It was my first time shopping for a quality bike…read more Shawna was there to greet me immediately and was super nice. She was very knowledgeable about the bikes, asked the right questions to get me to thr most fitting option. I loved the bike option she chose for me, allowed me to test ride and was sure to provide her card if I had any future questions.

Thanks for filling up the air in my tires and answering my questions! I appreciate it a lotread more

When I want maintenance or repairs done I take it here because they do it right and they don't…read morecharge you for something you don't need.

If your considering buying bikes, take a minuet to read my experience…read more Talking about getting bikes for over 1 year now, my wife & I were driving by The Bike Gallery on Park Rd. and decided to stop in. We had no intent to buy anything as we were just starting the process and didn't even have a budget or even know what kind or brand of bike to get. Immediately greeted by the guy at the counter, I let him know we just wanted some information. He asked us a few questions and talked us through several options. As he began to narrow down our goals, he walked us outside to show us what he felt would be a good fit. Trying them out in the parking lot we were pleased. Of course I hadn't looked at the price tag, so I asked the question, and much to my surprise they were much less than I expected. This guy could have "up sold" me, but he didn't. This was the right bike for us. No pressure whatsoever, I don't even think he asked us if we wanted to purchase them, but we were so thrilled with the experience we ordered two bikes that day. We got a call that our bikes were ready and went to pick them up. When we arrived, we were met again by one of the owners and he immediately got our bikes. Remember, we are new to this so they could have sold us anything, but no pressure. I asked about helmets, he showed us a few options but suggested one, so we both of them, I also purchased a bike rake for my truck, and they put it together so I could use it bringing my bikes home. They didn't have to do that.... But they did. A family-owned business for 50 years, brand name bikes, surprisingly reasonable prices and great service, I won't think twice if I need anything and will make the drive across town just to do business with these guys. If you think you're going to get a bike cheaper somewhere else, trust me, you will get a cheap bike. If you're thinking about getting new bikes or even need service on the ones you have, cheat yourself, go see the team at The Bike Gallery. Joe & Megan, Mint Hill, NC

Went in to buy a snowboard setup for a trip with family and the staff was super helpful. The boots…read morefit great for my time out west and the setup was exactly what I needed. Solid prices for the quality and will 100% go back.

friendly people but I don't think they know a single thing about ski boots. purchased mine around 4…read moreto 5 years ago from the Charlotte location and just found out today that therefore size is too big. The fact that the employees didn't realize this and sold it to me anyway is asinine. Go to a real ski store if looking for boots or skis. This place is only good for clothing.

Very helpful! Helped me get a new bike and set the entire thing up pretty fast! All of the workers…read moreare really nice and helpful when you need it!

As long as you don't care about service after the sale you should shop here. Bought a new…read moreStumpjumper, told them brakes were squealing, waited while they set bike up, got it home and still squealing and not braking. They then called to tell me they forgot to set up suspension. Drove back next day, told them again about brakes, they set up suspension and ordered a new coil for the proper spring rate, got home brakes still not working. A week later they call, coil is ready, I drive back the following business day, people inside, but "closed for holiday inventory" sign on door. Call service, but they won't accept the bike. Worst customer service in Charlotte. I'd had some mild issues with them before, but will not return. Ended up paying another shop to fix the issues so my son can finally ride his new bike.

Great and quick service on my e bike. I had a shelf fall on…read moreit and everything was a little out of wack- broke kick stand and mirror off, along with needing just general service and breaks checked. We took it in they said it would be maybe a week. The next day that had it all back together, new kickstand and mirror installed everything back in order and I was back in business. Customer Service was Excellent and price was very reasonable. Highly recommend supporting this small business!

If I could give this place more stars, I would. I bought an adult tricycle off Amazon and had no…read moreidea what I was doing. They had it fixed up and ready to go in about 20 minutes, and the price was extremely fair. Super helpful, honest, and efficient. I won't go anywhere else for bike problems.

This bike store is one of a kind! They are so helpful and go beyond the call of duty to help you…read morefind the bike of your dreams!

Skyler, Tyler, Leo, Kyle....sorry if I left someone out. There are very few businesses with such…read moretop notch employees. Thank you all for your professionalism and skill in stopping what you were doing to fix my bike and getting me back on the greenway. To any one reading this, you cannot find in the Charlotte/Matthews area a better place to service or buy a bike.

At this location, you will find a vast variety of bikes and accessories and anything they don't…read morehave in stock, they can order for you at no additional cost. When you're looking for a new bike,they will ask all the necessary questions such as, what are your goals, what type of terrain will you be using most, what price range are you wanting to be in? Trek Bike of Charlotte is one of the best bike shops in the Charlotte area. I've been coming here for about 6 years buying bikes, having repairs done and purchasing accessories. Every time I'm here, the staff is always professional, friendly and very informative about their bikes and what I need to do to maintain my Trek bikes. There have been many instances where a simple repair was needed and the staff would do the repair free of charge and not accept any form of payment. That's goes to show how in tune they are with customer service and service after the sale. I highly recommend Trek Bike Store of Charlotte because they do have some of the best bikes in the industry for personal and professional use. They stand behind their product and make sure that you have a great experience each and every time. I will admit that their bikes can be pricey but I do believe that you get what you pay for and I have one Trek bike that is 12 years old and still in excellent working condition.

Employees completely ignored us. We waited at the front for about 15 minutes and the woman at the…read morefront would not even make eye contact with us. We were fully about to drop $1,500+ on a bike that my partner had been very excited to purchase but we left empty handed due to the indifference. Do not come here if you want to be treated as a potential customer, I guess.

My specialized E-bike was skipping gears. The owner test rode my bike and knew what needed to be…read morereplaced. He replaced the worn parts while I waited. The parts were in stock which was great. Customer service was A+. Highly recommend this shop.

Mark and Evan are both very knowledgeable and helpful with whatever bike questions or concerns you…read moremay have. I have been going to this shop for 10+ years and have never been disappointed. I've purchased 5+ bikes as well as wheel builds and bike modifications and maintenance.

The is a great place where you can find excellent opportunities to purchase gently used bikes that…read morehave been restored with care for a good price. The staff here are friendly and knowledgeable about bikes and have a good variety to fit any type of need. I highly recommend them if you're looking for bikes for any type of situation.

Definitely a good cause and place to buy a bike. Prices aren't as cheap as you might find on…read moreFacebook marketplace for example, but I feel pretty good about the maintenance done prior to purchase. The location itself isn't some pristine edifice, but if that ensures money goes to the right place, I'm all for it. Service is generally good but does depend on the associate.