Terrible customer service. Manager has a bad attitude. Came in to pick up a new iPhone with my…read morenephew that the previous store didn't have, it was already paid for. Two employees, 1 patron being helped. That left one employee that was doing nothing that could have helped us. My husband said something about it that he was just picking up a phone and it was already paid for, she said you can't talk to me like that in my store. Ignorant staff, will definitely be calling Verizon.

Needed to reset our account pin #. Verizon Customer service said go to the corporate Verizon store…read morein Lady Lake with a photo ID and they can do it. . . Saw Hudson at the store he said he could not do it and gave us a customer service number to call. Got home call the number and they said it has to be done in person with a photo ID. . . .call the customer service number again and a different person confirmed that is what has to be done. . . .also the second customer service person confirmed the the Lady Lake store is noted for not being very helpful. For sure don't see Hudson.

I thought they were very reliable and helpful. Appeared to be very knowledgeable regarding phones…read moreand electronics.

Worst service in all our years of having cell phones. They dropped water on my husband's phone and…read morerefused to admit it. My husband ended up having to buy a new phone. Only go here if you expect bad service. They are not experienced in fixing phones, they only make it worse than it was.

Had to drive all the way to this corporate store because I was getting nowhere with ATT customer…read moreservice. I was told that I would have to call on Monday to speak to a manager to get my concern escalated to the office of the President. Wrong approach. They should have taken my information and had the manager return my call not put that on me. Horrible customer service. When I called I was told the manager doesn't come in until after 10:30. Gee must be nice. I left my phone number and asked for a call back asap. I'm still waiting. Just like I'm still waiting for the supervisor on night shift to call me and help activate my line which I was assured repeatedly would happen last Tuesday night by another supervisor. I'm still waiting on that call. This is not a company that values their customers and if you scratch off the superficial surface this store rises to the same poor customer service I receive from their corporate stores. ATT does not value their customers at all. Not one bit. The store is also not an authorized dealer versus a franchise like one glaringly positive reviewer claims. This is a corporate store, not an authorized dealer. Authorized dealers are the franchise stores. I am in the process of filing a complaint against ATT with the FCC and the BBB.

About two weeks ago I lost access to my Bellsouth email account. This account was assigned to me…read moreabout 30 years ago by AT&T. At the time AT&T did not offer cell service, instead they only offered landline service to homes and businesses. Since then I have stopped using a landline and only have cell service. I have always carried my Bellsouth email from cell provider to provider. And then, for no reason I couldn't get into my email account. Imagine losing access to years of emails sent by people who I love, family and friends who have died, legal letters, warranty information, etc. I called everyone I could think of. No one could help me. I spent 45 minutes on the phone talking to an AT&T rep, a rep from Yahoo, T-Mobile, and my current WiFi provider Comcast. I even went to the Comcast store in Lady Lake. It was there I spoke to a young man who said he once worked for AT&T and perhaps I could get help at an At&T store. I went to the Lady Lake store and was greeted by Mr. D'Alessandro. First thing he asked was do I want to switch to AT&T. I explained I just signed a two year contract with Comcast which included cell service. Now I'm thinking to myself, there won't be any help from this guy, I'm not going to be a sale. But to my surprise and admiration he spent close to an hour with me, trying all kinds of things, until he managed to unlock my Bellsouth email. Not once did he seem put out or annoyed. Nope, he just kept on trying until he fixed my account. For no other reason than he could. I offered him money or lunch, and he refused, commenting that he was glad to help. No reward expected or implied. Look, I see all the complaining. But in my opinion this is an excellent store. When my contract with Comcast/xfinity is over, I'll be calling this office. Xfinity has been a nightmare and if I didn't have a commitment I'd be gone.

I used to have great service and outstanding internet from this company. I dumped them in 2020 and…read morewent to Verizon. The just put some charge on my credit report from 2020 saying I owed them money after 5+ years. How do you fight this kind of dishonesty? Stay away from this company!

I have used T-Mobile for years now my cell service is always good and unlimited, the home internet…read moreworks great weather for streaming or For online browsing . I would definitely recommend them

Very clean and big store. Easy to find help. Selection was very good. Didn't seem like much was out…read moreof stock. However with so many price increases value is not something you can find anywhere right now.

I could not walk ten feet without yet another employee pouncing on me, they must be on commission…read more It was an unpleasant shopping experience, being constantly bothered, even when trying to avoid eye contact.

I must admit that I rarely ever write reviews unless it was a really bad experience but I'm trying…read moreto give credit whenever credit is due. From the moment their soft-spoken admin answered the phone to the moment their technician left my house with a great TV picture, I couldn't be happier. At first I was hesitant to deal with a small company and not through Directv directly but I'm so glad I did. I have heard horror stories from a neighbor about not dealing with someone local that you build relationship with. SelectChoiceTV staff bend backwards for me to get me the best offer and to fit me in their schedule. I'll definitely refer other people to them; they so deserve it!

Well, time to finally say goodbye to my iPhone 8 and switch mobile carriers. Xfinity was offering a…read moregreat deal so off we went. We were so happy with our representative, Angel. He was amazing. He was assisting us and a firmer customer came alongside and had some kind of issue so he handled both of us with grace, patience, and skill. She finally moved along so we got his full skillset. He explained everything and did the phone transfer beginning set up. We left with clear understanding of billing. Great employee!

They are very slow. I called them last night and they tried to tell us they wouldn't come out until…read more10 days and when I finally got away from the ai talker thing the actual person told us we wouldn't get our internet until the next day which they have not came yet

Consumer Cellular for the win! We visited the Lake Sumter store last week to explore leaving…read moreVerizon. I couldn't believe they could reduce my bill from $200 a month to $60 for two lines with an unlimited package. They did! Also, there is no difference in service that we have noticed, in fact, our coverage is actually better. Swapping the phones over was easy and the gentleman who took care of us had us quickly on their network. I cant think of a single negative to share!

The Service people all seemed angry and very reluctant to help, as they just stood around (very…read moreeerie). They were hard to understand and a bit intimidating. I am shocked CC would even hire these people. They would not show me a model Galaxy S16. They said it was in a box in the back and they would not bring it out to show me. instead they showed me a video. The video said the phone was $169.00 but the salespeople said no that it was. $219.00. As a current customer of CC, I am most disappointed!

I only had them for 6 weeks, but they keep adding more charges! I cancelled them 2 months ago, I…read morefeel they are not finished charging me for something. I definitely Do not recommend them

Ridiculous.... My…read morebrother and Sister-in-Law have been trying to get their accounts back in order after Xfinity allowed fraudsters to hi-jack their eSIM. However, they continue to get the run-around and no help from the Manager Derrick, who just walks around the store with his hands in his pockets... They just want help in resolving this issues ...and have been getting no help for the last month... Be very careful with your choice of cellular carriers...!