Had to drive all the way to this corporate store because I was getting nowhere with ATT customer service. I was told that I would have to call on Monday to speak to a manager to get my concern escalated to the office of the President. Wrong approach. They should have taken my information and had the manager return my call not put that on me. Horrible customer service. When I called I was told the manager doesn't come in until after 10:30. Gee must be nice. I left my phone number and asked for a call back asap. I'm still waiting. Just like I'm still waiting for the supervisor on night shift to call me and help activate my line which I was assured repeatedly would happen last Tuesday night by another supervisor. I'm still waiting on that call. This is not a company that values their customers and if you scratch off the superficial surface this store rises to the same poor customer service I receive from their corporate stores. ATT does not value their customers at all. Not one bit. The store is also not an authorized dealer versus a franchise like one glaringly positive reviewer claims. This is a corporate store, not an authorized dealer. Authorized dealers are the franchise stores. I am in the process of filing a complaint against ATT with the FCC and the BBB. read more

About two weeks ago I lost access to my Bellsouth email account. This account was assigned to me about 30 years ago by AT&T. At the time AT&T did not offer cell service, instead they only offered landline service to homes and businesses. Since then I have stopped using a landline and only have cell service. I have always carried my Bellsouth email from cell provider to provider. And then, for no reason I couldn't get into my email account. Imagine losing access to years of emails sent by people who I love, family and friends who have died, legal letters, warranty information, etc. I called everyone I could think of. No one could help me. I spent 45 minutes on the phone talking to an AT&T rep, a rep from Yahoo, T-Mobile, and my current WiFi provider Comcast. I even went to the Comcast store in Lady Lake. It was there I spoke to a young man who said he once worked for AT&T and perhaps I could get help at an At&T store. I went to the Lady Lake store and was greeted by Mr. D'Alessandro. First thing he asked was do I want to switch to AT&T. I explained I just signed a two year contract with Comcast which included cell service. Now I'm thinking to myself, there won't be any help from this guy, I'm not going to be a sale. But to my surprise and admiration he spent close to an hour with me, trying all kinds of things, until he managed to unlock my Bellsouth email. Not once did he seem put out or annoyed. Nope, he just kept on trying until he fixed my account. For no other reason than he could. I offered him money or lunch, and he refused, commenting that he was glad to help. No reward expected or implied. Look, I see all the complaining. But in my opinion this is an excellent store. When my contract with Comcast/xfinity is over, I'll be calling this office. Xfinity has been a nightmare and if I didn't have a commitment I'd be gone. read more

They have a 14day return day return policy no matter what! Both the salesperson and manager were condescending and attempted to convince me that all electronics stores had this policy about and out lie. Just stay away. I've always gone to ale stores - it's worth the trip. read more

I have used this service for 10 years, I pay $120 per month, but when I need help, I see 5 employees here, two are busy, the others sit around doing nothing but have no attitude towards customers, I waited for a long time but they still do not welcome customers, I have to leave, I am thinking of changing to another company read more

THIS Store is an Authorized Dealer, versus a franchise. Had a really good experience with setting up a new iPhone Pro Max. It took 3.5 hrs to go through all the details and get the proper discounts & so on, but everything worked smoothly, the staff acted properly and not-condescending or impatient and there was a good vibe in the air. Glad I chose this store to make the purchase & set up new service. read more

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I went to at&t where I bought my apple phones. I had an issues because I lost my discount from AT&T. IT tool be 3 days to get this fixed. Sadly I also visited this lake lake at&t store for help. They said they could save me money. I started with a $166. They suggested I change service to save and I would save $ 70 per month. As it turned out my cost went from $166 a month to $255 a month. There is only one person there with any brain cells left when I visited and that person and that person was me! Run away from this store and those there. read more

Always had good service from this location. The staff has always been very helpful. They aim to please.

Masks aren't required in lake county, Florida. Employee wanted to argue the point. Told him I'd just take my business elsewhere if they try to enforce a voluntary mask mandate. Was told "that's fine" and left the store. Employee was terrible. Will go to a different store that actually appreciates peoples rights. read more

AT&T Store - Mobile Phones Near Me - Lady Lake, Florida

Very poorly managed store. Several people waiting on service and no one took names in the order of arrival. I suggested that someone should be keeping a list and was told they were busy and just wait. So an argument started over which customer came in first. I left and went to Best Buy. read more

This morning my mother, daughter and I stopped into the AT& T Store in the Villages, FL. Our technician was, Kevin. He was kind and patient with my mother. He convinced her to upgrade, which is what she needed to do. He spent time explaining how to use her new phone and convinced her to buy a cover and protective case, as well. I highly recommend this store to anyone. read more

Employee sitting in the back room drinking coffee while people are waiting not good. Guy takes some names at sign in and disappears not waiting on customers. Been here about 20 minutes and people are still in the back office talking and playing with their phones. Someone brought in orange juice and food for the employees who were sitting in the back office I assume. I've never been ignored like this at an AT&T office! read more

