We have seen so many bad reviews for this store we weren't sure what to expect when we went there to return some equipment. Turns out our experience there was excellent! [[HIGHLIGHT]]We were immediately greeted by a very nice young woman, Mylka, and taken to a counter to be helped.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]An equally nice woman named Heather assisted us with the return.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]From start to finish we were treated with friendliness and respect.[[ENDHIGHLIGHT]] Thank you for a very positive experience. read more

Horrible company! Internet out frequently! [[HIGHLIGHT]]Went to store to return some equipment and had to wait almost an hour. Numerous people returning equipment![[ENDHIGHLIGHT]] [[HIGHLIGHT]]They have a way to pay without waiting and employees just standing around[[ENDHIGHLIGHT]]. If you think their internet is bad wait until you visit this store!!!I wish I could leave negative stars. read more

On Dec 16th at the Spectrum store in Inverness, Fl, my mother -- who is nearly 70 years old -- was spoken to in a condescending and dismissive manner by an employee named James. She was calm, respectful, and simply asking for help. The response she received was rude, patronizing, and entirely inappropriate. What makes this especially concerning is that this is not an isolated incident. Public reviews going back over a year describe the same behavior by the same employee -- repeated one-star complaints citing disrespect and poor treatment of customers. At this point, this is not a customer service lapse. It is a documented pattern that Spectrum has allowed to continue. When a company fails to intervene after repeated complaints -- particularly when older customers are involved -- accountability shifts from the employee to leadership. I am requesting formal acknowledgment, escalation to regional management, and confirmation that corrective action is being taken. This review will remain updated pending Spectrum's response. read more

[[HIGHLIGHT]]This is the worst office in the whole company[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]THE EMPLOYEES are rude and obnoxious[[ENDHIGHLIGHT]]. They sold ma a mobile phone with no Sims card .Which is a electronic brick and refuse to help mevwith it theuly have been charging me a regular maintenance fee and refuse to take it back. [[HIGHLIGHT]]Talking to their home office is no help either[[ENDHIGHLIGHT]] . I strongly recommend you don't do any business with Spectrum. read more

I CAN NOT WAIT TO SPEAK TO THE TOP MANAGER TODAY!! I'm actually so excited that i didn't even need my alarm clock this morning . [[HIGHLIGHT]]Yesterday i set up an account for internet and mobile over the phone with a nice lady and and everything went smooth as could be. She's not the issue[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]I did make sure to ask her if i go to a spectrum location today I'll be able to get a phone as well although my internet isn't installed yet, she said , yes absolutely.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]BUDDDDDY , I drove 50 min to the Inverness super excited to grab my s26 ultra and got to the store 30 MINUTES PRIOR TO THEM CLOSING.[[ENDHIGHLIGHT]] The rude, mentally challenged guy that everyone keeps mentioning on here with a soulless face, with no empathy , and no apologies in his tonality said nope we can't get you A NEW LINE SET UP BECAUSE WE ARE ABOUT TO CLose. I remained calm like I usually am( it takes a lot for me to get upset with anyone) I continued to tell him the importance of me getting a phone today, and that the lady on the phone said that I for sure could get it set up today since I stated my account and you guys def are not closed . I'm looking at the website and we still have plenty of time for you to make a sale. This guy was trying to act so "tough" in front of the girl that was just standing there listening to everything and continued to say I'm not selling you a phone and I'm Not staying past closing time. I again sad buddy yall aren't closed, and all this talking your doing I could have been half way done with the whole transaction right now, plus your in sales and you get commission for opening a new line , don't you want that ? Again staying calm. James or Joey or whatever the heck his name is then THREATENED TO CALL THE COPS on me for trying to buy the most expensive phone they have at that store . [[HIGHLIGHT]]I said I wish you would, actually call your boss let's see what he says about this . Or I can call the cops for you because you guys are open and I'm here to open an account and you're a business and can't refuse a customer cause your lazy.. I then asked him multiple times to call his boss and he refused so I said so it's either gonna be you call your boss or you call the cops[[ENDHIGHLIGHT]]. asked him to call the cops and he just had this look at this look of disbelief as if I was going back down? He even stepped towards me as if he was going to try and scare me or something. I'm 6"2 250 , trust me that would have been a mistake . I called him a horrible person and told Him he doesn't care about purple and they sometimes in like at a sales job , you have to stay a little longer the you want to. (I've been in car sales at Deluca Toyota for 7 years and we would stay past midnight sometimes although we closed at 8" I didn't kind though cause it's about the customer experience And repeat business and representing your company the right way. So we went back-and-forth he just had his arms crossed to sucking his teeth and trying to show out in front of this chick, and the chick definitely was on my side, but she wouldn't open her mouth so anyways finally I'm there long enough for the store to actually be closed. That's when he then mentioned oh I can't even use my system anymore. The store is now closed and then said here. I'll call the cops now.. I literally laughed out loud and I said I can't wait to see you tomorrow. I will be back here and I will be getting a phone and trust me. I can't wait to see you buddy. anybody that wants a good laugh at the situation that's about to go down. Please come through at the Inverness spectrum at around noon when they open.. if they don't fire this guy in front of me, I will cancel my brand new service right after I get that phone. I'll get the phone. Make sure he gets fired. If he doesn't I'm keeping the phone and I'm dipping. SO FREAKING EXCITED . This guy has to go. read more

