Emmanuel very helpful, informative m, patient, knowledgeable and do friendly. He worked with my…read morefriend and I for two days to get what she needed. The manager was also very friendly and helpful. Great experience.

The worst stay away, they sent a guy, he was clueless, he got to.me @ 5 pm he was outside walking…read moreback and fourth in the dark with a flash lite till 7 30 pm and then he just left saying g he couldn't find the box outside or connections, what a joke, I heard this service is slow as he'll anyway, Stay far away from T- Mobile!!!!! There incompetent!! Ocala Florida resident!

My daughter needed a new phone so Pablo & Bradin helped us the customer service was amazing. Moving…read moreforward to today we went in and picked up the new phone. We had Martin helped us and he was 100% amazing. We spent about two hours In This AT&T due to transfer the old phone to new phone. Brandin came out and recognized us. Which was amazing, we got some things which had deals 100% amazing. Bradin & Martin took care of us and their customer service was top notch. I highly recommend this AT&T for any kind of needs for your phones. Thank you Pablo, Martin, Bradin for amazing customer support!

We had a major problem on the phone with another Indian call…read morecenter representative switching our service to att. But Freddy Lopez Jr. was amazing. He took care of our issue completely. He spent a lot of time with us solving all of our issues and explaining everything to us in great detail. I appreciate what he did for us. We're new to the area and were very stressed out when we walked into the store but walked out happy. Thank you from Frank and Jodie

I went on 2 occasions to try and get the plan offered here:…read morehttps://www.att.com/prepaid/double-data-offer.html On the first occasion a big guy with a beard told me "no hot spot on that plan" so I left. I pulled up the promotion and right in the promotion language at the bottom it says "Data: Plan includes 8GB of high-speed data. Includes data usage within & between the U.S., Mexico & Canada. After high-speed data allowance is used, speeds are reduced to a max of 128Kbps for rest of 30-day term. Mobile Hotspot use included. " So I went back and also had an unrelated question about porting from Cricket. Again I was told no hotspot by Ciera and also told that since Cricket is a part of AT&T they can't port my number. Huh? That's when it should be easiest! The bottom line here is that she took offense to being called out on not knowing the promotion details and tried to insinuate that I was some kind of troublemaker. Truly awful service and continual lying about the promotions. I'd rather stay at Cricket and pay $25 more a month than deal with these problems. I believe AT&T itself is also responsible since I couldn't get any decent answers from them. I tried to complain but that only resulted in an upsell attempt and when that failed I was supposedly transferred to "the prepaid side" but it was just an activation line that offered no human interaction. The whole operation is just really piss poor and out looking to rip people off. My friend downstate got his plan and his hotspot set up by the reseller there on the second visit in 20 minutes, but his first visit was similar to mine. He had to point the language out to the rep but lucky for him his rep wasn't brain dead, admitted the mistake and then treated him like a customer and not an annoyance. I never had so much trouble trying to put money in a businesses' bank account. I guess Slayton thinks customers are optional.

Had an appt for noon & was seen asap (a couple of walking took longer than anticipated)…read more Apologized for the wait (really? For like 5 min?!? Nice) I had gone in because when I changed my phone, I plan I got upgrade envy. I have an iPhone SE and really wanted to go for the eight. I knew they didn't have the one I wanted in stock from the website. The rep helping me double checked at the back for me, so when he didn't have exactly what I wanted he brought out the three next best options. (same model with fewer GB, and next two tiers up) The next two levels up are really too large for my hand (I don't know any women that have a plus), & I explained that I really did need more GB. I was planning on doing the trade-in, so we went over a couple of options. Either ordering it with him and having it sent to the store, bringing my trade-in to have it wiped and exchanging; ordering it myself online and still swapping at the store; ordering it myself online, using the insurance I had forgotten I had, and letting the rep on the phone talk me through wiping it. Although he works on commission, James told me that his area was piloting new software, and for some reason it would not allow him to only have me pay the $130+/- both the website and the app showed I would have to pay. Through the system I would've had to pay closer to $200. He also pointed out that I would be eligible for the free upgrade in just eight months. So he was recommending either waiting to get it for free or doing it through the website myself. Neither of which could possibly get him any kind of commission. (he didn't say that part, but I've worked sales for commission) i'm debating waiting the eight months, but I'm taking his $70 worth of advice and making the purchase online if I do it in advance. Since the 8 is larger & I knew a lot of my Quitman it would no longer work, I did ask him to spend some time going over cases and dashboard mount for a classy person with me. When I had to in my hand and was talking about another, he let me know that he could do A discount for getting three or more accessories. Save me about $20 with that. They were all things that I would've purchased anyway, but this way I had an expert help me pick it out and I got the discount. If I opt to go in the store, I am definitely going back and hoping I will get James (Carpenter) again. He was very straightforward and very patient with my millions of questions.

The service here is horrible. I highly recommend you don't go there. I was in the store for almost…read more5 minutes and I still wasn't greeted by any staff member. Everyone seems to be in their own little world. They prefer that you go talk to a kiosk or do all of your business with a computer so when you go to do your business with a computer, the computer or the kiosk cannot take cash. Which was the purpose of my whole visit ! Moreover, the selection of phones that they have aren't very many they're sold out of most of them so you only end up getting what they have as opposed to what you want because that's all they have available. The value is really poor because they won't even put a person in there to greet/advise you so if you wanna go to a store in sit there and not even be recognized for 10 or 15 minutes and this is the place for you! if you're busy and you need to get things done, I might look at a different AT&T store and to be honest with you after dealing with AT&T I might try T-mobile because T-mobile seem to be more friendly to the customer and they really act concerned about you. Bye ATT Yes, no I don't want to contact somebody else. I was already in your store your company had the opportunity to service me you didn't think I was important enough to service me then. So why should I waste more of my time, hoping that you might service me in the future ! People's time is valuable. If you have a $200 credit for me. Contact me if not. Please keep your insincere apologies to yourself. $$$ talks. Best Regards, Respectfully Submitted. A future T-mobile Customer!

Would definitely recommend Michael for all Camera and…read moreelectronics work. He is amazing treats you with the highest respect and very knowledgeable. Thank you Michael

I had a cracked Ipad screen. It was fixed in one day with best price I found. I was very happy…read morewith service.

love this store! most people seem super sweet and helpful! would return, and probably will. thanks…read moreWW!

I've always seen this place passing by while I'm running errands, so I finally decided to stop by…read moretoday. Oh my gosh, it's worth every penny! And guess what? Chelsea and Melody were super helpful in unlocking my phone and getting a free service. They were amazing!