I took my bike in for a tune up. The work on the bike was fine, but the staff I dealt with treated me like I was an idiot or a liar when I explained that the seat bag that was on the bike when I dropped it off had not been put back on. After a call to the manager, they finally found the bag, but I had to make a second trip to the shop to get it. I appreciated the manager's attention to the problem, but the service person's attitude turned what could have been a minor problem into a major one. I'm going to look for a shop where customer relations are a higher priority. read more

Wonderful and knowledgeable staff. All were ready and willing to answer any of your questions. Largest selection of Specialized and Electra bicycles I've seen. Majority of the employees are roadies so I trusted their opinions and suggestions. They seem pretty legit and not cocky. No BS. read more

Took in a 1997 Specialized that had fallen into severe disrepair. Was seeking to rebuild it so a young friend could learn to mountain bike at low start up costs. The tech did an excellent job what repairs were required to insure it could safely be ridden. The repairs were done quickly and exactly on budget. The bike looks and rides great. Thanks for a job well done! read more

Selection, selection, selection. Great to have such a variety of bikes to suit your style of riding and bank account. Knowledgeable staff with a passion for hitting you on the trail. read more

BikeSource is in the process of expanding its store, and its bike selection appears to be growing even more. I drooled over the adorable cruisier bikes while my boyfriend bought fenders for his road bike (which he also bought at Bike Source). They had to special order the fenders, so the store called him when the fenders arrived and we took his bike in. They installed them pretty quickly and did a good job. We've always had friendly, helpful service there. read more

The Staff was very knowledgeable and helpful with my questions. I am looking to transition to clipless pedals and the staff clearly explained it all to me and didn't even pressure me to buy. They even recommended for me to bring my bike in and they'll lift it up so I can practice with clipless pedals first prior to deciding to purchase and/or taking them out on any trails. Great service. read more

Update - I shopped there a while ago and have been back for service - BikeSource is a Specialized and Raleigh dealer - I bought my Specialized bike from them a while ago. The top end Specialized Venge bike I have had for three years and when I had a problem with it - they stood behind the product and contacted Specialized for me for a particular problem. I was there for service a few times for this and other family bikes and the team was great in particular John, Mike and Bryan. I like BikeSource and will likely go there when shopping for a new bike or getting service. read more

I just purchased a new bike from this store and was very impressed. The staff took time to ask me questions about what I will do with my bike. They put me on a couple of bikes to try them out and adjusted my bike to fit me perfectly. They have the best selection of any store I have been to. read more

Very knowledgeable and helpful staff. Went in needing new tires to train on and they helped me find a good balance between flat protection and durability also at a great price. I also pickud up some winter bib tights, they didn't have my size but quickly got them in from one of their other stores. Thanks guys, I'll be back!! read more

BikeSource is a great bike shop located in Park Road Shopping Center. They have a huge selection of a variety of bicycles. They specialize in Specialized but they also carry a few other brands. They also have all the other accessories you may need to get on the road. The employees have always been friendly and helpful. They offer a try before you buy program, which is pretty cool. read more

Walked in interested in a bike after many many years of not riding. The idea was to get a hybrid/commuter bike, and their staff was very friendly and helpful. They have all types of bikes, from beginners to pros, but you never feel intimidated here. I bought a bike (which I love!) and they held it for pickup until a few days later when It made the most sense for me. Just overall a good experience and I got a great product out of it. read more

We struggled to find a TINY helmet for our baby so we could take him out in the bicycle trailer. Gave these folks a call and not only did they have his size, they had a lot of them. My conversation on the phone was very pleasant, and we were able to pick up the helmet the next time we were in town. Very nice experience. read more

They love to lie to you and please do not trust anything they tell you. This is the second time I have tried to use them. The first time was my roommate and I wanted to purchase a tire for a older bike. They told him no problem and it would be around a week or so. We called them and went over there. The parts person tried to find the tire and brought it to us. I was the wrong tire. We had to order it again. The second time I called about truing up my back rim. I explained this bike was my only transportation and I needed it. I ask about a good time to bring the wheel over. He said anytime and I ask how long would it take. He stated 15 mins and it would cost 15.00. I went over there the next day and was told to leave it and pick it up tomorrow. I told them I had called and was told different. I was pissed and told them I would never come back in there aging. One sales person made a lame excuse. No body seem to give a damn about me. So never trust them and be careful because they love to lie to you. read more

