Very helpful! Helped me get a new bike and set the entire thing up pretty fast! All of the workers are really nice and helpful when you need it! read more

As long as you don't care about service after the sale you should shop here. Bought a new Stumpjumper, told them brakes were squealing, waited while they set bike up, got it home and still squealing and not braking. They then called to tell me they forgot to set up suspension. Drove back next day, told them again about brakes, they set up suspension and ordered a new coil for the proper spring rate, got home brakes still not working. A week later they call, coil is ready, I drive back the following business day, people inside, but "closed for holiday inventory" sign on door. Call service, but they won't accept the bike. Worst customer service in Charlotte. I'd had some mild issues with them before, but will not return. Ended up paying another shop to fix the issues so my son can finally ride his new bike. read more

Brett (i think was his name) in the service center was amazing. Although my bike did not end up needing a headset service, i appreciated the time he took to look at my bike. This was my first experience with the store and will definetly be taking my bike here going forward. read more

Had issues with my brakes and Cody Smith immediately found the problem and also verified the correct air pressure for both tires. Was able to get on the Greenway today. What great service, I will be back. read more

Really good Specialized dealer. I bring my Stumpjumper here when no one else can fix it! Huge selection and a good variety read more

Wow, A large store with everything. Whatever bike you want they have. Ok, maybe not the brand you want but they have the bike type including road, gravel, tour, comfort, hybrid, mountain, hardtails , full squishy and kids. They also have a great selection of electric bikes including top of the line class one mountain bikes. Sales staff are friendly and knowledgeable. They can fit you into the right bike for you and your budget. If you are just looking and dreaming of owning that high end bike, they will leave you alone to do that too. They also have all the gear and parts to get you on the trail. Helmets, gloves lights, pumps, tires.................. The service department is there to tuneup your bike, get it back up to riding condition or install those 150mm suspension forks you always wanted. See ya on the trails. read more

There are businesses that are adapting to COVID and others that simply don't have a management team capable of rising to the challenge. BikeSource is a perfect example of a business that is failing in the Covid-19 environment. Bikes are scarce right now so we were happy to find one online that was a model my wife was interested in that was in stock in the Charlotte location and was the correct size and color my wife wanted. So today we went to look at it and if it felt right and was comfortable we were going to purchase it. Well not so fast, you still can't go inside which is absolutely absurd at this point. Every other business has adjusted to this new world with increased cleaning, limiting the number of people within the business at a time, mandatory masks and so on and so forth. Not BikeSource, unlike every other bike shop in Charlotte they just keep all their customers outside in the 90 degree heat on the sidewalk. Ok whatever, so we ask to see the bike we were interested in, can't see it, it's in a box, so the employee brings out another bike in the same line for us to see. Ok thanks, can my wife take it for a test ride around the parking lot. NOPE, we were told they aren't offering test rides right now???? He said she can "put her leg over it." We aren't looking to by some $75 Huffy these bikes are expensive. To ask your customers to just hand over that amount of money without being able to determine whether or not the bike is a good fit is ludicrous and ignorant. Why not use some common sense, let people test ride and take a disinfectant wipe and clean it off after the test ride similar to what grocery stores do with the carts? It's just ridiculous. So at that point my annoyance level hit its peak and I just turned around and left. So we went to buy a bike they had in stock, we can't see it, we can't test ride it so why should I continue to waste my time speaking with a salesperson??? This place is an absolute mess right now, completely mismanaged to the point I wouldn't even waste your time attempting to do business with them. The main reason this business exists is to sell bikes to the public. If a costumer who wants to buy a bike they have in the shop can't do that I don't even know why they are open at all right now. An extremely annoying waste of my time and I'll take my business elsewhere in the future. read more

Great staff! Had the pleasure of working with Steve, the assistant Mgr on a recent bike purchase. No hard selling. He guided me in the right direction and I could not be happier with my purchase. I have not experienced their service department but expect the same. read more

Great service and sales. They help with all things bikes, and are easy to communicate with.

