It was my first time shopping for a quality bike…read more Shawna was there to greet me immediately and was super nice. She was very knowledgeable about the bikes, asked the right questions to get me to thr most fitting option. I loved the bike option she chose for me, allowed me to test ride and was sure to provide her card if I had any future questions.

Thanks for filling up the air in my tires and answering my questions! I appreciate it a lotread more

Great service and they had the part I needed! I watched them help an older woman, very well!read more

These folks are great. Outstanding service and very friendly. Been going there for years. Highly…read morerecommend.

Employees completely ignored us. We waited at the front for about 15 minutes and the woman at the…read morefront would not even make eye contact with us. We were fully about to drop $1,500+ on a bike that my partner had been very excited to purchase but we left empty handed due to the indifference. Do not come here if you want to be treated as a potential customer, I guess.

What an amazing place! The most kind man helped my father today with his flat tire and even offered…read moreto keep helping him out with his bike. After adjusting the saddle and fixing the tire he gave it to him free of charge!! Such a kind man

Great and quick service on my e bike. I had a shelf fall on…read moreit and everything was a little out of wack- broke kick stand and mirror off, along with needing just general service and breaks checked. We took it in they said it would be maybe a week. The next day that had it all back together, new kickstand and mirror installed everything back in order and I was back in business. Customer Service was Excellent and price was very reasonable. Highly recommend supporting this small business!

If I could give this place more stars, I would. I bought an adult tricycle off Amazon and had no…read moreidea what I was doing. They had it fixed up and ready to go in about 20 minutes, and the price was extremely fair. Super helpful, honest, and efficient. I won't go anywhere else for bike problems.

When I want maintenance or repairs done I take it here because they do it right and they don't…read morecharge you for something you don't need.

If your considering buying bikes, take a minuet to read my experience…read more Talking about getting bikes for over 1 year now, my wife & I were driving by The Bike Gallery on Park Rd. and decided to stop in. We had no intent to buy anything as we were just starting the process and didn't even have a budget or even know what kind or brand of bike to get. Immediately greeted by the guy at the counter, I let him know we just wanted some information. He asked us a few questions and talked us through several options. As he began to narrow down our goals, he walked us outside to show us what he felt would be a good fit. Trying them out in the parking lot we were pleased. Of course I hadn't looked at the price tag, so I asked the question, and much to my surprise they were much less than I expected. This guy could have "up sold" me, but he didn't. This was the right bike for us. No pressure whatsoever, I don't even think he asked us if we wanted to purchase them, but we were so thrilled with the experience we ordered two bikes that day. We got a call that our bikes were ready and went to pick them up. When we arrived, we were met again by one of the owners and he immediately got our bikes. Remember, we are new to this so they could have sold us anything, but no pressure. I asked about helmets, he showed us a few options but suggested one, so we both of them, I also purchased a bike rake for my truck, and they put it together so I could use it bringing my bikes home. They didn't have to do that.... But they did. A family-owned business for 50 years, brand name bikes, surprisingly reasonable prices and great service, I won't think twice if I need anything and will make the drive across town just to do business with these guys. If you think you're going to get a bike cheaper somewhere else, trust me, you will get a cheap bike. If you're thinking about getting new bikes or even need service on the ones you have, cheat yourself, go see the team at The Bike Gallery. Joe & Megan, Mint Hill, NC

The place was actually hard to find despite the super clear google maps directions. I blame the odd…read moresignage (one shirted dummy, seated; words at the top of a window which are largely covered by an awning; text atop that awning with a different name on it!) as I definitely saw and identified the location to the left and the two boutiques to the right as I ride right past this main event. I literally thought this place was a vintage shop based on the branding I could see and the TIKI STATUE in the main window display. The location itself was neat and clean, and totally packed. I was impressed with all of the inventory they had. That said, I didn't know what some of it was and I couldn't tell what a lot of it cost. Clarity of labeling is important to keep things from feeling like clutter and to allow customers to help themselves. Also, I just didn't really feel the love which tells me that at this location customers do have to help themselves. I came by to see what the place was all about and what kind of services were offered but didn't really find that out. Did speak with someone who appeared to be working and it looked like there was a huge shop area in the back but I didn't really get a sense for what was going on, what was available, who would be helping me/my new baby girl (haven't named her, yet), etc. I'll definitely check them out again if/when I've got something specific going on, but this visit felt pretty average. If you're going to help me with my wheels, I want to feel like you love her, too. Even if she's been around the block a time or two!

great guy fixed my bike well.read more

I went to the store in the afternoon, on Friday, November 14, 2025. The front desk staff, as well…read moreas the manager were outstanding in providing excellent customer service. The store is always neat and people pointed me in the direction of subject matter experts, which I appreciate greatly! I highly recommend coming to this store and experiencing great staff, excellent service, attentive management, and a welcoming environment!!

I visited for the annual sale on return items. Some items were clearly worn but I found a pair of…read moreShimano cycling shoes (what I was looking for) in my size! The shoes had no visible signs of wear and I paid $34.83 for a $100 pair of shoes! Woo hoo! That is what I call a bargain. I also picked up a pair of long Novara bicycle pants for cooler weather for $20 and a shirt for $7. Although we were not among the first in line, I was quite pleased with my purchases. Those shoes were waiting for my hands to pick them up and they rendered a perfect fit! Had we been among the first inside, I'm sure I would have picked up items that I didn't really need. Oh, I also got an all weather, 3-piece coat (White Sierra) for the little one - just $30. Note: Staff members were knowledgeable about the items in their section of the store.

Very helpful! Helped me get a new bike and set the entire thing up pretty fast! All of the workers…read moreare really nice and helpful when you need it!

As long as you don't care about service after the sale you should shop here. Bought a new…read moreStumpjumper, told them brakes were squealing, waited while they set bike up, got it home and still squealing and not braking. They then called to tell me they forgot to set up suspension. Drove back next day, told them again about brakes, they set up suspension and ordered a new coil for the proper spring rate, got home brakes still not working. A week later they call, coil is ready, I drive back the following business day, people inside, but "closed for holiday inventory" sign on door. Call service, but they won't accept the bike. Worst customer service in Charlotte. I'd had some mild issues with them before, but will not return. Ended up paying another shop to fix the issues so my son can finally ride his new bike.

Marshall at REI was great, very patient, knowledgeable, and took the time to answer all my…read morequestions without rushing. He explained everything clearly and made the experience easy and enjoyable. Excellent customer service.

This was my first REI shopping experience. Shawna was fantastic helping us find the right e-bikes…read morefor our family. We are getting the Burley, Piccolo attachment to hitch on to the back of my new e-bike and my son is going to love it! Thanks for the help Shawna!