Highly recommend Rodrigo for any of your device needs. He hooked me up with an iPhone 17 Pro and…read morewas just so easy to work with, efficient, and straightforward without any BS. Thank you Rodrigo!

I came here back in November 2025 to get a new iPhone because I was tired of using the same beat up…read morePro 13 I had. I also wanted a cheaper bill, which I now 100% regret. I planned to switch to T-Mobile but thought I'd first see if Verizon had a better deal. This was a MISTAKE. I was approached by some heavyset dude with glasses and a big grin who introduced the idea of switching to a Verizon business account because it's "cheaper". Don't listen to this BS! It has been a total nightmare. They (the guy in glasses and the General Manager whose name I won't say) convinced me this was the best option because I would get a better deal for home WiFi and my phone. Complete garbage. This plan is loaded with additional fees, large upfront costs as well as taxes, and the internet router is very expensive and exceptionally slow. The WiFi speed is nothing even remotely close to the slowest charter spectrum speed available. No big deal right? WRONG. I immediately sought to cancel my business internet, which has yet to actually occur it seems. I was told that I cannot give the router back to the store to return the router. No. I must send it back via UPS and go through an extremely irritating process of taking to some random person in India (or whatever country) to complete the process. But before any of this, I had to spend an unknown and significant amount of my time waiting and getting "support" over the phone with these people who barely speak English to cancel the internet. The cancellation NEVER HAPPENED. It is still on my account and charging me for this service. This is after numerous efforts to cancel this horrible feature on my plan. They claim the warehouse has to receive the equipment to close and remove this from my account. This is after I gave them all of the information regarding the equipment return. I also was assured by multiple phone workers that I would longer be charged yet here we are. I was so pissed one day that a support service worker sought to give me 50% off on my bill for 24 months! Of course I agreed. My recent bill however has the addition of $152 pertaining to the business internet. My bill thus came to $170 and this was the initial month to include my discount. Verizon's customer service has either always been terrible unbeknownst to me, or the customer service has exponentially plummeted due to cutting corners and using offshore workers who at times can barely speak English. The general manager has virtually no power to help you. He himself must call these offshore workers to get anything done, and he will direct you to do it yourself. Things did not used to be this way. I'm okay with doing it myself, but these people have assured me on multiple occasions that I would not be charged anymore and that the business internet line and service that I have never even used nor have the equipment for would be canceled and removed from my account entirely. This has been lie and a scam. I need my refund ASAP.

Love them! Great service, great suggestions and the assistance with phone set up is totally on…read morepoint.

I came in to get my handicapped brother a new phone( he is an existing customer). I had checked…read more the phones out the day before & spoke with Eric who was helpful & informative w/ pricing & information . When, I returned the following day 3/15/22 @ 11:15am - there were 2 young ladies working . Unfortunately, I didn't get the shorter one's name who began assisting me. I told her I was interested in getting my brother a new phone - the Sam Sung A12. . I gave her his phone #, input the code , his name. I had also brought him with me, but he has a very difficult time walking as he's paralyzed on his left side , so he had to sit down. She brought the phone on the counter & I saw it. It was blue. I showed her that ,when I pulled up the Cricket app if he was an current customer upgrading his phone the price was $99.99. She said she had to confirm this with Eric , so she was trying to call him. I turned around to talk to my brother & she said we don't have inventory & she had taken the phone off the counter & put it underneath , or somewhere else! She was speaking Chinese with her colleague with glasses & they both denied that it was on the counter! Unbelievable!!! So underhanded & unscrupulous !!! If they were my employees they would be terminated for this behavior and horrendous poor customer service!!! Do not waste your time at this location - they have horrible customer service!!! It does not even deserve 1 star

Super happy to have got Jasmine on the phone the other day to help with an activation issue for a…read moreclient of mine. Customer service was definitely her specialty! Thanks for the help :)

Good Evening To All My Boost Mobile Customers And To Future Boost Mobile Potentials. I Just Had The…read moreWorst Customer Service Experience With A Boost Mobile Customer Service Representative Named Zach. When I Called In I Asked To Speak With A Supervisor Because I Have Literally Been Trying To Pay My Bill Since 9:01am This Morning. The App Is Not Working And Has Been Giving Me An Error Message All Day. I Finally Decided To Call In To Customer Service To Make My Payment So My Service Wouldn't Be Interrupted. Unfortunately I Got Zach Who Was Rude, Condescending, Very Robotic, Nit Emphatic At All To My Situation. In Order For A Representative To Process Your Payment You Have To Pay An Additional $4.00 Dollars Why Would I Be Charged $4.00 Dollars Extr Because Boost Mobile's App Is Not Working.To Add Insult To Injury Zach Refused To Get Me A Supervisor And Explained Talking To Supervisor Is No Different Then Talking To Him ,He Could Do Just What They Do. So I Am Wondering If Is So High Up On The Todem Pole Why Is He Answering Customer Service Calls This Was Really A Closing Point For Me I Asked Zach For His Employee # Or I.D.# And He Responded He Was Unable To Provide That Because That's What They Told Him Training. Zach Was The Wirst On All Levels. Tomorrow I Am Going To Go Get A Different Provider. Boost Mobile Can Thank Zach And Oh By The Way I Called Back And Got A Different Representative Anna Who Must Of Been Sitting Next To Zach Because She Refused A Supervisor And Then Told Me I Can Transfer You But Where I'm Transferring You To I Don't Know When Someone Will Pick Up. Piss Poor Service!!! Thumbs Down Fir Boost Mobile

If you want a fast and easy way to get an upgrade and set up your device. If you want great…read morecustomer service. If you want to take the hassle out of getting a new device come to this location. They specialize in a certain experience. This store is made a complete turnaround from 2 years ago.