Great customer service and they don't try to upsale. Inventory is a little low right now like everything in the world but great knowledgeable staff helped me get my first mountain bike. If you want quality products and personable staff BikeSource is the best in Charlotte! read more

Ton of selection here, but the few times I've been in here I got the 'stare-down' from employees and I waited for them to approach me to see if I had any questions. After some browsing on my own, no one wanted to help me so I just left. I felt like they were watching me the whole time too. It's one thing if the store is busy, I can understand not being friendly and helpful, but I really felt like I was not welcomed there at all. It may have been an "off" day for some employees so I will give them another shot (4th time's the charm right?) read more

As I pulled up on my bike To the curbside-service, I made a joke by breaking the ice due to the attendants angry temperamental looking face. Where is the pit stop service like nascar has and then I laughed a little .period. There was no response Except a grew laughs from others..I did Get a look from head to toe and then a roll of the eyes From the attendant in front of three other customers....Then the attendant started walking Into to the store. And then stated as he walked in or since you are not obliged to be humored or to laugh and joke ask if it's possible I can ask a question About pricing. Again another role of his eyes and the door closed. I guess since I was on a $50 mongoose it does not come to their standard To even respond to me. I waited 10 minutes and didn't get a response from anyone I had to demand the managers name and number and I never got my question answered. Their service and customer quality of service is of a standard that would cost someone 50 Cent and that is a lot even for them. read more

The 1st thing that stands out to me about this place is the service. I was there to just peruse the mountain bikes as I'm looking for a good hobby. I was just checking out the Specialized mountain bikes, which they have a ton of, & a salesman approached me. Usually I hate this scenario, especially when I have no idea what I'm looking for, but this employee really helped me out. He talked about what I might need & what I need to look for. If I had enough money to purchase the bike I wanted, then he would have had a sale. BikeSource has a large selection from beginner bikes to really expensive ones. They also have a bike repair shop & they were working on quite a few bikes while I was there. Their apparel selection is a little limited, but they still seem to have all of the essentials whether you are a novice or an expert. So when I garner enough cash to get the bike I want, I'll head back to BikeSource to purchase. They have great service & a great selection of bikes, especially if you're looking for Specialized bikes. read more

BikeSource - Lots of bikes crammed in to this place - Bikes Near Me - Charlotte, North Carolina

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I love Bike Source because they're open on Sundays! And their team did a great job fixing my gear shifters in less than an hour even though they looked pretty busy. If I ever trash my ride or need an upgrade, this is where I'm throwing my hard earned money because they work hard too. read more

BikeSource - Bike Source storefront - Bikes Near Me - Charlotte, North Carolina

Steve was great at helping this first time bicycle buyer purchase the right bike for my needs while also keeping my wallet in mind. We quickly established a rapport and all the staff worked very well together. They made me feel comfortable asking questions and ensuring I was all set up to make the most of my new hobby. This will be my go to shop for biking needs! read more

I've never bought a bike from them but I've had them service my bikes a few times. They do it quickly with good service. The prices are on the high side and anything complicated and not specific to Specialized needs to go elsewhere. read more

Do NOT go here during a pandemic. They fixed their mistakes for me which brought my rating from a 1 star to a 3. The way my issue was handled at the every end, the promptness, the phone call, the quality of work is perfect though, but my overall experience was terrible. Below is the original rating from yesterday. They've had my bike for repair for a whole month!! Only for it to still not be serviced. I dropped it off and received a text the next day asking for approval to move forward with an extra service. I replied to that and heard nothing back for 2 weeks. When i come visit Im told I never responded smh so I told them go ahead with the intended service plus the extra service. 2 weeks later I get an email with a work order stating that I never approved any services so they went ahead and did some completely other service on my bike without talking to me first because they were calling me on a phone number which i did not give them. this work order is also a bill, charging me for a service i didn't even ask for so obviously I never approved it. how does this make any sense? This is a poor and sad experience. I thought I was dropping my bike off for a day or two. I just missed out on a whole month of riding because of this. To make it worse, all this service is optional. My bike was surely fair enough to ride but i wanted things tuned up anyway. This is unbelievable and unexpected because I know this place should be much better than this. I likely have to find a different shop after this. read more

The crew at BikeSource always goes above and beyond to ensure you have everything you need for your next ride! Highly recommended!

This place is awesome. One of the best bike selections in Charlotte, and certainly top quality gear. This is definitely my go-to place when buying a bike I know I can trust, and one which will last. The staff are very helpful and accommodating. They're professional and will give you a non-biased, honest opinion on a product. They carry a fantastic inventory and have a huge variety of accessories. Easy parking is Park Road Shopping Center lot, easy access from main roads. read more

Great shop, awesome staff, sweet selection of every kind of bike. Mike Harvey is great and super helpful make sure to ask for him. He took time to really help my wife find a new brain catcher and was super great with my little 1.5 year old son. Definitely recommend Bike Source! read more

BikeSource - Road bikes - Bikes Near Me - Charlotte, North Carolina

They have a good selection and are helpful during the initial purchase. After that not so much. They don't answer their phone. I was told my bike would be ready (regular tune up) last week and that I would receive a text when ready. Never got a text. Have called the store multiple times and no answer. Staff is young and unprofessional. read more