[[HIGHLIGHT]]I was advised by spectrum corporate to go to the closest spectrum store.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Went to spectrum in Inverness and explained what their corporate office advised me.[[ENDHIGHLIGHT]] Went got told well nothing we can do for you because we have no stock and we can't order product to ship to you. [[HIGHLIGHT]]Completely different story from corporate![[ENDHIGHLIGHT]] Came home and reported the store as they told us to drive to Orlando for better service. The Dehn Family 631-764-2734 352-425-4823 read more

We are new to Spectrum Cellular. Husband was having an issue with apps loading since starting with them. [[HIGHLIGHT]]Went to the store and three employees were sitting around chatting, one asks what we need.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]My husband explains and the guys says, "well it's working now so we can't help you". Seriously?! There were no suggestions, just a crappy attitude and zero help.[[ENDHIGHLIGHT]] Needless to say, he is going back to our old carrier and I will pay my phone off early so I can leave too. My husband rarely gets agitated and also doesn't use his phone much, but he was very agitated by the rudeness and attitude of the employee who couldn't be bothered to look into the issue for even 5 minutes. [[HIGHLIGHT]]We were in the store for about 1 minute and walked out because he or the other two sitting around wouldn't assist.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Good luck if you have an issue because they couldn't care less about helping you.[[ENDHIGHLIGHT]] read more

I wish I had read reviews before switching over for the cheaper. They promised everything on my phone would switch over to the new phone. It seemed like a good deal. But my information didn't all transfer and they took my old phone and sent it out. [[HIGHLIGHT]]I don't have my passwords and wasn't aware I'd need them as I didn't ever use them with my old phone[[ENDHIGHLIGHT]]. The internet isn't working. [[HIGHLIGHT]]I went back in and they were dismissive.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Trying to get help.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]This location is not customer friendly.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]James waited on me and has the personality of a fence post.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Told me I should have returned their equipment to a UPS store instead.[[ENDHIGHLIGHT]] I've had Spectrum for over 4 years and have no problem with the internet and TV service. I just moved & they don't serve my new address so I cancelled. [[HIGHLIGHT]]The customer service lady on the phone was very helpful when I cancelled and gave me the Inverness store address to return the equipment.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I wish I had gone to UPS instead.[[ENDHIGHLIGHT]] read more

LACK OF SERVICE I'm PAYING FOR and it's NOT CHEAP! We only have internet, and landline which is $125 as canceled cable being the bill was OVER $200! If you go to stream they CHARGE SAME PRICE if you were to go through them so it's a NO WIN! Maybe people should boycott these cable companies and go back to antennas We seemed to get by without cable companies before! read more

I just got Spectrum and do far I'm happy, needed some help and used the store, people there are not paying attention, more concerned about there Owen affairs. The people on the phone are nice read more

[[HIGHLIGHT]]Rudest people I have had to deal with.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Wanted to purchase a phone a week ago. Was told I could get a better deal online[[ENDHIGHLIGHT]]. To order online and come back and they will help set it up. [[HIGHLIGHT]]Purchased two phones online, received them yesterday. Went to store today and was told they don't do that[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]So, they don't sell phone or help with phones. What do they do there?[[ENDHIGHLIGHT]]?????? read more

Veronica (that's never their name) Worst service in the world. Please don't ever consider using this company. I'm not even sure she was sure who she was working for? She just told my husband to find someone to take over his "final bill" WTH? We pay our bills. There was never a discussion about the BILL. Neither of us are dying. We are moving... but that DS decided we should be penalized for moving to an area they don't service. I AM SO VERY GLAD THEY ARE NOT IN THE NEW LOCATION. End of this mess. Spectrum is the bottom of the scum pond. read more

[[HIGHLIGHT]]Made an appointment had people walkin in front of me with no appointment.[[ENDHIGHLIGHT]] Then iPhone 16 was released today and I overheard the manager tell another coworker that they had them but yet they would not sell me one. [[HIGHLIGHT]]Every other store in the country has them available but spectrum go figure worst customer service and company ever.[[ENDHIGHLIGHT]] read more