I've bought about 5 or 6 bikes with y'all since 2008, and that ought to speak for itself. I keep coming back to Bike Source because you sell bikes and products that I love (Specialized bikes are amazing), and your service after the sale is fantastic. Your employees are knowledgeable, friendly and helpful - it's like the hat trick of customer experience wins. You keep doing what you do, and I'll keep buying stuff from y'all. read more

I bought a couple of bikes at BikeSource back in late April and since then I've been back at least 5-6 times for maintenance, accessories, etc. I have had a pleasant experience each time I've been at BikeSource and at no time did I find the sales folks rude - for the most part, all the reps I have ever spoken with are helpful and quick to explain things. I usually don't wear a stopwatch, but I think any of the negative reviews I've seen from others regarding the sales reps not being fast enough are a bit extreme. If the shop is busy then obviously it will take longer to be helped... Not rocket science. I would recommend this place to a friend and to anyone who wants to get out there and hit the trails but needs to buy a few things first. Seems like everything I've bought from BikeSource has been fairly priced and has always worked as described when I needed it. read more

Bike Source was one of the sponsors at the Ramblin' Rose triathlon I recently completed in Huntersville. They had a booth set up to check bikes before the triathlon began. During the triathlon, I got a flat tire. Mark Axland came by on his bike, and fixed the flat. Because of Mark and Bike Source, I was able to finish the triathlon. A big thank you to both Mark and Bike Source for their time and sponsorship. read more

My daughter needs specific bike features to feel safe, confident, and comfortable: both a coaster and hand brake, firm training wheels (no wiggly), 2 bells, and a blue basket. Geoff at BikeSource fit her to the right bike for her (right size, right features, right position of the frame/handlebars), even changed out the basket color to blue and bell to the smiley. This is a big deal for my daughter because she has Down Syndrome and lower muscle tone. But she will learn to ride this wonderful purple star bike because she loves it and it is perfect for her. Thanks for making her day...and mine. read more

This is place is great!!! I bought my second mountain bike from here. From the second I enter the shop I was treated with respect. Donald helped me with my Rock Hopper; he took his time explaining the different components on the bike and different options. He was very patient and helpful. Never pushy to sell me a bike, he genuinely wanted to help me. I love the bike and feel good about my purchase. Thanks Donald. After a week I heard a weird noise from the brakes, the guys there were super friendly. They adjusted the brakes and fixed the problem. Every time I go there, they have excellent products and the customer service to match. I live in the UNCC area and gladly would drive down there any day of the week. The service is unbeatable and the merchandise is superb. The best bike shop in Charlotte! read more

I manage a regional race team and chose BikeSource as our Local Bike Shop for various reasons that I'd like to share with you and hope that you will certainly have just as good an experienced regardless of what bike you buy, service you need or merchandise purchased. John H and the team try hard to make each experience a positive one. If you don't feel that way, contact him directly. I chose BikeSource because of their service department, their selection, availability and brands, their ability to get special order product quickly, their centralized location and most importantly their sense of urgency. When we need it, we need it quickly and they understand we have a race or an event coming up that requires our equipment to be in tip top shape. read more

STAY AWAY FROM THIS BUSINESS!!!! Technician threaded my bottom bracket incorrectly. THERE IS NO SUCH THING AS A RIGHT HAND THREADED ENGLISH DRIVE SIDE FIXED CUP....yet this is how the technician threaded my bottom bracket. The manager Mike agreed that this should never have been done. When I asked to be compensated for the extra parts I now have to purchase to make my bike work....he offered an older HEADSET(not a bottom bracket) missing the freaking bearings and locknut!!! The extra parts needed to make my bike work comes to around $30.00. What a cheap-ass. Now I have a devalued frame, have to spend extra money to make it work....and the manager REFUSED repeatedly to compensate me. STAY AWAY!!!! I talked with others about my experience and a surprisingly good number of folks had their own bad stories to tell. STAY AWAY!!!!!! read more

Great bike shop! It's a big shop but still feels like a local, friendly, community place. Everyone is very helpful - if they don't have it in stock, they'll try to find it. If my husband can't fix it, the bike goes to Bikesource and the service techs always do a great job. I would recommend this shop to everyone! read more