Bikesource is a great shop! They guys and a few gals who work there are very knowledgeable about their products. I have bought my mountain bike from there as well as many articles of clothing. For women they have a great variety of gear. From the "biker chick" or to more of the "Enduro" style rider. The staff every time I shop there makes me feel very confident as a rider. I never leave without a smile!! THANKS BIKESOURCE! read more

BikeSource - All gear from my number one "source"! Ladies come Check out their selection! - Bikes Near Me - Charlotte, North Carolina

The store has a dog that just hangs out in the store and walks around. Totally fine by me, if it's a friendly dog. My husband was looking for something specific with one of the employees, and I was standing petting the dog. The dog seemed happy and fine. Then, completely unprovoked, the dog jumped up and bit my face. He broke the skin, but I had a mask on so there was no skin/teeth contact and I didn't need medical attention. The whole thing was pretty startling, but I didn't want to get the dog into trouble or anything. I told one of the employees just so they would be aware and said I had no intention to sue or call animal control or anything like that- just wanted them to know so it doesn't happen to someone else who will. The guy was very apologetic, offered to get me water to wash the blood out of my mouth, etc. he also said "[the dog] is crazy sometimes, I'm sorry" so obviously they know this isn't a well behaved dog. He goes and tells the owner of the dog/store, and the owner did absolutely nothing. Didn't even come over to say anything to me, and did not put the dog in the back. We were in the store for another 10-15 minutes while my husband completed his purchase and the dog continued to just walk around the store, with customers and even children around. My husband went back to the store about a week or two later to return the item he purchased and the dog was once again out in the store. I had significant bruising on my face as a result of the incident in addition to the cut. Perhaps the dog was just trying to play , but it doesn't matter. By leaving that dog out around customers knowing that he bit someone in the face, they are not only putting their customers and business at risk, they are putting the dog at risk as well. read more

Charlotte has a lot of good bike shops. BikeSource has always been good for me in terms of advice and service. Today, I wanted to upgrade to a new road bike and get some clip bike shoes. They did an outstanding job. I had a set budget and after everything was added up (bike, clip shoes, pedals that fit), the total was about $100 under the high end of my budget (which initially was just for the bike. The salesman didn't try to pressure me. He figured out right away what I wanted and gave me multiple options within my budget for each item I bought. They've done a good job with advice on parts and small repair work in the past and they exceeded my already high expectations for the new bike I purchased today. read more

Bike Source is my go to place for bike repair. Fast, friendly service. I needed a bike back quickly for my son's birthday and initially thought I would not get it back until four days later. Bike Source had it ready to go the next day... even under quarantine( curbside service was friendly and safe!) Thank you,Bike Source, for keeping us rolling even under quarantine!! read more

These guys stay busy but always make time to answer questions and assist with issues. I got great sales and service this week with a Saris Bones EX rack. Thanks to this crew, it's a proper for me securely attached. read more

First time here. I was recommended by a coworker because I want to start riding my bike to work. I must say I am very impressed. I came with my wife and kids and when I arrived we were not bum rushed. I like that a great deal. We were allowed to browse and this was great. We were eventually asked if we needed help and the sales person that came to assist was very kind, informed, and professional. Bikes have come a long way and I wasn't used to a bike costing what they do now but the value of these bikes were well explained and I can see why many love the sport and this place. From what I saw this is the place to be and those in the know...which I wasn't all knew this place has "it". I bought a bike and had a different color special ordered. I am a newbie, and I highly recommend this store. read more

Front door bike service is terrible. Never manned and never noticed. Visited 3 times in a week only to stare into the window at employees standing around. Won't be going back. read more

I bought my bike here and it was a big investment but their customer service post purchase have made me feel really good about my purchase. First visit they fixed my bike for free since it was such a minor issue. Second time I got a complete overhaul after I had rode my bike hard and put it away wet for a year. I paid I think like 70-80 bucks and they handed back a brand new bike. Very impressed read more

Bicycle riders carry a feeling of satisfaction and serenity, I have noticed this recently. What is about bike riding that brings this great aura to its participants? "Can I help you with anything today?" she said; the cashier with the glow. "Sure, how difficult is it to commute to work in Charlotte?" I asked. We talked together for a good five minutes all about bike riding. Apparently Charlotte isn't the most bike friendly town (as far as trails and bike lanes go) this wasn't going to stop her. She explained to me that she was thinking about selling her car and using her bicycle for all of her transportation needs. Now this was a woman who I could easily buy a bike from. She went on to tell me loads of useful information; I remember this webpage in particular: mapmyride.com. This is a biker's forum where people give the best routes to different destinations around the city. Bike Source carries mountain bikes, cruisers, racing bikes, and others. I think I might invest in the Townie brand; they have a slick retro design that I could dig on. Oh yeah, Bike Source has a bike shop inside the store and if you purchase a bike here they do free adjustments for life. read more

