card anywhere and having a mediocre experience at another store prior, decided to give this one a shot. Very welcoming staff and Panchama (the manager), expedited setting up the account which allowed everything to be processed same day with some humor thrown in. Thanks for that. read more

I had a very horrible experience with this phone company and location. They are a fraud.last month I changed my phone company to t mobile when I visit this T-Mobile store they offer me 2 lines service and one line free all for $150. I was in total shock in this weekend they charged my bank account $185. When I went to this T-Mobile store location. The store manager he told me " im sorry we didn't check the Promotion was expired two days ago when I opened my account with them". He also said there is nothing he can do . This why I'm really mad of Horrifying experience for me. Now I'm back with Verizon, the number 1 phone company. PLEASE DONT GO TO THIS STORE LOCATION BECAUSE THEY DONT GIVE YOU WHAT THEY PROMISE TO YOU!!!!!! read more

BEWARE !!!! Very rude service from AUSTIN. He said just wasting time to fix problem and comeback again tomorrow with a guy who assist me last time. This store is a tricky tmobile store. My wife want help her visiting friends with prepaid account, then they ask my wife copied ID. In the end, they opened not a prepaid account. So the bill keep going on and considered my wife had open an account. How come u guys open an account without any paperwork??? Please show me my wife paperwork with her hand signature. Or probably u make my wife fake hand signature? It againts the law guys. read more