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Central Coast Tech - Hikvision bullet with UniFi bridge

Central Coast Tech

(17 reviews)

Abisal is the man. He's done multiple security camera installations for my family, including…read moregetting our Reolink system completely set up and dialed in, and this guy takes customer service seriously. He's knowledgeable, patient, and extremely consultative. He explained everything to my parents and sister without drowning them in technical jargon and made sure they actually understood how everything worked. The best example: we live about 16 miles from the closest Best Buy. During the installation, Abisal realized we needed a better Wi-Fi router to get everything working properly and avoid latency on one of the cameras. A lot of people would have shrugged, gotten the cameras mostly working, and called it a day. Not Abisal. This bloke drove 16 miles to Best Buy, got the router, came back, and finished the job properly. He absolutely clutched up. And with Gavin Newsom apparently committed to keeping the home-security industry in business, I'm glad we have the cameras. Jokes aside, Abisal is the epitome of customer centricity. He takes ownership, does things the right way, and genuinely cares about the end result. Central Coast Tech has been incredible for our family. Couldn't recommend them more highly.

Abisai's business is amazing! He is knowledgeable, patient, and takes the time to explain…read moreeverything clearly. I was nervous about learning how our home security cameras worked, but he walked me through the system so well that I quickly got the hang of it. What impressed me even more was his continued support after the installation. He let me know I could call if I had any questions, and when I did, he responded promptly and thoroughly. Thank you, Abisai, for your outstanding service. I will gladly share my positive experience with others, and whenever I need additional cameras or security services, you'll be the first person I call.

T-Mobile Authorized Retailer

T-Mobile Authorized Retailer

(27 reviews)

To make a long story shorter, both Aprile and José at the Santa Cruz T-Mobile store (next to Ike's…read moreon Ocean Street) are fantastic. I highly recommend checking out T-Mobile's calling plans and getting any help you need from these two great staff members. My husband and I had our Verizon account for 18 years (you read that right--18 years!). I needed to upgrade my phone and Verizon had texted a good offer to trade in our old models and get a low price on a new phone. I made an appointment at the Verizon store in Capitola thinking I would get a new phone, get it set up, and be on my way. Silly me. I will fast-forward through the nightmare that is Verizon and just say: yada, yada, yada, I went to T-Mobile to investigate an alternative. It turned out there were a couple of ways I could go with T-Mobile and both options were far better than Verizon was offering, which was a big fat nothing for 18 years of loyalty (even calling Verizon's so-called "loyalty department" yielded nothing). One T-Mobile option gave me a much higher trade-in value for my phone than Verizon was offering (over three times better) and a plan that was comparable in cost to what we had been paying. The second option was to buy a phone, but get a calling plan that saves us $50 a month AND includes free unlimited international text and data (international is an add-on with Verizon and it cost me $10 per day any time I used text or data on a trip, which adds up). Aprile and José were both very patient and kind as we hashed through the options and what made the most sense for us. Once we chose a plan and a phone, Aprile got our phone numbers transferred and got my new phone set up for me. She also changed the sim card in my husband's phone. What we thought was going to be a simple phone trade in turned into a six-hour saga, but T-Mobile, Aprile, and José were all fantastic. Verizon is the evil empire. I highly recommend checking out T-Mobiles calling plans and I highly recommend working with Aprile or José at the Ocean Street store.

I have to be honest about my most recent experience opening a new T-Mobile Internet trial at the…read moreone and only location here in Santa Cruz. I arrived mid-day after an appointment had been made to speak to a rep about the internet package, as ordering online did not allow for pickup for some reason. I arrived at 15:30 to a hand-written sign reading "on lunch - back in 30," with absolutely no indication of time or how long we'd have to wait. After 20 minutes, I was let in and the staff member did not seem to know much about the promotion. There were a lot of inconsistencies with the sign up process, how much it was going to cost (vs. what the online portal was showing me), and overall logistics of the trial. It was a challenging half hour and although I did leave with my new T-Mobile Internet router, the time wasted waiting for them to be open due to unclear communication and feeling like the representative was not very well informed left me feeling meh. So it was not great coming here, but I did leave with what I wanted. Plus I found out the monthly payment amount WAS what I expected and not what was quoted at the store.

Bay Area Tech Hero

Bay Area Tech Hero

(211 reviews)

Worth every penny, and I'd hire this team again in a heartbeat. I even recommended them to…read moreneighbors in our complex going through what I was. My problem? Xfinity kept telling me the "new" box was going to easily pump wifi through my whole house. It never worked and we had multiple dead spots in our house, where wifi never reached. We ended up trying several things, included a second network setup using Google Nest routers. That also didn't work great and we suffered for years. So finally got fed up, and I called BATH and told Ari what the issue was. He gave me a budget, which I bristled at, at first. Then he walked me through a likely fix, which involved a couple routers networked so that I had independent wifi running on both floors of the house but on the same network. The tech came by and was super nice, and walked me through what they were going to do. I was cautiously optimistic. When they were done? I almost cried at how well everything ran through my house. They even set me up so I had ethernet directly to my gaming PC, and direct into my TV and Xbox. I have not had a single issue since (beside Comcast caused outages), and have blazing fast wifi throughout the house (I pay for the gigaspeed Xfinity). I'm finally utilizing the speed as sold to me by Xfinity. Thanks so much BATH. I really appreciate it. I was super impressed with the emails, the invoices, techs being on time, and just the overall professionalism. It was worth the extra few bucks.

I did not wind up using their services but they were beyond helpful listening to my issues and…read morediscussing the options to fix it. I will def use them in the future !

Communication Service - telecommunications - Updated October 2026

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