T-Mobile Experience Store

Came into the store, Abella did an amazing job and helped us with everything that we needed. Thank…read moreyou

Came in to buy a new iphone (trade in). The person that helped us with the process was syncing my…read moreold iphone and new iphone to transfer over all the data, which on the screen said would take 24 minutes. I decided to eat my lunch right outside the store to pass the time, while the man helping us brought the phones in the back to transfer. I saw the employee walk out of the store, and didnt come back. I returned to the store about 15 min later, still no return of the employee. Asked another employee there where he was, and got ignored and didnt address after. After waiting about 25 min, the man helping us still hasnt returned to the store, so had to approach another employee about the transfer of info to my phone, since that was the only thing i was waiting for and it was in the back. This employee brought out my phone, got it squared away, and as we thanked him he said "ok youre all set", while not looking at us at just walking away to the back. At this point we were at the store about 1.5 for this process. That employee that originally helped still didnt return by the time he left, dont know where he went.

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AT&T Store

2.5(86 reviews)

1.4 mi

Dear AT&T Kaneohe Team,…read more I visited your store about a week ago to get assistance with my iPad's cellular service. During that visit, I also inquired about upgrading my mother's phone from her older iPhone to the new iPhone 17. We were informed that we could call on Monday or Wednesday to check if a new shipment had arrived, and that if the phone was available, we could request to have it placed on hold until the end of the day for pickup. Today, my mother called to check on the shipment, it was picked up by a female. However the call was disconnected shortly after being answered. I then tried calling myself and spoke with a representative (female) and tilde her everything that happened when I came in and then she informed me that the store does not place phones on hold. This was confusing, as it contradicted the information we were given during our initial visit. As long-time AT&T customers, we value the service and support we've received over the years. However, we would greatly appreciate clearer communication and consistency between staff members to avoid misunderstandings in the future. Thank you for taking the time to review this feedback. I hope this can help improve the customer experience moving forward. Sincerely, Stuart

I went into the AT&T Store in the Kailua Town Center on O'ahu to get some sort of gadget that would…read moreattach my iPhone to my car's dashboard. I had seen such things in other people's cars, and I thought it would give me a safe way to use my phone's maps while driving. I didn't have to wait to get service; as soon as I entered the store, Rhegi approached me to ask what I needed. He not only quickly got the "Universal Dash Clip" for me to see, but took time to explain to me (a Senior Citizen for sure!) how to mount the Clip in my car! Rhegi's friendly/neighborly manner put me at ease, and I walked out of the store with the Clip, and confident I could put it in place in my car. THANK YOU, RHEGI !!!

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Spectrum

2.1(54 reviews)

I'm am sick of having to reset the TV, when it says you have a connection problem when you…read moredon't.Every 4 hours on the TV shuts off if you do not press any button! Dislike having for the TV. to have to count down usually from 9 to O. Miss a lot of the program you were previously watching! When it's time for commercials. the volume level automatically goes up, most time having to turn the volume on the remote down.And the cost for basic cable is outrageous! Not a complainer. Just stating facts. Frustrated customer!

Spectrum is the worst. Don't bother.. The right hand has no…read moreclue what the left hand is doing. It's all about making a sale and just forget about the customer service. Save yourself some grief. Go to Hawaiian Telcom... Nothing local about Spectrum... talk to Texas, North Carolina, but nobody in Hawaii... What a disappointment..,

Entrance from the parking lot... between the upper level of Target and the entrance of Windward Mall by Kikuya Restaurant

Three more work stations with one lone worker (Sean)

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Equipment waiting to be returned.

Cricket Wireless

5.0(2 reviews)

0.3 mi

I am so very grateful for the excellent customer service I recently received at the Cricket store…read morein Laie. Hawaii. I am a senior citizen and so appreciate the help I received from store manager. I believe her name was Kainani. Mahalo Nui Loa

Very sweet and helping staff. The young lady and gentleman there attended to my every need in…read morehelping me get my stolen phone blocked. I was freaking out when I arrived and I left with so much peace! Thank you guys

Tricked Out Accessories and Phone Repair

3.8(67 reviews)

Quick & prompt service. I didn't know they got rid of their express cart, but someone told me where…read moreto find the store. Mahalo!

I walked into the store and wasn't greeted at all and when I came up to the register there was two…read moreyoung workers that seemed like they didn't want to work as one of them walked away into the backroom. I came in to just repair the back glass of my iPhone 13 Pro Max and nothing else was broken and had an appointment on 4/17 at 1. The employee on the phone told me it was gonna cost $250 before tax and then once I came back to get my phone they winded up charging me extra for the Display repair as well when the only thing that was wrong was the broken glass at the back of my phone so they charged me for both prices having to pay $345 with tax all together when on the website for back glass repair for iPhones is $220 on the website before tax and for frame repair all together. If you are looking to repair your glass on the back of the phone DO NOT REPAIR IPHONE HERE! OVER CHARGE! This is literally the quarter of a cost of the latest iPhone.

