Owned by Bill = 1 star…read more Oh wait, they're not? Okay then I like them. If you need Auto Parts way down in Webster this is as good a place as any because they're pretty cheap and they're pretty friendly. We've always found what we needed here. There's a reason why they have such good ratings.

My battery was bad and they came right out and checked it for me. It registered bad. They looked up…read morewhat kind of battery I needed and unfortunately the kind my car needed wasn't out in stores yet, but still only at dealerships. But, their service was fast and cordial.

I need to get new windshield wipers so that my car can pass the state inspection. This location…read morewas close by my house so a no brainer on going here. I couldn't remember which sizes go on my car so I attempted to picked them out on memory and checked out. Informed the cashier that I'm not sure if I got the correct ones. First this is a shout out moment to Rashad or Rashid (sorry I don't remember how to spell your name. I saw it on your shirt and thought I can remember that name!) He proceeded to look it up for me and guess what...I got the wrong sizes. Haha. Got the correct ones and checked out. He asked if I needed help putting it on. I told him that I did replace them once by myself and I would like to attempt. He gave me a look like "you sure!?" He said he'll be outside if I need him. It did take me awhile, I was reading my car manual and the instructions that came in the windshield wiper boxes. But I didn't give up. Rashad was helping another lady with her back wipers and saw that I was having a little difficulty. He said I'll be with you once I finish helping her. I never stopped trying and finally I got it! Which happen to be same time he finished helping the other lady. He turned around and was like you got it!? I said yup! And ran over to me and gave me a high five. A car pulled out of the parking lot with me and honked and waved at me also. Pretty proud moment I must say! Haha Rashad was manning the cashier, assisting the customers, and helping outside. Kudos to him! I heard him even thanking another customer for being so kind and smiling. As busy as he was he never looked flustered or frustrated. He had a smile on his face, calm, and still willing to help everyone. Even when he told me that the guy in the back can help me and then that employee said he can't right now and started to list off all the things he had to do, Rashad was like no problem give me a moment and I will help you. Rashad is the reason why that location will have my reoccurring business! Someone give this man a raise!

They just kept saying they were short staffed. I waited in line and then one employee called Arcy…read morecame and moved everyone to a line and I had been waiting the longest but they didn't care. Very disappointed

I bought a new battery 6 months ago and now every week and a half, the battery goes completely…read moredead. My mechanic tested the started and the alternator and told me the battery was the issue. When I came to talk to them, the tested it and told me my battery was fine and tried to sell me a portable jump started as they said the warranty doesn't apply since the battery works. So they just expect customer to deal with faulty parts.

Had a scare with my battery this morning. I was able to get a jump and drive straight to AutoZone…read more I was helped by Ash at this location who was able to test out my battery and educate me on Joe car batteries work. Left happy and helped. Thank you Ash from AutoZone :)

Went there for new batteries on my diesel truck. Had an injury that prevented me from pulling them…read moremyself (normally would-mechanically inclined) but the district manager was in the store and did the swap for me. Great customer service!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

So, my AC in my car just stopped working. Went today to try and do it yourself it. Bought some…read morerefrigerant, and with the help of Dee, she showed me how to place the meter and whatnot. So started my car, turned it on high and lo and behold, it started working. Compressor kicked on, ac blowing cold. Dee had the magic touch, so she was able to refund my money and fix my AC! Thanks Dee and O'Reilly. You saved the day.

You get exactly what you need for your vehicle at O'Reilly!!…read more I've purchased alternators, cabin air filters, windshield wipers, a tarp, jumper cables, plus more! Walk in and talk to a helpful person at the counter & they will make sure you get the right part for your year and make. They keep track of your purchases by your phone number.

So I have to give a shout out to one of the employees at this location. I always go to this auto…read morezone when I need stuff for my car. My check engine light was on so I went to have them run the code and what came up was the mass air flow sensor so I asked if they had it in stock and they did so I bought the part. Mind you when I walked in I was immediately greeted and Jack helped me. He then told me he could put the part on for me in the parking lot. I told him my son could do it so he really didn't need to. He said it wouldn't be a problem. He explained to me what he was doing and what it would look like when it was bad and literally put it on for me. It was such a kind gesture and in my opinion he went above and beyond and needs some recognition. He left me know that the light would go off after a little bit and it did! Kudos to Jack and his wonderful customer service! He needs a raise!

