Great friendly customer service. Very helpful to seniors…read more I needed a new modem for some reason and they gave me a new one to replace the original one. I managed to install it myself.

Trying to return internet and tv equipment that had been rented by my mother's late husband who had…read morerecently died. Arrogant employee refused to accept them because I was not the deceased person who rented them. I returned the equipment to the rest home as they said they had originally called xfinity to pick them up. Xfinity seems to think refusing return of their equipment is a smart move. They watched the equipment leave while all sources of payment have been cancelled and renter is deceased. Make it make sense ...... Resthome staff all said they had terrible treatment by xfinity.

The Manfolk thought he had a crack in the screen of his Iphone. I found RSR after searching on…read moreYelp. We stopped by on Saturday and Jesus was there to assist us. Jesus checked out the phone and found that the screen was in perfect condition and it was only the screen protector that was damaged. He replaced the protector as quick as a bunny and we were on our way within ten minutes. Jesus was kind, knowledgeable and professional. They have three locations in Tucson so they are very conveniently located. I'm thankful we found them and know that we will take all of our techie stuff to them in the future.

phone lasted 5 months now doesn't turn back on randomly…read more very laggy glitchy screen like if they use cheap parts also not the most professional

Temporary 4-star, I'll explain…read more I've been using cox for two years now. I started a service line at address 1, on a fantastic promotion they were running. As of October, this year, I acquired address 2. Cox has been great to me so far, so I started a SEPERATE line at address 2 (using yet another amazing promotion). Up to this point I am now moving out of address 1. I saw on the website that we can transfer service to a roommate (which I have at address 1). Called them up, took a few tries, but eventually got WHAT I THOUGHT (and made sure to check) was address 1 disconnected and switched to the roommate. Went into my cox account to learn they switched ADDRESS 2, taking me out of my newly started promotion and still having me associated to address 1. With how long this has been taking and for it to mess up this bad, I am PISSED. Drove to COX on Campbell, took a couple breaths before I walked, and laid it out for Roxy (employee I was chatting with). Super calm, cordial conversation. And that's where we are at with 4 stars. Online COX customer service needs some serious work (i will avoid using it again). In-person, COX is amazing, super kind employees at every location I have been at, and really are looking to help. My case is still in process, but up to this point COX on campbell has been a 5-star experience with how my situation is being handled. It will be a certified 5 if they can satisfy this case. Thank you Roxy, and I sooo deeply apologize that you got all this thrown at you. (#Frank, you don't go unnoticed, neither does the DJ)

Amazing service! This location opened less than a month ago and is a more central location. The…read moreassociates were friendly and were able to match the deal I found online and provided a better discount. Took less than 5 minutes to finalize the offer.

When I have iPhone issue I struggle to fine a reputable place to take it to and end up…read moredisaappointed. I am not techy savey and so get taken advantage of. Not with Brandon, owne of The Phone Repair Hub. I needed a new phone screen. He very quickly and effeciently explained the different types and guided me to make a sound decision. Great customer service and very reasonable. Don't bother going anywhere else. The Phone Repair Hub is the very best.

reached out via Facebook marketplace listing to inquire about phones they had available. The post…read morebelonged to a female named Mags - she was completely useless with providing information and her customer service was absolutely lacking. I was in the market for a new phone but at this point I'd rather pay full price to my phone carrier to spend a penny at an established with poor customer service and zero regard for their customers. Very disappointing.

Let me start this review by saying I loath upgrading phones. It's probably why I had the iPhone XS…read moreMax for almost 7 years! Hey, if it's not broke, no need to fix it. But this phone was on its last leg! Not only did I upgrade to the most current iPhone, I also moved carriers. Clearly the new carrier is Verizon. Now that I've given the history and my "iPhone bio", let me tell you what changed. In comes Michael G. He was knowledgeable and listened to everything I said, even the details of how I liked to travel, job life , etc. I mention this because upon receipt of the quote for all the new gadgets and services, Michael had customized the plan so that it covered domestic and international travel. Most wouldn't pick up on that, but he did. He was also acutely aware of how I did not want to be going through the process of setting up a new phone, watch, or an iPad and he did it all. I have to give a shout out to his manager. He was awesome. I was a walk-in later in the evening and they didn't rush me. He offered me and other customers water as we were waiting. He was very thoughtful with all customers. Sidenote, there was a very cranky individual this particular evening and the staff and the manager handled it with grace. So, I guess you can say that I loath the process a little less now. Thank you, Michael and team Verizon! Let me not forget to mention that I also went back today because I was having issues with some of the apps and again I walked in late, but they made sure they resolved the problem even after they officially closed.