Zachary is the best person ever. He worked so hard to get our phone set up even when the parent…read moreVerizon company was being completely impossible through my old phone. Truly above and beyond service. I'd give 10 stars if I could.

Don't trust anyone giving this UPS store a 1-star review... I've been a loyal customer for the past…read moredecade, and Nevine, and every other employee is not only a consummate professional, but is courteous and goes above and beyond to problem solve. This UPS location is my absolute favorite! - Grab a free empty box out front before you come in... no need to purchase a new one! - There's plenty of parking and a Starbucks next door... if you woke up on the wrong side of the bed find a mostly clean bathroom and free ice water 30 feet away! - Forgot scissors, tape, a print out? No problem, they have all that and for free. - Asking an honest comparison question about UPS vs USPS vs FedEx, ask away! They honest and helpful. And to all you sad-sack excuses for clowns, get a life! And also stop using AI to write your negative reviews... so lazy! So sad and lazy! We're all SUPER sorry that you chose to come to the UPS store when was busiest, apologies that you didn't get a free appetizer for dressing up fancy and flirting your way through the foyer, and too-bad-so-sad if you think your time is more precious than anyone else. Too many tears running mascara down your face? It's time to admit it to everyone: yes, this is an intervention... you have a serious Amazon addiction, and it's time to talk about it openly. Shaquille O'Neill is embarrassed at the size of your carbon footprint for Chrissake. And you harboring too much unsolicited logistics advice to boot? Wow, so much smarter than everyone, you must be a genius! If you think UPS can run its operations better, how about get a job at UPS and stop hiding behind your computer screen and absolute bullshit 1-star reviews. Elite Yelpers are the biggest and worst narcissists the internet has ever suffered... a designation reserved for small minded hypocrites. Just take a dump and move on, eh? Congratulations on shitting such delicious ice-cream... you're a rare bird indeed!

THIS REVIEW IS FOR THE FRANCHISE OWNER NEVINE AND ABOUT HER ONLY. My experience with the other…read moreemployees here has been great and they have been very kind to me. Never in my life did I think I would ever write a review for a UPS store, but after my experience at this specific location it compelled me to write one. Mind you I rarely write bad reviews and I have a lot of patience, but the owner (Nevine) of this location was extremely rude to me when I was trying to speak to her about picking up a package. I missed my original delivery date for my package because it needed a signature and they proceeded to send my package for pick up at this location. I went to pick it up today, but my issue is my ID doesn't match the address and name on my package because of multiple different reasons. I had proof of the purchase, proof of the actual email from UPS with tracking, and multiple credit cards that showed the matching name - she still refused to hand my package over to me which I understand policies, but she wasn't offering me any solution to fix this issue except to call UPS or else she was going to ship the package back to the sender. While trying to explain to her my situation I was getting frustrated because her tone was very condescending, she kept raising her voice at me, and she kept cutting me off while she was repeating the same thing constantly. She also was telling me to have it shipped to my house - which I originally did, but unfortunately missed it - and then when I asked her if I would be able to pay for her to have it redelivered she said no. How is that not possible, but you're telling me to ship it to my house? I understand her trying to protect the package due to fraud nowadays, but on the official UPS page it states that if your last name and address don't match on your ID, you can show the UPS tracking alongside your identification regardless if it matches or not and you should be able to retrieve your package. This is from the OFFICIAL UPS WEBSITE and she continued to say "this is what they're telling me to do" and kept refusing to give me my package. Mind you these instructions that I found to follow are also on a link on the email from my tracking from UPS. She didn't even bother reading what I was showing her and continued to just keep raising her voice at me. She kept repeating herself that I need to show matching identification because there is "so much fraud nowadays" and "anybody can have an email" when I was trying to show her my proof. Which made no sense to me because shortly after she had a family member come in to handle what looked like paperwork to be shipped out and her family member who is not an employee was behind the counter. So you're telling me there's a lot of fraud nowadays, but it's okay for you to have someone who isn't an employee behind the counter? Make it make sense. On top of that - I know she was talking bad about me to her family member because when I left to try to contact UPS on the phone she said something to her family member when I walked away, and when I walked back in to speak to her again she said something again and then continued to give me a fake smile afterwards while saying something under her breath. Completely uncalled for and unprofessional. As much as she was clearly frustrated - so was I. Moving forward I'm going to call corporate as well to file a complaint because her customer service was ridiculous and I will avoid this UPS location by all means. I ended up resolving my issue with customer service, and completely understand the issue with my ID not matching, but my issue here was how she spoke to me and handled the situation in such a degrading way. Also, if you look at other bad reviews basically stating the same issues I had with her being rude and condescending - you can see the owner herself, Nevine, has replied back to multiple reviews still arguing. Says a lot about her character and it's unfortunate she's the owner of this franchise.