I found this service thru Google as being a local service. First off, they are not local to…read moreNashville. The West End location is just a Mail drop to then send your hard drive off to wherever they are located (California? Ohio?). Secondly, after describing my problem on the phone to a representative (which involved recovering data from a consumer grade 1TB hard drive with no physical damage, just a file structure train wreck in OS Time Machine) I asked for a low-high price range to fix the problem; I live across town (from what ended up just being a Mail drop anyway) and didn't want to make the drive if it was going to be way out of my budget. He said it would be in the $400 - $2000 range, with the higher estimate being based on them working around physical damage. I was willing to pay between $500-$700 to recover my data so this seemed reasonable. After driving 40 minutes across town to the Mail drop and realizing I could have just printed a label and sent it from my house, I waited a few days to get the free estimate. The estimate was for $2700, with an option to expedite the process for an additional $600. Not only was this out of my budget, but it was WILDLY above the range quoted me on the phone. After talking with several people who have also had to have similar situations with data recovered from other services, they all agreed this was price gouging; predatory capitalism attempting to profit off of desperation. If I had sent in a RAID drive that I ran my business off of and was involved in a building flood, this might be a reasonable cost, but extracting project files from a perfectly intact 1TB WD Passport HD for $2700 is ridiculous! To sum up: They falsely advertised as being a local business, gave me bad info over the phone, and then attempted to price gouge me. I'm sure there is flowery legalese to describe all of this as perfectly normal for this line of work, but I call BS all the way. If this is the normal price range for their services and they typically only work with businesses, they conveniently forgot to tell me all of that over the phone and wasted 10 days that I could have been attempting to recover my data elsewhere. If you are just a person looking to recover personal files and small project data, look elsewhere.

This is one of the most professional companies I have ever had to deal with before. I believe the…read moreservices they provide are more for bigger business companies that have large amounts of data. I do not doubt they have top of the line clean rooms and everything needed to properly access data. I'm writing this review because to create awareness about them. My story in a nutshell is: I dropped my hard drive, contacted Secure Data Recovery, I had my drive shipped to their facility, then quoted me on a price, declined the service since the price was too high for me, recovered my data with company that did it for much less. Sending in a $120gb hard drive I was not expecting to be quoted at $1406 to recover my files. That was real turn-off for me in my situation. I can validate that price if you are a large company with terabytes of data to need recovered, but for me and the videos/images/documents that was too much. I went with a company that recovered my whole drive for $300. So why the price difference? Well I think this company caters to, like I said before, organizations or people that have large sums of data that need recovered. I was very impressed with their whole process of contacting me after I filled out a form on their website. Chris called me, sales rep, and walked me through the entire process. I could check on updates through their site on the diagnostic process. Very impressive. Then after they called telling the price, and working with me on what the best option would be. Their price was just too much in the end for what I needed, but I can see where large amounts of data that need recovered would justify spending ~$1000. The only thing I had to pay for their free diagnostic service, is you pay the shipping of your hard drive back to you. Summary: Great company, professional and friendly service, are kept well informed through the process. expensive $$$ for smaller data recovery needs.

Had to get my screen my phone replaced. They were able to get a new one the next day and by that…read moreafternoon had my phone back. Great service and communication. Highly recommend

Capital City Computers have saved my Acer laptop several times and are friendly and honest about…read moretheir pricing. I have had viruses removed, two downloaded songs that failed to post, general cleaning of the system, and windows 11 installed. Very professional and I get my laptop back the same day. Very rare that they will have to keep my laptop longer, but if that happens, I always get a call to let me know that it's taking longer than expected. I will not take my Acer anywhere else for anything. Thank you, Capital, Computers.

Ryne was very informative and helpful with getting me on the right path to rebuilding a desktop…read morestarter PC for my son to grow into. I am sad to hear the shop on Church Street is closing, but hope to cross paths with him again in the future. Lance

I brought in an old laptop I haven't used in a couple of years and it way working very slowly. I…read morewas greeted by two professional employees. They were quick to point out that this laptop was probably not going to work any faster. They were able to explain why in a very simple and easy way to understand. I really appreciate the fact they saved me money. If I had a problem in the future I wouldn't hesitate to use them. Thank you for your help. Sorry I didn't get the employee's name.

I have used this company for a complete recovery because my hard drive broke and locked up on the…read morehard drive. They were able to recover all the data and reload on a new hard drive which saved 12 years worth of data plus all my programs. The cost was reasonable in my opinion and the work more than satisfying. During that time they called me and keep me updated with their progress which made me convinced that I had chosen the correct company. I would highly recommend this company.

They recovered the data in exactly the time they said they would, this was a really physically…read moredamaged hard drive!

Great place for computer repairs. Honest and timely repair. Located convenient across from Costco.read more

Good prices and great communication. He fixed my MAC laptop quickly. I would use him again for May…read morefurther problems

Diagnosed and installed a new power supply in short order for reasonable fee. Would go back anytime.read more

Great people, friendly and bi-lingual. Knowledgeable in many types of issues. Great time turnaround…read moreand well priced. Like that they do second opinions free. A must place to go if you have a computer issue or are just looking to upgrade. And they say they are business to business and military Veterans.

From the owner: We specialize in getting you and your computer back online quickly and safely. Whether you have a…read morePC running Apple, Windows, or Linux we can help. Complete diagnostics within 24 hours, we make sure that you are completely informed about everything along the way.