I was in this location earlier today and it was very unpleasant. For one I waited over 45 minutes just to speak to someone. I contemplated going to another location which I should've done. I then told the rep I wanted to upgrade my phone or start service for my business. She called T-Mobile and was transferred 7 times. ‍ I had to leave and asked the rep to give me a call when she found out what was going on in regards to starting a line for my business. She assured me she'd be calling me within the hour. I did NOT receive a call so I decided to call and see if there was any resolution. I was told the rep was now busy with other customers. This tells me that she never got an answer for me but instead chose to take other customers and put my issue aside. I get it!!! You're in sales but what happened to standing true to your word? I will not be going back to this location EVER!!! read more

Every time that I come here, I have the absolutely worst experience with customer service. They have no idea what they are talking about. This store inspired me to switch to Verizon. The people who work at Verizon are way more professional and kind to their customers. They also know what they are doing. read more

I have been with a certain mobile communications provider since I bought my very first cell phone eons ago, and have been pleased with their service (clearly). My current cellphone has been acting buggy lately and as it is nearly 3 years old, I'm guessing I am approaching that dreaded moment of having to replace it. Upon exiting Publix, I noticed this T Mobile location. Don't know much about T-Mobile and had about 15 minutes to spare, so made my way in. I was instantly greeted by both associates present, a man named Scott and a woman named Nekailyah. They inquired as to the reason for my visit, and immediately set about introducing me to the world of T Mobile. They were wonderfully knowledgeable, courteous and efficient in their recommendations (again, I keep phones for a long time and refuse all unnecessary bells & whistles). Upon exit, and for the first time in EVER, I am thinking about switching to T Mobile. The service was just that outstanding. read more

Took my 93 year old father there to get an I-Phone. BJ gave us incredible care and help. He was patient, thorough and had a great attitude, even as the store got busy, he was able to multi task. Was very impressed and would recommend this store. read more

Just wanted to say thank you to the fine folks at this t-mobile store with helping me find the right wireless charger for my phone. So Cole, Tilman, Jessica and BJ, thank you for educating and fixing my phone charging issues. read more

Avoid this store. The worst experience I've ever had trying to get a phone for me and my family. They have to skim wifi off of the neighboring Dunkin Donuts. Some of the employees have a lousy attitude and want to start arguments with customers. Again, avoid like the plague. read more