Ryan, Chris, and Fran are the best! The patience and service they exhibit are way above average…read more They far exceeded our expectations. We experienced issues with a phone and a difficult warranty exchange, but they were able to take care of it and resolve all issues. I decided to switch carriers and come over to T-Mobile because of the experience at this store.

I have never had a good experience in a T-Mobile store until now. We were greeted when we entered,…read morethe entire staff was helpful and knowledgeable. They helped us with our issues, answered questions, made recommendations and were just spot on. I wouldn't walk into another T-Mobile store. It's further away for us but worth the trip.

Had a great experience today with a gentleman at Techy when my phone got a lock screen and I could…read morenot access my phone. He was able to clear and reinstall everything so I was not locked out on a hurricane weekend. I will be taking my laptop in to have it looked at after this weather episode is over. Thank you so much!!!

Simon Templar said, "You have to be a very good, and usually very dead person to become a saint…read more And more importantly, you need to work three miracles. Now, get to work." Jeremy Miller of Techy is my Saint! The first miracle, Jeremy recovered my data from the 1st iPad Mini that fell into Lake Dora. I know, stupid, but I am a Seaplane Flight Instructor. The second miracle was his team fixed my black screen of death on MacBook Pro, "Your computer restarted because of a problem. Please a key or wait a few seconds to continue starting up." The third miracle was he still had saved my iPad backup folder as I jumped my 2nd iPad Mini in CT river. Hazards of my job! I restored my 3rd iPad Mini with my 1st iPad Mini data folder. THANK YOU, JEREMY! I am so glad you're not a very dead person because you're a living Saint!

i bought a phone online, they didn't even have it for sale, they took my money anyway and told me…read morethe phone was being shipped and what day it was coming, and to find out that the day it was supposed to come I looked up my order to find that it hasn't been shipped. I called got ahold of a customer service and was on the phone for 6 hours and was transferred to 15 diff representatives and was not helped nor was I refunded. every time I tried to get it resolved, they didn't know what to do so they transferred me or just hung up on me

they have been accommodating and amazing as they have helped my family with faulty phones and…read morebilling issues. They went above and beyond on numerous occasion!

We went in looking for a new phone because my husband's phone wasn't working. Unfortunately they…read moredidn't have what we needed but the girl helped us solve the problem with our current phone. We were able to change his number and fix his voice mail. We really appreciated her help!

These are so called sales people. No idea of issues with phones when you bring them in. Also, she…read moresays one thing and find out they lied. Twice. Poor excuse for an employee. Had to go to another Cricket retailer to find out phone issues.

My 87 year old sister bought a new phone and needed special instructions due to low vision. After…read moretrying to navigate the new phone we returned early the next morning to ask the associate for help. Let me tell you about AJ who saw me struggling with her wheelchair and instead of waiting for us to enter the store he came out and insisted on helping her right there, curbside , while she was in the car. That type of great customer service is the reason we're with Verizon and have been for over 30 years. Thanks AJ, you are a gem!.

I'm trying to reach the store on 441 and you don't even have it listed. Your IPhone and service…read morefor people who are elderly are abusive and confusing. I have returned to the store several at least 7 times to try and get it to work. Every time I go in they grab my phone do a few clicks and hand it back over to me. And every time when I got home the problems still exist. For example today I was told that my reception is perfectly fine when it only operates on 2 bars. I've been trying to respond to emails and texts. All my texts come back saying error unable to send. If you hardly have cell phone service/texting on your phone would you put up with less than stellar performance? The 1st salesperson today told me how to do the things to figure out what was going on and replied to my answers in a snooty tone and eye rolls. Just become I'm 60 doesn't mean you can't gaslight the Village's (All over 60yrs.) When I was sitting with others waiting they had similar experiences having multiple returns to the store.. If you aren't able to assist me please tell me where I should call to find help. It's so frustrating.. I even take a note book and it doesn't help. Please I live with my 84 year old mother and taking care of her I do my best with cell phones..

Great job on fixing the tablet. Worked to replace a unit that was a replacement at a lower price…read morethan a repair. Fast repairs while you wait. Many cases and supplies are in stock.

Very fast and accurate regarding fixing my phone very good customer service! Prices were a little…read morehigh but that's to be expected when using an iPhone so all in all I think their service was excellent and fast

Spoke with Jay today. I wanted to switch from my iPhone 14+ to the Motorola Razr+ 2025 in Mocha. I…read moresaid this so many times of what phone I wanted. He comes out with a red phone, I didn't even realize it was the ultra. Then wants to sit here and said that I told him it's okay for the Ultra. Not once did this man refer to the phone as the ultra, just the price. I was confused because the price i saw at Best Buy was obviously different, it's a different store. So I'm assuming when he's saying $1320, that's the price for the Razr+ without Best Buys discounts. No thats the price for the Ultra. He doesn't even have the Razr+ in stock. Now I have the ultra and I have to come back in 24 hours to get this store to put my number back on my iPhone so I can go find the phone I actually want to buy. First of all, Jay was friendly up until HE made a mistake. Then suddenly it's I didn't communicate clearly even though I said when I walked in that I want the Razr+ because I played with it at Best Buy and thats what I want. Then instead of just apologizing for his mistake he keeps repeating "I'm not going to go back and forth with you" while PROCEEDING TO GO BACK AND FORTH WITH ME. I said i dont care. I want my phone number on my iphone. He said he cant do that. I asked to speak to his manager. So he calls his manager and proceeds to not let me speak to them. I can understand if theres policies in place. But what I can't understand is the sheer lack of accountability someone could have. We all make mistakes, but flipping it back on me because you can't be like "I really made a mistake and I'm sorry. This is how this is fixed per company policy, which isn't going to give you your number back right away." Going back and forth with someone and gaslighting them is so backwards.

Fast and helpful service, very friendly staff. Will come back to this location for any cellular…read moreneeds from now on