A+++ customer service. I took in my daughter's stroller, one of the three-wheeled jogging ones, because the front tire had come off the axle. I didn't know what else to do, and the tire looked like a small version of a bicycle tire, so I figured I'd give it a shot. The guys in the service area were great. They didn't blink when I explained the problem and that I didn't know where else to go. The took the tire apart, realized that the bearings were shot and went to work trying to figure out what size they were. They were able to determine the size, locate two of them in the shop and had the old ones popped out and the new ones pressed in in about 20 minutes. Total cost was around $30! This was a $200+ stroller that the manufacturer couldn't service. Without their help, it was probably going in the trash. I can't comment about the bikes they sell (I'm not a bike guy), but I know good service when I see it. When my daughter graduates from the stroller to a bike, BikeSource is where we'll be going. read more

Thanks to BikeSource Charlotte for a quick turnaround on the service and repairs to my Specialized allez. I'm excited to log more miles. Store is clean, great selections of Specialized, Niner, Jamis, and I think a few other lines of bicycles with lots of gear, accessories, parts in stock. read more

Bike stored help me out with some issues on my broken bike. I didn't buy a bike from this store, but I did use there service department. The guys in the back were very friendly, and help me diagnose the broken part quickly. These guys are all very knowledgeable. Not once, I did I feel I was getting the run around. They were direct and honest. I'll becoming back here for my bike service needs. read more

Great location, great stock of bikes and accessories...I'm a fan! When the weather is warm, I love riding my bike. During one of my rides, my husband and I passed by BikeSource. We stopped in spontaneously to fix a kickstand and saw off an old broken lock...within 10 minutes or so and $10 later they did the jobs and we were on our way. I had no idea that they also had a little repair shop in there...they do and it's quite large too! The staff were really friendly too. This Park Road Shopping Center parking lot always makes me nervous, in a car, on a bike, or walking...be careful and look both ways! read more

If you want to buy a Specialized Bike... I know where you can find one. Finally a bike shop with knowledgeable mechanics who are WILLING to help you with bike servicing/repair questions and help guide you through doing the job yourself. So tired of getting the usual, "You have to bring your bike in" response. What's the point of selling parts if you're not willing to assist with questions of people wanting to do the job themselves. Thank you Bike Source, for not being like everyone else. Yes they carry mostly Specialized products, but when it comes to servicing my bike, they carry most everything I need for good prices too. -Wish I had a Specialized Bike read more

My husband bought my bike from BikeSource, they did not put my bike together properly. After riding it my chain guard rattled where it wasn't assembled correctly. They also told me I owed them money for some accessories, turned out they owed my husband a few bucks, they could have kept the money if they wouldn't have hounded me, about me owing them money. And lastly, the best thing about buying from a store like this is the convenience of a warranty and the service policy , well you know they think I am an asshole, so I don't really want to go in there. I love my bike, I wish we would have purchased it from REI. read more

Has a large selection. We are beginners and have been shopping around NC. We were very interested in a couple of bikes they had advertised for sale. It took awhile for someone to offer us help, which was fine because we needed a minute to talk anyway, but this fucking guy-there are no words. Actually, there are: first off, he simply dismissed my husband. He showed me a couple options but when I asked him specific questions he kind of him-hawed and then left "to check" something for me. The prices advertised were not the same in store but we didn't get a chance to ask because we realized after awhile that we were just dropped, kind of like that one time I tried to hang out with the popular kids in middle school. I wish I got this fuckers name, seemed like other people in store were having a better experience. We wont be spending our money here. read more

Selection, selection, selection. Great to have such a variety of bikes to suit your style of riding and bank account. Knowledgeable staff with a passion for hitting you on the trail. read more

best bike shop in the area!!! From selection to service to consultation, this LBS is AWESOME! The staff are all riders & many are or have been accomplished racers who can advise you on all of your bike related questions! They are friendly & professional! The Service Dept is fast, thorough, and does not over-sell or charge for service. This is an excellent retailer for all your bicycling needs! Check them OUT!!! read more

I have always had decent service when I am here. Not pushy and over bearing but not none existent. Just ask and they are more than willing to help. Things might be a little pricey here but there are always things hiding. They have a full shop in the back for when you decide to kiss asphalt or taco a wheel. They know what they are doing. read more