I don't leave reviews often but when I do it's because the establishment went above and beyond my expectations. I stopped into T-mobiles new location after having become extremely frustrated with the service at Verizon right before this visit. I could t take it anymore, I was determined to switch providers. It couldn't have been more of a polar opposite when I walked into T mobile. The manager and assistant manager Justin turned my day completely around. Not only did they hook me up with a great new phone they also gave me $300 off on a speaker and an incredible deal on an iPhone watch. Besides all that, over the next hour or so they were extremely patient with me as many other customers came in and wanted help as well. Not only did no one leave, but they all ended up getting help simultaneously while they dealt with me and every one of them smiled and seemed to be enjoying themselves. Go by Verizon and tell me how it is there, me personally, I'll never go back. Thanks for the incredible service Justin and thanks to the manager (forgot his name) y'all I rock and I will def be back. read more

Two months on the phone to cancel service then they started billing me For the free Netflix I don't even like, I like the Peace HBO Maker back on The phone again for hours and 2 more days. Poor offshore Customer support if you Get a rate increase do not talk to them! So after days of phone calls to off shore Customer Confusion they told me to go To the store close by so I asked for an address They said they can't answer that the same As everything I asked before OMG. You can't screenshot conversations or Get text or emails all is blocked. If you call ask for someone that you Can talk through text or emails, words Mean nothing! If they can not respond Don't talk run down and move your Phone number to pre pay this way You have power to open through them Or another carrier and your phone numbe Is still yours! I am now with better carrier Better price because I cut and ran after Talking to the t mobile wall! read more

T-Mobile - Mobile Phones Near Me - Franklin, Tennessee

Assured of 2-300 mb home service. If screen shots would upload it verifies less than 4mb download and .17 upload.

I have been a Sprint customer for 20 years. My fiancée and I visited this T-Mobile location on a Friday afternoon to activate her new phone. There were 2 customers in the store and 2 employees helping them. No big deal. We were never greeted, but I didn't think anything about it since both employees (two young guys) were assisting the other customers already there. Then a mom and her teenage daughter walk in. They are IMMEDIATELY greeted by BOTH of the male employees and told "We'll be right with you". My fiancée and I looked at each other and walked out. This behavior was very unprofessional and inexcusable!! Obviously these two young perverts didn't want my business! DO NOT VISIT THIS STORE!!! read more

T-Mobile is the absolute worst, it's the hardest company to interface with to get answers about your account. I opened up a mobile hotspot, returned the hotspot within the 30 day grace period, and canceled the account. They continue to bill me, send me to collections and can't answer anything for me because I don't have a pin that I no longer have because I cancelled the account a year ago. I sat on hold three times for over an hour. If you would like terrible customer service sign up with T-Mobile. read more

I have gone to this store for a long time now and I always get the help I need. The people are nice here! One person that helps me out and got me to switch to T-Mobile Internet is a girl by the name of Nardeen ( I hope I got that right)! She is so sweet, helpful, knowledgeable, and knows how to help me when I have a question or need any assistance. read more

Went to the store as my family and I were wanting to switch to T-mobile from our current Verizon plan. I was planning on using our existing iPhone's as they still worked great and were paid for. I checked the T-mobile website prior to going to ensure that the phones would transfer (2 iPhone 6's, 2 iPhone 5's) and was told they should work fine. Once I arrived at the store and told them I wanted to use my own phones, their disposition changed quick. I was told that while my iPhone 5's would technically work, they wouldn't be able to use some of the newer towers, and wouldn't be able to fully appreciate the "T-mobile experience" and therefore wouldn't allow us to use them. We would have to buy two new phones if I still wanted four lines... ARE YOU KIDDING ME!?!?! Yeahhhhhhh... we walked out. Sprint had no problem activating all my phones. Yay Sprint!!! read more

Jose at T mobile was terrific. We didn't have a long wait. He gave us exactly what we came for and went the extra mile setting things up and backing system up. It didn't take forever either. I'm a boomer and it was great having a smart young professional provide such exceptional service. I have not had that at other locations. read more

Amazing customer service; Mary answered all of my questions and made sure that all my issues were solved. I don't usually write reviews for stores like this but they were outstanding. If you have an issue with your T-Mobile account, this is the place for you. read more