Becky, the lady at the front was so very helpful. Could not find my oil that I needed. She went…read moreahead and did her magic on the computer and made sure that I had the right oil and was able to get me some windshield wiper fluid as well. She truly is

I would not take my Audi any other place. I have been using this place since 2013. Good work…read more Honest and reliable.

I am picky. Ali satisfies me with his care and attention to the details, of mechanic work and…read moretakes care of my Audi. I recommend Ali and Precision German Auto enthusiastically!

We had a car with 148k miles but the engine failed. Five star confirmed the engine had seized and…read morepresented us with some great options. Our family member elected to sell it as is. Five Star refused to charge us with for their trouble shooting as the cost of replacing the engine was significant and they did not want to burden us with additional costs. These guys are "legit"! They took great care of us and didn't burden us with costs that did not solve anything! I recommend them as best in the business!

Did an amazing job! Took my vehicle in & out, and taken care of perfectly. Tremendous service and…read morerepaired the damage on vehicle quickly. Extremely professional and excellent quality service.

Yes this location in Friendswood off Parkwood is very helpful anything I've gone in to purchase…read morethey've always help make sure I get the right item.

This review is based upon multiple visits and is not a one-time experience…read more I stopped in and asked them to use their OBD engine code reader. She brought it out to the truck, plugged it in, and went back inside to plug the device back into their computer to interpret the code. Long story short, the printout she gave me was spot-on perfect (5 stars). I replaced the parts but upon my return, they wouldn't clear the code to make my engine light turn off (deduction of stars). On a subsequent visit, I returned some things I bought. Yes, I lost my receipt. They gave me store credit. It's policy. I get it and agree with it. However, returning two items should not take 30 minutes. It literally took 30 minutes. I'm not exaggerating. Also, he screwed up and ended up having to return the items separately giving me two different merchandise cards. The incompetence was staggering. My wife was waiting in the car and was livid when I got back in the car (more deductions). On yet another visit, I bought some things to use the above mentioned credits. I purchased way more than the $9 in credit I had. I also ordered a Mini Cooper wiper blade for my daughter's car. It wasn't in stock but I pre-paid and was told it would be in the store the next day. I went back two days later only to find out it wasn't available. No one called to tell me it wasn't there. No one called to ask me if they should order it from a different warehouse. I told them to refund my money. Well, since I had used a $9 credit along with my purchase, their system defaults to store credit even though I bought way more than $9 of product. It also forced them to give me store credit for the entire amount of the wiper, not just the original $9. I had my receipt. Now I'm stuck with another merchandise card for $13. This policy is stupid. I fully understand the policy if my original purchase not enough to cover the $13 but it was more than enough. This aggravation is not worth shipping here. I will go back to spend my $13 but that will be my final visit. Bottom line - Gross incompetence of the employees along with some ignorant corporate policies made my multiple experiences miserable. I'll take my business elsewhere.

I have been using this specific location for a decade. The service and helpfulness of the employees…read moreat this location is excellent. Today, I came in to buy wipers and hose clamps. I bought the Bosch OE blades for my truck. Yes, they are expensive but I HATE having loud blades when it's not raining hard or non-wiping blades when it is raining hard. But, O'Reilly has a little known secret: Many of the blades come with a one year warranty. I did not know this until today. The Houston heat can be BRUTAL on wipers so knowing they stand behind them is fantastic. Plus, they install them for free on the spot. Kudos for that. I also bought two very large hose clamps. They are made for automotive uses but I needed two for a non-automotive project I was working on. Just an FYI, they have LARGE clamps in the back if you can't find what you need on the aisle. Again, the staff was excellent in their help. Bottom line - Great service and typically have what I need. I'll keep shopping here for my auto parts.

Y'all, I got a little dirty secret to tell ya! Come closer to hear it…read more... ...... ...... I hadn't changed my windshield wiper blades and it was due past it's expiration date. I think it began to crack the glass, but that could have been because of loose rocks on the road. A little birdy told me that O'Reilly changes the blades free of charge. Surely, they do! The chick that helped me, she is hilarious and had me laughing as she changed the blades. Of course, it was a smooth and simple process, but I wanted a professional to help me. She was wearing cowboy boots too. This location seems to be only women owned which is cool! Every employee greeted me upon walk in. The manager running the register, walked me to where the blades were and explained to me that the beams are considered "old school". I liked that. I made the mistake of getting the modern ones before and it was flopping all over the place! The blades were $15 a piece, of course the only cheapest option. The highest price was $53 a piece. I like this location and customer service seems to be a lot better than AutoZone. Thanks O'Reilly!