Time for a new Tricked Out Case for my iPhone!

Tricked Out Accessories and Phone Repair - Bryanna lied to me about requiring a protection plan when purchasing a screen protector. Alimony got ripped off $40. Very Sketch!

Bryanna lied to me about requiring a protection plan when purchasing a screen protector. Alimony got ripped off $40. Very Sketch!

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Super amazing team

Rent-A-Center

2.8(9 reviews)

1.4 mi

•$$$$

Went there last week to buy a bed frame, to pay cash in full. Nobody came out to help me, and when…read morethe guy did the phone rang. I was fine with him answering it, and figured he'd put it on hold. But he completely ignored the fact that he asked what I needed and I said "how much for the metal bed frame"- he began looking, phone rang and he proceeded to check on items for the person on the phone rather than finishing up with my inquiry. I was annoyed, waited a few mins thinking he'd put them on hold and he never did. I walked out. When he tried to stop me I kept walking. I was ready to pay in full- in cash. They're literally the only place in Kaneohe with stuff in stock- so I went there. But never again.

customer service is shit, stood outside waiting for over an hour with the doors locked during…read morebusiness hours, one gentlemen inside probably on lunch break... saw us but made us wait, then no delivery service available but delivery truck parked right out front. Obviously a shortage of help/employees? Yes we need this business as a local resource but I will not recommend this place to anyone ever... nor will be going back there.

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Tricked Out Accessories and Phone Repair

4.3(38 reviews)

I visited this store today to request a return for a product I purchased at the Waikiki location. I…read morehad specifically asked for a glass protector for the back of my phone, but instead, a film was applied--and it wasn't even put on properly. When I brought this up, the representative called a manager over the phone and told me I had to go back to the Waikiki location to resolve the issue. I asked if Tricked Out Accessories was a franchise or a corporate chain, hoping I could return the product at any location, but instead of an answer, I was just told to go back to Waikiki and speak to a manager. Now, I have to drive all the way to Waikiki, pay for parking, and try to find a manager--without any guarantee of when one will be there. This lack of clear policies and poor customer service made the whole experience incredibly frustrating.

Very professional, helpful and a very smiling face. Kalex was the perfect sales person. Would…read morerecommend others to visit the site.

Phone accessories

Tricked Out Accessories and Phone Repair

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Popsockets

Aloha Phone Repair by TCA Wireless - Honolulu

4.7(814 reviews)

9.1 mi

Im back again! This time my friend needed a phone and really fast! He had a budget and the phone…read morehe was looking for and we got it all within his budget! The phone is in great condition looking very nice! Im only gonna post the case cause the case is cute lol.. thanks to Vannas great customer service and product knowledge and Gerica for helping me get the phone with accessories and helping me to choose TCA as the go to place for cellphone sales, accessories, and repairs! I feel very confident in my purchase with TCA and I will be back again! My friend needs another phone! So ill be back! Thank you soo much!

I brought my iPad to the Don Quijote location on the same day I inquired about screen repair. I…read morespoke to Joy which was helpful in letting me know the estimated price as well as what locations are available for same day repair. I arrived to the location at around 12:30pm (time stamp in image.) I spoke to two employees. I talked to one employee that took a look at my iPad and confirmed the price and time to pick up (2 hours). I also confirmed again with the guy who managed the payment that it would take two hours. I show up around 4:45pm and no one greets me walking in. So I walk up (five minutes later) to the first employee and asked if the tablet is ready. She told me, "Oh you're early, I just have to put on the screen." It had been 2+ hours since I dropped off so I was confused but I said I will wait till they are done. I came back around 50 minutes later and the repair is not done yet. At this point it is already 5:45pm and it has not been finished. I wait until 6:18pm and she hands me it without apologizing for the wait or anything. I regret not saying anything about the time issue but it feels conflicting because of all the things I signed and I am not sure if I am in right to. The problem is not how long it takes, but it was the misinformation about when pick up would be. I confirmed with two people that it would be ready in two hours. It came out to almost 6 hours. I would not have minded dropping it off and coming back another time, if they had communicated that. But I was told it was 2 hours so I waited there, standing in the store and not wanting to rush the employees. The repair itself is excellent but the customer service was conflicting. I paid $329.84 and expected quality care. I do wish I had a better experience because it seems others do.