This bike store is one of a kind! They are so helpful and go beyond the call of duty to help you…read morefind the bike of your dreams!

Skyler, Tyler, Leo, Kyle....sorry if I left someone out. There are very few businesses with such…read moretop notch employees. Thank you all for your professionalism and skill in stopping what you were doing to fix my bike and getting me back on the greenway. To any one reading this, you cannot find in the Charlotte/Matthews area a better place to service or buy a bike.

Great and quick service on my e bike. I had a shelf fall on…read moreit and everything was a little out of wack- broke kick stand and mirror off, along with needing just general service and breaks checked. We took it in they said it would be maybe a week. The next day that had it all back together, new kickstand and mirror installed everything back in order and I was back in business. Customer Service was Excellent and price was very reasonable. Highly recommend supporting this small business!

If I could give this place more stars, I would. I bought an adult tricycle off Amazon and had no…read moreidea what I was doing. They had it fixed up and ready to go in about 20 minutes, and the price was extremely fair. Super helpful, honest, and efficient. I won't go anywhere else for bike problems.

Went in to buy a snowboard setup for a trip with family and the staff was super helpful. The boots…read morefit great for my time out west and the setup was exactly what I needed. Solid prices for the quality and will 100% go back.

friendly people but I don't think they know a single thing about ski boots. purchased mine around 4…read moreto 5 years ago from the Charlotte location and just found out today that therefore size is too big. The fact that the employees didn't realize this and sold it to me anyway is asinine. Go to a real ski store if looking for boots or skis. This place is only good for clothing.

It was my first time shopping for a quality bike…read more Shawna was there to greet me immediately and was super nice. She was very knowledgeable about the bikes, asked the right questions to get me to thr most fitting option. I loved the bike option she chose for me, allowed me to test ride and was sure to provide her card if I had any future questions.

Thanks for filling up the air in my tires and answering my questions! I appreciate it a lotread more

The place was actually hard to find despite the super clear google maps directions. I blame the odd…read moresignage (one shirted dummy, seated; words at the top of a window which are largely covered by an awning; text atop that awning with a different name on it!) as I definitely saw and identified the location to the left and the two boutiques to the right as I ride right past this main event. I literally thought this place was a vintage shop based on the branding I could see and the TIKI STATUE in the main window display. The location itself was neat and clean, and totally packed. I was impressed with all of the inventory they had. That said, I didn't know what some of it was and I couldn't tell what a lot of it cost. Clarity of labeling is important to keep things from feeling like clutter and to allow customers to help themselves. Also, I just didn't really feel the love which tells me that at this location customers do have to help themselves. I came by to see what the place was all about and what kind of services were offered but didn't really find that out. Did speak with someone who appeared to be working and it looked like there was a huge shop area in the back but I didn't really get a sense for what was going on, what was available, who would be helping me/my new baby girl (haven't named her, yet), etc. I'll definitely check them out again if/when I've got something specific going on, but this visit felt pretty average. If you're going to help me with my wheels, I want to feel like you love her, too. Even if she's been around the block a time or two!

great guy fixed my bike well.read more

I came across bike bros while searching for someone to fix my bike. Prices are reasonable. Keith…read morewas prompt. Keith fixed the alignment on my bike. I liked not having to take my bike to a shop and have to wait a couple of days to get it back. He didn't try to upsell me on unneeded parts or repair. I'm very satisfied.

From the owner: BikeBros is Charlotte's premier mobile bike sales, upgrades, and service provider. No more driving…read moreto the bike store! We come to your home for all your biking needs in our state of the art mobile workstation. Call us today for a free estimate.

Very helpful! Helped me get a new bike and set the entire thing up pretty fast! All of the workers…read moreare really nice and helpful when you need it!

As long as you don't care about service after the sale you should shop here. Bought a new…read moreStumpjumper, told them brakes were squealing, waited while they set bike up, got it home and still squealing and not braking. They then called to tell me they forgot to set up suspension. Drove back next day, told them again about brakes, they set up suspension and ordered a new coil for the proper spring rate, got home brakes still not working. A week later they call, coil is ready, I drive back the following business day, people inside, but "closed for holiday inventory" sign on door. Call service, but they won't accept the bike. Worst customer service in Charlotte. I'd had some mild issues with them before, but will not return. Ended up paying another shop to fix the issues so my son can finally ride his new bike.

Marshall at REI was great, very patient, knowledgeable, and took the time to answer all my…read morequestions without rushing. He explained everything clearly and made the experience easy and enjoyable. Excellent customer service.

This was my first REI shopping experience. Shawna was fantastic helping us find the right e-bikes…read morefor our family. We are getting the Burley, Piccolo attachment to hitch on to the back of my new e-bike and my son is going to love it! Thanks for the help Shawna!