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    Verizon

    3.0 (5 reviews)
    ModerateMobile Phones
    Open 9:00 am - 5:00 pm
    Updated 3 months ago

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    Ask the Community - Verizon

    Spectrum - spectrum

    Spectrum

    (25 reviews)

    We have seen so many bad reviews for this store we weren't sure what to expect when we went there…read moreto return some equipment. Turns out our experience there was excellent! We were immediately greeted by a very nice young woman, Mylka, and taken to a counter to be helped. An equally nice woman named Heather assisted us with the return. From start to finish we were treated with friendliness and respect. Thank you for a very positive experience.

    On Dec 16th at the Spectrum store in Inverness, Fl, my mother -- who is nearly 70 years old -- was…read morespoken to in a condescending and dismissive manner by an employee named James. She was calm, respectful, and simply asking for help. The response she received was rude, patronizing, and entirely inappropriate. What makes this especially concerning is that this is not an isolated incident. Public reviews going back over a year describe the same behavior by the same employee -- repeated one-star complaints citing disrespect and poor treatment of customers. At this point, this is not a customer service lapse. It is a documented pattern that Spectrum has allowed to continue. When a company fails to intervene after repeated complaints -- particularly when older customers are involved -- accountability shifts from the employee to leadership. I am requesting formal acknowledgment, escalation to regional management, and confirmation that corrective action is being taken. This review will remain updated pending Spectrum's response.

    Verizon - mobilephones - Updated May 2026

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