When my husband and I went in there to look at the bikes, the guy that helped us was very nice and helped with explaining the differences in each of the bike models. However when they brought the bike up to my husband he told them that the brakes felt a little spongy and asked could they please check it out before we left, and guess what....they did nothing, told him that's how its supposed to be. We bought 2 Specialized bikes that day and spent $1500. not even 10 days later my husband has his bike back there for some work to be done. the front fork of the bike has a ton of "wiggle room" front to back and his crank is extremely loose. they told him there is nothing they can do he needs a new fork ($400) and had to pay to have the crank adjusted ($40.) being a business where you sell high end bikes you should stand behind your product. I called and priced out the fork they told him he needed and found it for over $100 less at another bike shop. I think these guys need to realize that you piss off people they wont come back. Its ok that he had to buy a new fork but they should have offered a big discount or had him pay their cost, 10 days and the fork is bad...no way. the bike has less than 5 miles on it. will not be going back every again. read more

Lame. Nothing in stock other than over priced bikes and spandex. Since they had nothing but bikes and spandex, I tried to order what I needed from them since I was there and at the time didn't mind giving them my business. But alas they were asses. Told me to go by one item somewhere else after telling me they could order it for me b/c it wasn't in their catalog and he didn't want to have to "look for it". The other item I asked what the difference between two different brands were and the sales associate pushed the catalog at me and said "it's right there, just read it." Boo to this store, epic fail. read more

I brought in my bike for repair here and had a wonderful experience. My bike was my mom's when she was my age and therefore is about 30 years old and the tires weren't holding air. I brought it in and the guy working in the shop took time to look over the bike carefully with me and talk to me about what he thought was wrong and he observed that I was well overdue for new tires and he went through my different options of tires and I felt like he actually wanted me to get the tires that would work best for my life - not the most expensive tires that I would never actually need. He also looked over the gears and brakes and let me know they might need a tune up in a little while, but he didn't try and convince me to take care of that just yet either. Told me to ride it for awhile and see how it felt before committing to getting that repair done because it would be on the expensive side. They had my bike repaired in about an hour and every person that I talked to was super helpful! I will definitely continue to come to them to take care of my bike! read more

After several visits, I can say that I was never offered help on either occasion. Employees seem to think that just because they are in an expensive part of town that being apathetic towards their customers is a way to seem desirable. I suggest for BikeSource to treat customers how they would want to be treated if they want more money coming through the door. Just saying "hi, can i help you with anything" can go along way. Especially in customer service. Saying that, I will not be spending nor my time in this establishment. read more

Great selection and service. I have purchased two bikes here and several accessories have been very happy with everything. Just yesterday I purchased a bike and bike rack and was there at closing time (which I felt horrible about) but they still took the time to assemble the rack and install it on my Jeep for me. They stayed after hours, without a complaint just ensure that my bike was in tune and safely secured to my vehicle before I left. Awesome store! read more

Terrible service and attention to detail. I took my bike in to have it tuned up. I wanted to make sure the front derailer was properly aligned so it wouldn't derail while I was pushing hard (and NOT shifting). I was told that I need a new set of rings since the old ones were worn and likely to cause the chain to derail. This may be an issue if you have problems while shifting... but not once you're in a gear... but I went along and over paid for the part and extra installation fee. When I got my bike back two days later, the new ring was on but the derailer wasn't touched... at all. It was still set up for the old set of rings. Not even close. The chain was "on", but one crank at it fell off. They didn't even give the crank a single turn after installing ( $25) and "tuning up" ($80) mike bike. The manager saw this (I was outside) and came over and apologized and said he would take care of it - I could pick it up the next day. Well I came back and the manager saw me and got my bike. It did in fact look like it had been adjusted to fit the new ring (end stops were in the right place, etc), but a quick test ride in the parking lot revealed that the rear derailer was out of alignment. Again not a very good tune up. So I came back the next day. This time the manager worked hard to not even make eye contact with me when I came in. It wasn't until I complained loudly at check out that I would not be paying for the "extra work" they had to do to finish the job they never started ( I already paid for the parts, labor, and tune up) that the manager finally came over and apologized again. Absolutely terrible experience on a cheap-ish $700 Marin I would hate to see what they would do with a nicer bike. read more

This bike shop has a lot to offer when it comes to bikes. The shop is awesome as well. The one thing I noticed immediately though was the price gouging. I will not be paying $350 to get fit on a bike. Yes thats right, thats the going rate at this shop. read more

I had a fantastic experience with Bike Source. I needed a hand brake added to my baby jogger jogging stroller. It wasn't an easy request, given the stroller model was discontinued and the parts were hard to find. These guys worked with me ahead of time to research the parts necessary to get the job done, and even got on the phone with the manufacturer with me. I dropped the stroller off around lunchtime, expecting it to take a week or so, and they called me within hours. I got great, personal service on a tough request. Plus, every time I'm in the store, all of the employees are super friendly. Two thumbs up! read more