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3.0 (2 reviews)
Open • 8:00 am - 10:00 pm

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Telecommunications

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Xfinity Store by Comcast

Xfinity Store by Comcast

(126 reviews)

I had a very disappointing experience at the Xfinity store in Oak Brook on Butterfield Road. As…read moresoon as I walked in, I was greeted with an unfriendly look and a dismissive attitude from an employee named Celest, who appeared to be a manager. Customer service should make customers feel welcomed and respected, but unfortunately that was not the case during my visit. The demeanor and tone were unprofessional and made the interaction uncomfortable from the start. Businesses succeed because of good customer service, and experiences like this can leave a very negative impression. I hope management addresses this so that future customers receive the respectful service they deserve.

I had an extremely disappointing experience at the Xfinity store in Oak Brook on Butterfield Road…read more The moment I walked in, I was met with a rude look and an unwelcoming attitude from an employee named Celest, who appeared to be a manager. Customer service clearly was not a priority during this interaction. Her demeanor was dismissive, unprofessional, and honestly shocking for someone representing a major company like Xfinity. When customers walk into a store, they expect basic courtesy and professionalism -- not attitude and hostility. It's employees like this that give customer service businesses a bad reputation. If Celest is indeed in a management role, it's even more concerning because leadership should set the standard for how customers are treated. Xfinity should seriously reconsider who they place in positions that interact with the public. Experiences like this drive customers away rather than building loyalty.

Cbeyond

Cbeyond

(12 reviews)

Our company seems to experience a new problem every week or two. We have been with cbeyond for 2…read moreyears. There customer service is awful. The amount of time we waste each week calling in to report problems and being on hold is incredible. We have experienced problems with email, phones, charges for international calls we did not place, our emails being blacklisted. We have to contact customer service to place international calls, which involves being on hold for 45+minutes. Cbeyond makes to agree to pay any calls that are placed illegally when we remove the lock to place an international call. Just ridiculously awful. It seems like we experience a new problem every two weeks.

Eric Fox has been with Cbeyond for over 2 years, and I would certainly recommend him to any one of…read moremy friends and family, as well as current/former employers. You can email him at eric.fox@cbeyond.net or give him a call at 630-468-1248 He has a great eye for detail and he'll gladly sit down with you and go over your current telecommunications setup/wiring; and then he'll explain where there's room for improvement in reducing your current pricing, as well as obtaining a more quality service. I WOULD HIGHLY RECOMMEND TO SMALL BUSINESS OWNERS - mainly because this would be a great way to do some price comparison and see if you can reduce your current overhead expenses. I found it pretty surprising that AT&T's phone lines sometimes have a static sound on them, especially the ones that are routed over a non-dedicated uplink using VoIP. This can be a nuisance during certain business hours (specifically later in the afternoon) when most nearby residents start using internet bandwidth heavily. Without a dedicated uplink, the extra bandwidth usage will definitely drop the call quality of all the calls that are using the same uplink. As such, businesses that rely on their phone systems to operate, service OR sell (pretty much every business), should really consider taking a look at what Cbeyond can offer.

T-Mobile - mobilephones - Updated May 2026

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