a holes, stuck up techies, told transfer with icloud, "icloud keeps your content safe" Went from…read more107 GB to 65!!! CDs that I downloaded one by one, 1620 songs GONE, so much missing I don't care if it's in the cloud "somewhere" I want my property that I paid for and own. It was a backup from my old device. Things should not have been erased from my old device! All my music and some other stuff is missing. NO MORE APPLE PRODUCTS

Associates don't know their own promotions on devices. They just want to sell you random things you…read moredon't need and try to push you even if you say no. Make sure you watch what they are adding/ removing on your account because apparently they don't know what they're doing. And when you go in the store to fix their mistake, you get charged hundreds of dollars on future bills. Customer service line is atrocious. I called multiple times, the first guy was terrible and put me on hold and did not look up my account. I had to tell him several times what my credentials were. In store associates need better training. They don't know what they're talking about and will give you the green light and promises of discounts but when you follow up with them later they will act like they didn't tell you that discount would apply. Retrain them or replace them at this point.

Leslie Latimer at the Verizon store on Oracle was extremely helpful and professional. She took the…read moretime to clearly explain my bill, showed me exactly where my charges were coming from, and walked me through every option available to lower my monthly cost. She genuinely listened to my concerns and made me feel comfortable as a customer -- something I haven't always experienced in past interactions. She helped identify services I was paying for unnecessarily, explained how my insurance could actually work in my favor with my current situation, and made sure I understood every step before making changes. Leslie was knowledgeable, patient, and truly cared about helping me, not just rushing through the interaction. Because of her, I feel much more confident about my account and my plan going forward. I would absolutely recommend working with her.

A good friend of mine always de business here to get screen protectors for his phone. Since I had…read morean OtterBox case I never thought about getting a cover on my phone. But when the iPhone came out with the finge rprint ID I couldn't use the OtterBox anymore and had to get a screen cover; this is the first place that I thought of. Man, what a great investment. The store has moved since I first year do business with them. Presently it's across from Hot Topic in the Tucson mall. Several times when my phone dropped, that screen protector has saved my screen from chips, scratches, and cracks. Once you buy the screen cover, if there's any problems, they replace it for five dollars. Over the last few years, I've replaced the cover six times, which is totally worth it initial investment, compared to replacing the screen on my iPhone pro max. The staff are super cool. I've never had to wait very long to get the new screen protector replaced. So do yourself a favor, and get your screen cover before your keys scratch it. They also replace batteries and screens on iPads, in addition to full service phone repairs. I got my iPad screen replaced and that took an hour. They sale cords and cases too. I'm happy with my dealings here at MobileBytes

Went in with a phone that randomly stopped working. No water damage! The gentleman at the desk this…read moremorning was of great help and very knowledgeable and talked me through what he was thinking. Great customer service. Hopefully I don't need to comeback for a phone fix. But if I do I'm coming here.

Boost Mobile as phone service is a pretty good value…read more When it comes to customer service, they are not great on the phone. However, this particular location is the worst. Unhelpful and rude is the shortest way to say it. My experience with one employee is her leaving to get lunch, saying in a note on the door "back in 15 minutes." Don't know when she left but it was 30 minutes before she was back. I mentioned this politely when I came in the store and she got very hostile and called me rude. Her lunchtime is not my concern so her telling me all about it was not helpful to my concerns as a customer. That was about six months ago. Recently, I had an issue with the phone service, went in and she told me to call customer service. When I asked her why she couldn't look up my account, she said she wasn't customer service. What? I left and said she wasn't very helpful and she again hauled out the "you are so rude" comment. I am probably going to leave Boost over this issue with my phone but I particularly would never go back to that store. Ever.

Great service always treated me fantastic always answered all my questions being that I'm not to…read moretech savi ! They always made sure they throughly answered all my questions to a T! Thank you metro pcs on flowing wells best metro in Tucson !