Jay was awesome! Had a great experience with downloading apps and info from an old phone. I…read morerecommend coming here for Verizon services!

Morris was great. he fixed all of my issues. upgraded me without charging me anything extra or…read moreincreasing my bill.

They have amazing service and helped me very well with my issue 10/10. They even helped me with a…read moresmall fix on my headphones free of charge

I brought my phone in for a battery replacement on Tuesday, June 2. During the repair, the back of…read moremy phone was damaged, and I have now been without a properly functioning phone for several days while waiting for it to be fixed. When I called on June 5 to check on the status, I was told the replacement part would arrive and be installed on June 6. However, when I called again today, June 6, I was informed that I would have to wait until Monday because only the manager is able to scan and process incoming packages. What has made this experience even more frustrating is that while I was explaining my concerns over the phone, the employee I spoke with chuckled during the conversation. Whether intentional or not, it came across as dismissive and unprofessional given the situation. I have used this location in the past because it is convenient and I have generally trusted their service. However, this experience has left me questioning that decision. Had I known my phone would be damaged during the repair and that the resolution would take nearly a week, I likely would have chosen another repair provider, even if it cost more. What should have been a relatively quick repair has instead become a lengthy and frustrating process.

WOW ! Abdul is incredible at cell phone repair and recovery.highly recommend for service and offers…read moregreat cell phone plans though Xfinity and H2O. 5 stars !

Abdul did an outstanding job fixing my iPhone 13 Pro. The back was completely shattered and he was…read moreable to replace the glass to make it look good as new. There were some fitment issues around the flashlight but he allowed me to take it back a second time so that he could fix it as best he could and even explain to me why it won't be perfect but he did the best he could. In the end, I'm happy with how the phone came out he did an excellent job and he was very friendly.

This was actually the only one store that has Pokemon cards in the store while other places are…read morealways no cards left at store! If you have a monthly membership you get to have a pack for a dollar!! I learned it used to be free but because of the tariff, $1 is required etc. I thought was interesting because it was made in US... oh well, it was still cool tho.

I stopped by today to exchange my remote, and Leo (I believe he's the manager) was absolutely…read morewonderful. He went above and beyond to help me resolve an issue that corporate customer service refused to assist with--despite it stemming from a policy change that was never communicated to customers. Leo's kindness and dedication truly stood out, and I'm very grateful for his support. GameStop, please take note: if you update your warranty policies, make sure to notify customers--whether through email or with a system note tied to their purchase. Transparency matters, and your frontline staff shouldn't be left to clean up the confusion. Thank you again, Leo, for your exceptional service!

I DO NOT RECOMMEND THIS LOCATION AT ALL…read more I spent over SIX HOURS at this Cricket Wireless location trying to get an iPhone. Six hours of my time wasted for what should have been a simple phone purchase. The employee who helped me, Cristal, was helpful in some ways and I appreciate that she was trying to work through the situation with me. However, I also felt that some of the information I was being given was very misleading, and by the end of the experience, I honestly felt like I was being scammed or pressured into buying things I never asked for. I came in wanting ONE thing: the phone. I was not trying to buy a bunch of accessories or extras. At one point, I was told that the screen protector, case, and charger came with the purchase, making it sound like these were included/required. I later found out that those items were optional and were not mandatory. That really bothered me because it felt like I was being upsold while being led to believe I didn't have a choice. After spending SIX+ hours there, I ended up completing a lease-to-own application that was approved, yet somehow I still walked out of the store with NO PHONE. I wasted practically my entire day and ended up with nothing to show for it except a lease-to-own application and a massive headache. Cristal was helpful at times, but the overall experience left me feeling misled, pressured, and extremely frustrated. If I'm going to spend that much time and money at a business, I expect clear and honest communication from the beginning. I would NOT recommend this Cricket Wireless location to anyone. If you value your time and don't want to feel pressured into extras you didn't ask for, I strongly recommend going somewhere else. ZERO stars if Google allowed it.

the sales reps ana ed sierra and joseph are so amazing they will make sure you leave with the…read moregreatest product(s) as well as prices you can ever imagine as well as huge smile from satisfaction i will be back fir a great experience of sale thankyou ladies and gentlemen for the wonderful experience lettssss gooooo cricket!!!! this store will have you want to never go to another everything you need 7 days a week!!!‍

On July 30, we had an appointment at 10 am to have my wife's phone repaired. We arrived at 9:55 am…read morealong with 2 other customers. As we were waiting, one of the customers told me that they closed the store 15 minutes earlier yesterday. By this time, it was 10:20 am. That customer got tired of waiting and left because she had to get to work. The other customer, who also had an appointment at 10 am stayed. The clerk, a young man, finally arrived at 10:31 am looking like he just woke up. He see us at the door and walks up as if he's strolling through the park taking his time to open the door. He said, "Sorry I'm late", with a lack of concern tone. If this is the kind of customer service provided by this establishment, we won't be returning. I took a video of the wait and documented the time and added it to this review. Customers should never be inconvenienced in this manner.

We filed a claim through our cellphone insurance plan with Allstate for a defective screen and…read morebattery heating up on an Iphone 12 mini, and this shop was one of the local repair centers that was on the insurance repair list. From the moment we set foot in the store we got the run around. The male attendant could barely speak legible English, so communication was difficult, but he told us that Allstate was "different" and he'd have to confirm the coverage. Even though I brought the printout of the claim number and approval and all relevant info. So the 30 minute turn-around as promised turned into us having to leave and return after several hours so the coverage could be confirmed. We live in Friendswood and it's about a 30-35 minute round-trip if there's no traffic. When we returned, the attendant accepted the phone and had it for close to an hour before it was returned. I had to inquire several times about the work done, but he finally admitted they did not have the battery in stock but replaced the screen. We were told he was ordering the battery and we would be contacted to bring the phone back to finish the service. I confirmed with him several times that we would get the battery service on the same claim. No problem right? We get a notice nearly two weeks later that the battery was in, so my wife returns to the store (a third time now) to complete the service. She is told the insurance claim had already been closed and that we would have to pay for the battery or file a new claim. Pretty unbelievable. The work they did replacing the screen was fine, but the fact we had to make 3 trips and then were denied service after we were told it would be covered is unacceptable. The girl working the desk the day of our return called someone in the back for 10-15 minutes, and then came out with the final decision that the work would not be performed. Avoid at all costs if you value your time and good customer service. We'll now have to file a new claim since CPR Pearland refused to honor the work they promised and we will be using a different repair center going forward. We will also be filing a complaint with Allstate about this shop.

5 stars for this place! It's been here forever! The costumer service is great! I have been in a…read morebind and ERIN and KD came through! They have a great staff ! And ask for Priscilla for any jewelry advice !

I want to let whomever know that Pricilla at the Webster , Tx location is amazing at her job , she…read moregoes up and beyond to make sure the customer leaves happy. Thank you

Owned by Bill = 1 star…read more Oh wait, they're not? Okay then I like them. If you need Auto Parts way down in Webster this is as good a place as any because they're pretty cheap and they're pretty friendly. We've always found what we needed here. There's a reason why they have such good ratings.

My battery was bad and they came right out and checked it for me. It registered bad. They looked up…read morewhat kind of battery I needed and unfortunately the kind my car needed wasn't out in stores yet, but still only at dealerships. But, their service was fast and cordial.