Why does this location still exist??? The service has always been horrible…read more Left my merchandise and went straight to Auto Zone (Pearland) where the service was exceptional!

Sexist people who don't want to help you at all, just want you to leave their store. They'll pull…read moreout any stop they can just to rip you off of their warranty. Also, sexist comments and jokes by every male worker I've encountered. Got an AC compressor under warranty, it inevitably broke because of the poor quality, and when I tried to return it, they said the warranty only works if you had gotten the "complete AC repair package"; meanwhile, they don't even sell the other parts for my car because it's 30 years old. By the way, no one offered me that "package" when I purchased it.

So, my AC in my car just stopped working. Went today to try and do it yourself it. Bought some…read morerefrigerant, and with the help of Dee, she showed me how to place the meter and whatnot. So started my car, turned it on high and lo and behold, it started working. Compressor kicked on, ac blowing cold. Dee had the magic touch, so she was able to refund my money and fix my AC! Thanks Dee and O'Reilly. You saved the day.

You get exactly what you need for your vehicle at O'Reilly!!…read more I've purchased alternators, cabin air filters, windshield wipers, a tarp, jumper cables, plus more! Walk in and talk to a helpful person at the counter & they will make sure you get the right part for your year and make. They keep track of your purchases by your phone number.

This store has awesome customer service. Came in 20 minutes before closing needing a headlight and…read moreneeded it replaced immediately. Thanks to Devin he went above and beyond and was eager to assist us with installing it. This store is very organized and super clean. My husband tried to tip him an he wouldn't accept it. Thanks Advance Auto Parts & Devin

My car splash shield was broken and dragging off the floor and I didn't know what to do. Thankfully…read moreSteven went above and beyond to help me and remove it safely. He definitely deserves a raise! Service and hospitality 11/10!

Owned by Bill = 1 star…read more Oh wait, they're not? Okay then I like them. If you need Auto Parts way down in Webster this is as good a place as any because they're pretty cheap and they're pretty friendly. We've always found what we needed here. There's a reason why they have such good ratings.

My battery was bad and they came right out and checked it for me. It registered bad. They looked up…read morewhat kind of battery I needed and unfortunately the kind my car needed wasn't out in stores yet, but still only at dealerships. But, their service was fast and cordial.

These guys do all of my work including tires, alignment, suspension, regular maintenance on all 3…read morevehicles.

I brought my new Ram 1500 to Texas Truck Innovations to add AMP Powerstep Running Boards. They did…read morea great job and finished the job on time.

Yes this location in Friendswood off Parkwood is very helpful anything I've gone in to purchase…read morethey've always help make sure I get the right item.

This review is based upon multiple visits and is not a one-time experience…read more I stopped in and asked them to use their OBD engine code reader. She brought it out to the truck, plugged it in, and went back inside to plug the device back into their computer to interpret the code. Long story short, the printout she gave me was spot-on perfect (5 stars). I replaced the parts but upon my return, they wouldn't clear the code to make my engine light turn off (deduction of stars). On a subsequent visit, I returned some things I bought. Yes, I lost my receipt. They gave me store credit. It's policy. I get it and agree with it. However, returning two items should not take 30 minutes. It literally took 30 minutes. I'm not exaggerating. Also, he screwed up and ended up having to return the items separately giving me two different merchandise cards. The incompetence was staggering. My wife was waiting in the car and was livid when I got back in the car (more deductions). On yet another visit, I bought some things to use the above mentioned credits. I purchased way more than the $9 in credit I had. I also ordered a Mini Cooper wiper blade for my daughter's car. It wasn't in stock but I pre-paid and was told it would be in the store the next day. I went back two days later only to find out it wasn't available. No one called to tell me it wasn't there. No one called to ask me if they should order it from a different warehouse. I told them to refund my money. Well, since I had used a $9 credit along with my purchase, their system defaults to store credit even though I bought way more than $9 of product. It also forced them to give me store credit for the entire amount of the wiper, not just the original $9. I had my receipt. Now I'm stuck with another merchandise card for $13. This policy is stupid. I fully understand the policy if my original purchase not enough to cover the $13 but it was more than enough. This aggravation is not worth shipping here. I will go back to spend my $13 but that will be my final visit. Bottom line - Gross incompetence of the employees along with some ignorant corporate policies made my multiple experiences miserable. I'll take my business elsewhere.

Great friedly honest work. Good fast service and price too on American cars. A Friendswood favorite.read more

I called Mustang Auto Repair for help because my check engine light had come on and my car failed…read moreinspection. Scott advised me that changing spark plugs might actually solve the problem. (i had 179,000 miles on the original plugs). I changed plugs, reset the check engine light and took it back in and it passed inspection! So Scott saved me a lot of money with free advice. I would not hesitate to take my car there for any future mechanical problems.

They just kept saying they were short staffed. I waited in line and then one employee called Arcy…read morecame and moved everyone to a line and I had been waiting the longest but they didn't care. Very disappointed

The first time I saw Barbie looking like she does in the picture, as you see, I made an Advance…read moretowards her. How could I not? It was an auto reaction. Parts of me thought it a bad idea, but those parts were wrong because now she's mine. They weren't particularly nice to us at Advance and we weren't able to find any of the things that Barbie needed. It's not my favourite place by any stretch of the imagination and we were better off at AutoZone down the road in the end. Cheaper and had more to offer in terms of what we actually needed for the lights and wiring in the car.

I bought a Jetta TDI for the purpose of taking cross country on a roadtrip. Upon calling the shop,…read more Vicky spent 20 minutes on the phone with me before I even met them. After meeting Keaton, they took their time on a Saturday to prep my car for a roadtrip (installing skid guard) and told me to come in for something minor a few days later. Without having to wait, they took care of it on the spot at the time we agreed and even put an engine cover on my car without me asking for it. I find Keaton very honest and he's truly passionate about what he does, taking you through nooks and crannies of your car. People rarely talk so passionately about their work like he does. I think Keaton is the type of guy who would work on VWs even if he wasn't paid to do it.. You walk in and feel welcome by the staff.. and the dogs as well!

I've been down to this shop a handful of times when they've hosted the tuning visits for Keith and…read moreMary Fields of AWDTuning in Dallas. Without fail they open up their shop to us and treat us like family. While I don't own a VW, I'd happily let them do work for me anytime. Go here with confidence.

Very friendly staff and very helpful! I didn't have this great experience at the E. Broadway…read morelocation.

Awful customer service. Needed wipers. Couldn't figure out which ones I needed. Stood for awhile…read moretrying find out the right ones with QR code. Went to the counter. No one came to help. As I left irritated they told me, "Thanks. Come again". Yeah I'm not.