Went to this store to switch service for my bissnes as I entered I was greeted by a employee and some one will help you in a few minutes after waiting 10 min no help then 4more people came in and got help right away customers services sucks and as I left the store I over heard a employee of TMobile arguing with armored car person that told the employee that was there to service a atm very professional of the TMobile employee yea right I will never do bissnes with TMobile and the company wow never in my life you I see a employee argue with someone doing there job I advised every one that reads this to avoid this place and company. read more

I have to start this review to indicate that the problem I encountered wasn't only due to this location, but also the phone 'customer service'. I switched from Sprint, thinking that their customer service was poor, but I've found tmobile is a few steps below Sprint and I wish that I hadn't made the switch. I will also say that I've never hand so many dead zones with any other cell company that I've been with while traveling in Utah. Today we went to add two lines (son and new daughter in law) one of them a move from another account in Tmobile. It took us over 45 minutes, eight phone calls (2 dropped calls) and as many different people to do, what I assume isn't a new request for this phone company. So, we arrived at this Tmobile location while still trying to get 'customer service' when the customer representative (strange misnomer) informed us that we were standing in one of their stores. Apparently they (both the people on the phone and within the store) failed to see the irony in this. I was angry, frustrated and puzzled by how difficult a task it was for us to add a couple of lines to our account. The manager of this location sat in the corner, avoiding eye contact and keeping his distance. I get that I was an upset customer, but I don't get why there seemed to be so little effort to help us feel valued after running their gauntlet of redundant procedures and misinformation. Bytw, we never got to tackling the phone for our daughter in law...and this after 1 1/2 of shifting phone calls and jumping through all their hurdles. I am not happy with this company. read more

T-mobile is great, but the guy that helped me at this store was very dishonest. He tried to tell me that the phone I bought Came with $60 of free accessories, but when I was checking out I noticed on the invoice that I was going to be paying $3 a month for 20 months for them. When I said I didn't want it he started acting like $3 a month was nothing and I was being cheap. I felt very mislead and will never return to this store read more

Every time I come to this store, the employees treat me like family. I have been a T-Mobile customer for 5 years now and I will never go back. The employees at the Provo store always go out of their way to take care of me, though I'm sure the level of customer service they deliver is above and beyond what is required of them. More recently, I had an issue with constantly getting dropped calls and losing signal whenever I went down to my basement, which is where my office is and I spend a lot of time. I visited the store and they told me about a solution they have called CellSpot. All I had to do was call customer care and have them send me this device that plugged into my router and acted as a T-Mobile cell tower using my internet connection. I had to put down a small security deposit but other than that I don't even have to pay for it! Since then, I have had full bars all over my house! If it weren't for the employees in this store, I wouldn't have even known about this CellSpot device. Take my recommendation and pay this store a visit! read more

I have been to this store several times and the guys there have been a great help! They received the new iPhone last year right on time and have always answered my questions well. Thanks guys! read more

Gaby did an amazing job at this location. I walked in to get a power cord. I walked out with a new cord, and an app on my phone so I can listen to music. She did all this for me so now I can listen to music and I feel like a teenager again! read more

Since the start T-Mobile has been a nightmare of a company to deal with. In January 2014 I went to the T-mobile store located at 1316 S University Ave, Provo, Utah 84601. I was greeted by a young female employee who assisted me when I came into the store. I came into the store to inquire about their contract cancellation reimbursement promo that was being offered at the time. I stated multiple times that I wasn't interested in switching over (from Verizon) to T-Mobile yet. I only wanted to inquire about their rates and the promo that was being offered. Despite knowing that I wasn't ready to transfer over, the young female employee kept pushing me to sign up with T-Mobile. I didn't have a whole lot of trust with her because whenever I would ask her questions about the costs, etc. she didn't seem to know what she was doing. She wasn't able to answer my questions consistently and she would often just make up answers on the spot. I would ask her the same questions again and she wasn't consistent with her answers. I would ask her questions about monthly costs and rates with various plans. Simple number crunching questions. To check the eligibility of the phone's for the promo offer, she requested my husband's and mine's phone numbers. Unknowingly, she submitted our numbers and had our numbers pulled from Verizon, automatically cancelling our contract with Verizon, leaving us with a hefty cancellation fee ($300). I was pissed because she pulled our numbers without me signing a contract or anything. They informed me that I was now with T-Mobile and they couldn't reverse the phone number pull. After they pulled my phone numbers, they also informed me that my husband's phone wasn't eligible for the phone exchange program either. I was livid because my husband wasn't with me at the time and was away training in another state for the military. He was going to be without a phone for a couple of days (until I could mail him his new phone) and we were stuck with T-Mobile, which hasn't inspired a whole lot of faith and trust. Luckily, the head manager at this location was more competent than his other employees and he did what he could to minimize the damage. He paid to have my husband's new phone overnighted to his duty station and apologized profusely for their error. He gave me an account credit of $100 because I was stuck with paying two phone bills (Verizon & T-Mobile) for the next two months. Their dishonest practices have cost me hundreds of dollars and countless hours spent waiting, getting hung on, and disputing costs. The customer service has been a nightmare to deal with. I have been hung up on repeatedly by customer service representatives who will not take the time to investigate my questions. The phone the store gave me has been awful as well. The phone that the representative raved about being great and was one of their best sellers, etc. constantly freezes, drops calls, takes a couple of minutes to dial, and sometimes flat out doesn't work. On top of being forced to switch over, T-Mobile is refusing to reimburse my Verizon cancellation fee. Three times the company has refused to accept or lost my phone payments. I have tried to switch to auto bill pay, however, the website refuses to acknowledge my bank account numbers (I've tried calling in to have it added as well). They have threatened to shut off my phone because of late payments. I have documentation stating the dates (both sent and received), the confirmation number, the check numbers, and the amounts of checks that I have sent to the company. I don't understand how they are willing to take my calls when I want to make a payment (with a credit card) via telephone, but they conveniently forget to apply two months of certified check payments totaling $400.93 to my accounts. When I called in to the customer service department the first time, I was hung up on. I went in to a store where again, I was unable to get the issue resolved because they are unable to handle the financial aspects. I called again today (13 June) and I was finally able to speak with a competent representative who made some notes about the missing checks. This is one of the worst companies that I have ever done business with. Their customer service, products, and coverage have been absolutely atrocious to deal with. As soon as I can get the two phones paid off, my husband and I will be switching back to Verizon. read more

They misled us as to the length of our contract. Also, called me into the store to discuss a new plan only to tell me once I got there that I would not be able to do what they'd described because my contract wasn't quite up yet. After that, they called me again with the same offer, wanted me to come in again (presumably to shoot me down again). Now have left t-mobile saddled with $300 in early termination fees because these guys told us we were renewing for 1 year, not 2. Best to avoid. read more