I came in NOT expecting to buy a new phone, especially since mine wasn't even two years old. However, the staff were extremely helpful in explaining the tower updates and how they affected my phone. The entire process was painless and smooth. Huge thanks to Ashley & Alyssa for all your help -- & transitioning to the new Samsung 25Ultra. read more

Metro in Hollister is so bad I can't go in there pay my bill if you don't buy something else they harass you I've had enough of it. I've been with metro mobile for 20 years now I have to find another provider because of the shitty staff in Hollister and on 10th St. in Gilroy. They both used to be excellent now with the new owners. It's a fight just to pay your bill. read more

After 0ver 25 plus years of what I thought Valued Customer TMobile Showed me they're just like all the other Cellular companies "A Bunch of Lying Cheats" who say one thing and do another. Beware of these silimmy slick sale tactics and bait; switch pricing read more

I just want to say thank you to Angie for her stellar assistance today! She made a difference and reminded my why I stay with T-Mobile!

I recently went in and paid my phone bill in person the lady talked me into getting a tablet which she said that I could make phone calls from and receive phone calls from which she even gave me a phone number I get home find out that that was all in true I take it back within an hour they won't give me my money back they gave me about $17 back then two days later my phone gets turned off because they said non-payment when I went in there and paid my bill in cash the same day I think that it's a total ripoff I'm extremely upset with their their service and their procedures are not giving me my money back after giving me false information about buying a tablet it's a total ripoff before one to go to metroPCS in Hollister they just take your money and then my phone got shut off to boot read more

The other day i saw that this employee needed help & went to another employee & asked for help & he just acted like it wasn't his problem & kept repeating the same question but in different ways. It's like if you're gonna help your coworker answer their question don't answer with another question. It was super busy that day too 6 people waiting infront of me. I left right after & the next day I went almost to closing & the lady I believe her name was Alisa didn't show me my promotions. She kept ignoring me when I mentioned it & was being really stuck up. She didn't smile she was just out of it & was just being so rude about her job. I'm suprised cuz there's alot of good reviews about her but my experience with her was not up to my expectations. I think maybe you should quit if you hate your job. read more

Went in to ask about some issues my phone has been having. Stacey has horrible customer service. If you don't like your job you should quit it! read more

Horrible trying to activate our phones! Over an hour! Poor service! We paid in cash & the phones don't work! "Their network isn't responding!" Are you serious! We can't even get our money back since there's no manager today, WE HAVE TO COME BACK ANOTHER read more

It is the Best service I had ever experienced dealing with cellular phone issues. A well managed store with employees committed to making the customers comfortable. It was definitely a pleasure! read more

Melissaaaaa you're awesome. Thank u for being so sweet and offering to wrap the gift for us. I had a long day dealing with Christmas shopping and Melissa made the transaction smooth and easy. Thank u so much. read more

Thank you Angela, Brenda, and Alyssa. You were all wonderful help and got me a great deal on new lines!

I want to say how very knowledgeable and helpful the gals at Airline Hwy store have been! Switched to T-Mobile a couple weeks ago. I was hesitant, but so far everything going well.... Great promotions! read more

It is after 10 a.m. and the place is not open yet. So right off the bat you're not getting off to a good start and my opinion. There's nobody in the store doors locked says on the door that they're open Monday through Friday from 10 a.m. to 8 p.m. Today is Thursday and nobody is at the door yet. read more

Came in to activate my sons cellphone and the employees were amazing!! Selena and Pablo gave me excellent service and were very accommodating with my SIM card situation!! I highly recommend this T-mobile location for all your cell phone needs!! read more

These ladies are a life saver! My last service provider left a god awful taste in my mouth and Lisa the new assistant manager not only took care of all my need's but she listened to my concern's she addressed them with top notch customer service skill's plus she hooked me up with all kinds of goodies on the latest deals!!!!! She didn't stop there after the sale she even made it a point to let me know they are there for any question's I may have. I went in thinking I was going to be spending a grip and left only paying for phone activation and 50% of cost of all my little extra's!!! Super stoked customer service is on point AND the knowledge she had was epic! Thank's Lisa for all your help and the great experience. read more

One word...OUTSTANDING. We switched over 7 phone lines from Verizon. Very helpful, knowledgable and friendly staff. All without the hard sell routine, we got exactly the equipment needed. If you're in the market for new phones I highly recommend them. read more

Wish I had the same story as the person below me but sadly this was not the case. We were in the market for a new phone carrier since moving here from San Jose. We had Sprint and it was pretty bad, the customer service was totally absent. Anyway we were lured in by the flat rate of monthly cost. We had tired them several years ago in Texas and coverage was a nightmare and quickly switched back to AT&T before the month was up. We shame on us because we just did a repeat again but here in Hollister. Coverage was just as bad. If it wasn't for our home WiFi we would have nothing. Our phones either said T mobile WiFi or No service. I had a terrible time getting any parent controls set up and everyone seemed to be pretty clueless on the subject. The guys at the store that set up up were nice enough but not much help when we needed answers. One guy even told me that my case was the cause for lack of coverage! So we ate our 80 bucks of activation fees and went to Verizon after only 2 weeks with T Mobile. Glad there wasn't a contract. read more