They just kept saying they were short staffed. I waited in line and then one employee called Arcy…read morecame and moved everyone to a line and I had been waiting the longest but they didn't care. Very disappointed

The first time I saw Barbie looking like she does in the picture, as you see, I made an Advance…read moretowards her. How could I not? It was an auto reaction. Parts of me thought it a bad idea, but those parts were wrong because now she's mine. They weren't particularly nice to us at Advance and we weren't able to find any of the things that Barbie needed. It's not my favourite place by any stretch of the imagination and we were better off at AutoZone down the road in the end. Cheaper and had more to offer in terms of what we actually needed for the lights and wiring in the car.

I bought a new battery 6 months ago and now every week and a half, the battery goes completely…read moredead. My mechanic tested the started and the alternator and told me the battery was the issue. When I came to talk to them, the tested it and told me my battery was fine and tried to sell me a portable jump started as they said the warranty doesn't apply since the battery works. So they just expect customer to deal with faulty parts.

Had a scare with my battery this morning. I was able to get a jump and drive straight to AutoZone…read more I was helped by Ash at this location who was able to test out my battery and educate me on Joe car batteries work. Left happy and helped. Thank you Ash from AutoZone :)

Called in to ask if they cleaned spark plugs or just sold them and was put on hold for 10 minutes…read more By the time I talked to someone I was already at the store. I walk in and I stood there at the counter without being greeted while two employees talked about shifts and when they work and why they wanted off. I interrupt them to ask if they sold my type of spark plug and what kind of problems I was experiencing, and he said verbatim "It might not be yor spark plugs, but I'll sell you them, please tell me you have the V8 because then I'd need to sell you 16 of them." Basically being blatant about stealing my money. So he starts looking up my info and he gets a call, proceeds to take care of whoever is on the other line for 5-10 minutes at which point I just left. Terrible customer service and not a friendly atmosphere. I'll pay extra at auto zone, just for the respect. Will not be back.

The employees are polite, very knowledgeable, and eager to help. They make fixing your own car so…read moremuch easy.

You get exactly what you need for your vehicle at O'Reilly!!…read more I've purchased alternators, cabin air filters, windshield wipers, a tarp, jumper cables, plus more! Walk in and talk to a helpful person at the counter & they will make sure you get the right part for your year and make. They keep track of your purchases by your phone number.

O'reillys is the place to come! Great customer service from the second you walk in the door…read more Jessica & Ernestine were the most helpful! They will help guide you through everything that you need and will answer any questions or concerns that you may have!

So I have to give a shout out to one of the employees at this location. I always go to this auto…read morezone when I need stuff for my car. My check engine light was on so I went to have them run the code and what came up was the mass air flow sensor so I asked if they had it in stock and they did so I bought the part. Mind you when I walked in I was immediately greeted and Jack helped me. He then told me he could put the part on for me in the parking lot. I told him my son could do it so he really didn't need to. He said it wouldn't be a problem. He explained to me what he was doing and what it would look like when it was bad and literally put it on for me. It was such a kind gesture and in my opinion he went above and beyond and needs some recognition. He left me know that the light would go off after a little bit and it did! Kudos to Jack and his wonderful customer service! He needs a raise!

Becky, the lady at the front was so very helpful. Could not find my oil that I needed. She went…read moreahead and did her magic on the computer and made sure that I had the right oil and was able to get me some windshield wiper fluid as well. She truly is

I would not take my Audi any other place. I have been using this place since 2013. Good work…read more Honest and reliable.

This is the only place I take my Volkswagen. I've been having Ali service my car since 2020 and he…read moredoes outstanding work! I trust him 100%. He doesn't charge exorbitant prices or lead you into purchasing parts that you don't need. Additionally, he's just a great human being and he gives next level customer service.

Did an amazing job! Took my vehicle in & out, and taken care of perfectly. Tremendous service and…read morerepaired the damage on vehicle quickly. Extremely professional and excellent quality service.

From the owner: Family owned, professional, friendly, fair, Honest, clean Facility, offering total auto service and…read morerepair of most foreign and domestic vehicles.

I have to admit, walking in any automotive store is a nightmare for me! But I needed a new…read moreheadlight as one of them is busted and I simply can't drive at night without good lighting (esp when I have 2 kids in tow all the time). I chose this store as it's the closest to my home. I got in and I'm already hyperventilating when I got in. This is completely foreign for me! Mind you, the only I know what to do with cars is to add gas on it! I don't even know how to pump my tires! Yeah, it's that baaaddd! Anyway, I was pretending to really know what I'm doing or what I'm looking for. The aisles have labels so I should be fine. Then I get to the headlights aisle and my golly I don't even know which one I'm looking for! Good thing this lady is on the same aisle as I am with a price tag her on. I assumed she worked here and we struck up a small conversation. She made me feel instantly comfortable that I mustered the guts to tell her "I have no idea what I'm looking for!" She laughed at me and motioned for me to go to one of the checkout counter. She asked the make and model of my car (thank goodness I knew!!!) and then showed me the screen of the headlights I can use for my car. Phew! Well, that was just the first part. I shyly told her, if she knew how to put this little thingy on. We got to my car and I don't even know how to pop this friggin hood! She just kept laughing at me and I laughed with her because of my stupidity! Well, finally I found the lever and popped the hood up (praise Jesus!). She then tried to remove the old bulb but was having some trouble so she went back in and asked her colleague to come out and help me. Shortly after, this guy comes out and did the work for me. I know this may sound really absurd but these guys really made my day!! They did go out of their way to help this clueless mama! Now, I know one of my brake lights are out but I'll let hubby handle that one. I'm outta here!

Yes this location in Friendswood off Parkwood is very helpful anything I've gone in to purchase…read morethey've always help make sure I get the right item.

I have been using this specific location for a decade. The service and helpfulness of the employees…read moreat this location is excellent. Today, I came in to buy wipers and hose clamps. I bought the Bosch OE blades for my truck. Yes, they are expensive but I HATE having loud blades when it's not raining hard or non-wiping blades when it is raining hard. But, O'Reilly has a little known secret: Many of the blades come with a one year warranty. I did not know this until today. The Houston heat can be BRUTAL on wipers so knowing they stand behind them is fantastic. Plus, they install them for free on the spot. Kudos for that. I also bought two very large hose clamps. They are made for automotive uses but I needed two for a non-automotive project I was working on. Just an FYI, they have LARGE clamps in the back if you can't find what you need on the aisle. Again, the staff was excellent in their help. Bottom line - Great service and typically have what I need. I'll keep shopping here for my auto parts.

Y'all, I got a little dirty secret to tell ya! Come closer to hear it…read more... ...... ...... I hadn't changed my windshield wiper blades and it was due past it's expiration date. I think it began to crack the glass, but that could have been because of loose rocks on the road. A little birdy told me that O'Reilly changes the blades free of charge. Surely, they do! The chick that helped me, she is hilarious and had me laughing as she changed the blades. Of course, it was a smooth and simple process, but I wanted a professional to help me. She was wearing cowboy boots too. This location seems to be only women owned which is cool! Every employee greeted me upon walk in. The manager running the register, walked me to where the blades were and explained to me that the beams are considered "old school". I liked that. I made the mistake of getting the modern ones before and it was flopping all over the place! The blades were $15 a piece, of course the only cheapest option. The highest price was $53 a piece. I like this location and customer service seems to be a lot better than AutoZone. Thanks O'Reilly!