I rarely write a review, unless absolutely necessary... By all means - DO NOT - switch to Spectrum mobile or Spectrum at all. If your previous provider is uncooperative, delays getting you final documentation, and withdraws funds from your bank account so you can't pay...Spectrum will deny your Mobile Transfer Reimbursement. [[HIGHLIGHT]]After speaking with the store staff, customer service (Wanda & Kayla) and team lead (Patricia) on the phone, there are NO EXCEPTIONS.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Not once was I told that if there were any delays or complications that I would not receive my reimbursement - I reached out to Spectrum multiple times before the deadline too.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Even if you have been a Spectrum client for almost 20 years - no ifs, ands, or buts about it.[[ENDHIGHLIGHT]] Wait until you have paid off your current service or, better yet, choose another company. read more

[[HIGHLIGHT]]Walked in the store and was rudely treated from the moment I entered.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Was there to purchase a brand new ZFold6 and was treated badly.[[ENDHIGHLIGHT]] Told they had none in stock and would be lucky if one came on the next shipment in the next four days. After asking for them to order me one they would not. [[HIGHLIGHT]]And acted as if I was an inconvenience, instead they told me to call and order one myself.[[ENDHIGHLIGHT]] This all happened while 3 employees were standing around doing nothing, and did not have issue with the way I was treated. So.... I went to best buy bout one outright and will never enter that store again. read more

My service went out for my phone, cable and internet. I called Spectrum and reported this at 6 AM and was told everything should be restored by 8 AM. I called Spectrum back at 9:50 as my service still had not been restored. I was told that there was a outage but everything is working. When the customer service representative checked he found out that my service along with 2 neighbors was still out and hadn't been reported. I repeated that I called Spectrum and reported it at 6 AM. I was told that they could not get to work on my service until between 4&5 PM. read more

If I could leave a zero I would.. absolutely the WORST company to deal with..Outages for hours , poor service.. but I'm sure they will collect their money if need be... read more

Walked into this store with FOUR people working . NOT ONE ACKNOWLEDGES ME EVEN THOUGH THEY ALLLLLL LOOKED UP AND SAW ME!!!!! Fn RUDE!!!!! I love this area because the people are generally friendly!!! Then a guy goes to another machine and says "i can help you" although reluctantly . I got a replacement modem thankfully but whoever is managing this store should get a kick in the arse for the fact these people are so rude!! No company should have this many reviews the same!! read more

I have never had such bad mobile service. The rates are bait...run away! Stay with whatever provider you are with. I guarantee it's better than Spectrum Mobile. read more

[[HIGHLIGHT]]I drove 30 miles to get info on the recording cable box. Nothing available.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Didn't know what a tuning adapter was.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Wasted trip. No service mentality. Bad experience.[[ENDHIGHLIGHT]] read more

very bad service! i signed up for a year bundle,house phone,internet,cable. then i turned in old cable boxes that were used and out of date when they installed the service to save the rental fee, so one month later they raised my bill, there excuse always is the taxes went up. when in all reality when you try to save they take. they have said i could not get the mobile deal unless i increased internet speed, but i recieved an e mail saying i can, be careful folks this company is highway robbery if your not paying attention! i do not recommend them, unfortunatley they have monopilized the market like att and ma bell back in the day the same crap is going on! read more

Spectrum - spectrum - Internet Service Providers Near Me - Inverness, Florida

Charter Communications took over Bright House in my rural area. Bright House was a wonderful company. In a matter of months Spectrum (Charter) completely ruined a once great company. They are the worst. Do not do business with them. read more

Read this before you sign up. After 2yrs your bill will double. They won't help you. They said that was the credit I got that ran out. And with my phone they just took my payment without me giving authorization. Time to cut the Cord. read more

Very spotty service. Spend a lot of time on the phone with customer service and went into the spectrum store in Inverness. Very rude ass. Customer service person would recommend using just about anyone else besides spectrum for Internet. read more

Probably one of the worst spectrum stores I've ever been to. You go in and ask about why your account is locked or anything to do with new service and they talk down to you like you're stupid. I've been in the store twice and both times they talk down to you like you're a waste of their time. I had a simple question about why Spectrum told me I had to come to the store to reset my security code and the guy kept saying I had to call spectrum and that they don't deal with resetting security codes. Eventually, he told me my security code, which I wanted from the beginning, but was very disrespectful and rude. If I can keep one person from switching to Spectrum then my post is complete. read more

one of the worst place to get a phone service the customer service is bad too and the phone service is even worst I won't recommend any body to this place at all. read more