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    Secure Data Recovery Services

    Secure Data Recovery Services

    (6 reviews)

    I found this service thru Google as being a local service. First off, they are not local to…read moreNashville. The West End location is just a Mail drop to then send your hard drive off to wherever they are located (California? Ohio?). Secondly, after describing my problem on the phone to a representative (which involved recovering data from a consumer grade 1TB hard drive with no physical damage, just a file structure train wreck in OS Time Machine) I asked for a low-high price range to fix the problem; I live across town (from what ended up just being a Mail drop anyway) and didn't want to make the drive if it was going to be way out of my budget. He said it would be in the $400 - $2000 range, with the higher estimate being based on them working around physical damage. I was willing to pay between $500-$700 to recover my data so this seemed reasonable. After driving 40 minutes across town to the Mail drop and realizing I could have just printed a label and sent it from my house, I waited a few days to get the free estimate. The estimate was for $2700, with an option to expedite the process for an additional $600. Not only was this out of my budget, but it was WILDLY above the range quoted me on the phone. After talking with several people who have also had to have similar situations with data recovered from other services, they all agreed this was price gouging; predatory capitalism attempting to profit off of desperation. If I had sent in a RAID drive that I ran my business off of and was involved in a building flood, this might be a reasonable cost, but extracting project files from a perfectly intact 1TB WD Passport HD for $2700 is ridiculous! To sum up: They falsely advertised as being a local business, gave me bad info over the phone, and then attempted to price gouge me. I'm sure there is flowery legalese to describe all of this as perfectly normal for this line of work, but I call BS all the way. If this is the normal price range for their services and they typically only work with businesses, they conveniently forgot to tell me all of that over the phone and wasted 10 days that I could have been attempting to recover my data elsewhere. If you are just a person looking to recover personal files and small project data, look elsewhere.

    This is one of the most professional companies I have ever had to deal with before. I believe the…read moreservices they provide are more for bigger business companies that have large amounts of data. I do not doubt they have top of the line clean rooms and everything needed to properly access data. I'm writing this review because to create awareness about them. My story in a nutshell is: I dropped my hard drive, contacted Secure Data Recovery, I had my drive shipped to their facility, then quoted me on a price, declined the service since the price was too high for me, recovered my data with company that did it for much less. Sending in a $120gb hard drive I was not expecting to be quoted at $1406 to recover my files. That was real turn-off for me in my situation. I can validate that price if you are a large company with terabytes of data to need recovered, but for me and the videos/images/documents that was too much. I went with a company that recovered my whole drive for $300. So why the price difference? Well I think this company caters to, like I said before, organizations or people that have large sums of data that need recovered. I was very impressed with their whole process of contacting me after I filled out a form on their website. Chris called me, sales rep, and walked me through the entire process. I could check on updates through their site on the diagnostic process. Very impressive. Then after they called telling the price, and working with me on what the best option would be. Their price was just too much in the end for what I needed, but I can see where large amounts of data that need recovered would justify spending ~$1000. The only thing I had to pay for their free diagnostic service, is you pay the shipping of your hard drive back to you. Summary: Great company, professional and friendly service, are kept well informed through the process. expensive $$$ for smaller data recovery needs.

    Pineapple PC - datarecovery - Updated May 2026

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