Great experience here. Had to wait for a few minutes, but that's been my experience at whatever phone store I've visited. Went in to take advantage of their Military promotion and met with Diane. She walked me through the procedure and described what was involved and I signed up and got new service and a free new Samsung. Diane was very patient in explaining everything as I'm very tech challenged. She even called Directv on my behalf because they balked at giving me the $15 monthly military discount they advertised. After using an Iphone for many years, I just couldn't adjust myself to the Samsung android, so I returned to the store to exchange it. Diane was off that day, but Tarence and James picked up right where Diane left off and I was quickly out the door with a new Iphone. Very nice experience and I was very pleased with how friendly these folks are. Tom D read more

After my previous evening of talking, being on-hold, and being disconnected to/from 4 different AT&T phone reps (of whom none could solve my new apple watch problem)--I am so happy to report my in-store experience was wonderful. My service/sales consultant was Jake Murphy. Jake is very product/service knowledgeable with great communication skills. I am a happy customer. Thank you Jake @ AT&T/Lady Lake, FL read more

Unbelievably mismanaged store. Customers were still being "helped" one hour after we arrived. We left in disgust.

went there to get new service because one of my phones was being phased out. was told that i would get a free phone and only pay for the minutes i use and the other phone would be unlimited service. i said ok. shortly after i agreed to that plan they canceled the phone number on the phased out phone and said they had a new phone that would be $79.00 and $100.00 dollars deposit for minutes. i said what happened to the free phone, well i was told they cant do that and they cant reinstate the phone they disabled. talk about bait and switch . after an hour and them realizing i wasnt falling for their bs, they got the phone to work. got home and there was a message from at&t saying my new bill will be $203.00. what ? got it straightened out by calling the 800 number. dont shop at this store, you will be sorry. read more

I have always had exceptional service at this store. It is my go to place for any wireless questions or needs. They are busy at times but I have never had to wait too long for an associate. I especially like that they take their time to help you and don't rush through things. I wouldn't go anywhere else. ATT has been my provider for decades now and I don't plan on switching! read more

Wow........what a bunch of liars....said it was bogo and lied, 4000 + for 2 iPad 8+ and only one gb .....of data.......not bogo....they think old people are senile...go to Verizon.. read more

WORSE customer EVER! Went in and they were quite busy. No problem. Left and returned later to find that there were just a few customers being waited on and "thought" we'd be next. Asked if there was a system like numbers or sign ins since no one greeted us. Was told "nope. It's just the way it is here" and the guy walked away. People began coming in and roaming around. Some stopping the salespeople to ask if there was anyone to help them. They were told to just wait around and someone will get to them. Eventually a man came out with his tablet and proceeded to take down names (in random order while we were left standing to wait til the end). At that point we left and will be spreading the word........ read more

Beware this store is NO LONGER A CORPORATE STORE, NEITHER IS THE ONE IN LK SUMTER LANDING. I'm not sure which one is worse so I suggest NOBODY go to anything but an Authorized Corporate Store for any assistance with the miserable AT&T, it's customer service, billing deceits and unconscionable lies and schemes. I haven't had AT&T for 3 months yesterday I keep getting monthly bills, they claim I owe 3 back months when I do not owe them one red cent. Awful company all around, not to mention there is little to no service in some parts of The Villages's, Florida. Go with Verizon's Pre-paid service I have more data than I will ever use and unlimited calls and texts. Cost $35.00 a month, no contract and EXCELLENT SIGNAL. 5 bars on my iPhone now. The only corporate store in the area is the one in Lady Lake across from the police station no lines no waiting. They do it right the FIRST TIME. Forewarned is Forearmed! read more

The Lady Lake AT&T store employees should be embarrassed with the customer service they provide. First of all, my husband and I waited for 3 hours to see a customer service agent. There were 3 people working and 9 waiting in line. The 3 customer service agents took an amazingly long time (I witnessed 2.5 hours with one gentleman), and never tried to move along to serve more customers. I understand the Apple "experience", capturing the "moment", etc., but come on...when you have customers waiting 3 plus hours, don't lollygag around with the current customer. Meet their needs and move on. Besides, who really needs to know the history of direct TV. One woman came in and asked if she could get a $25 refund for a charger for which she had been overcharged. She was told she had to wait, and after 45 minutes, the agent told her that the manager was at lunch (at 6:15 PM?), and that he didn't have the ability to refund her $25. She left extremely upset. Question: why can't anyone who is a customer service agent provide a refund? According to this gentleman, only the manager could do it. Morale: if you have anything to return, call the store first to ensure that the manager is working. MAKE an APPOINTMENT....otherwise, plan on spending hours waiting to see someone. I just moved to this area from Atlanta, and I'll be darned if I ever step foot in this store again. I'll drive to Ocala, Leesburg, even Atlanta if I have to, to avoid this place. This store is toxic. I witnessed so much frustration from so many customers -- not good for one's health. Suggestion: wipe the slate clean, get rid of the staff who don't understand how business works, hire a new manager (ultimately it starts at the top), and start over. Best of luck to anyone who frequents this store. read more

Terrible service. Denise was rude and dismissive. Called ahead to the store down the road & they were more than happy to sell an $800 phone. It's not the customer's fault your in store service practices are terrible. read more

Went to this corporate to correct a concern with my account, Assistant Store Manager Larry Hall) never tried to resolve my concern, in fact I was in the store for more than an hour and he never even came over to assist. Just stayed behind counter on his phone. They were not busy. Useless store, they set up my phone to start with and after nine months the worst I've ever tried to do business with. Problem unresolved will cancel service with this company read more