Terrible customer service! I went to buy a vape and was given attitude from the employee almost immediately. The guy didn't say hi, how's it, nothing. Then I got more attitude because I only had 20's and he only had 20's in his register. Now normally, I wouldn't hold it against the guy because he can't control the currency notes his customers bring in. But the guy doesn't say, "Sorry for the inconvenience" or "You can break your 20 at the Aloha station next door if you want". Just silence and complete indifference. If it were possible to give negative 5 stars, I would give it to this place. read more

I had an issue with a new device. return and exchange was effortless, always save the receipt! thanks guys! read more

Always a great experience here. Staff is knowledgeable, honest, and helpful. They always have good sales!

DO NOT GO TO THIS VAPE SHOP. 0 stars absolutely disgraceful selection of already burnt vapes or ones that just flat out don't work. Manager is a useless guy has no customer service skills at all, just some guy living his worst life and trying to make everyone else feel that way. Must say they overcharge as well by wayy too much. Just go to a gas station you are more likely to get a vape that actually works. read more

The guy working was super sweet and kind! We be back just for the service. Had great answered and easy to talk too.

Zero stars!!!! You should teach your employees what CUSTOMER SERVICE means. Bought a vape this morning on the way to work and before lunch time it malfunctioned. Went back to the store to see if I could get it replaced (not a refund) and the employee said once you leave the store we don't know if you switched it out with another defective vape. Are you kidding me right now??? What in the crap kind of business is this??!!! This place is rubbish!!!! STAY AWAY!!!!!!! read more

Got kicked out of Kailua volcano because I forgot my id even though I wasn't buying anything and just with my friend while he shopped. Didn't get asked to leave nicely, was told he needed to see my id, when I said I'm not buying anything, he told me to get out. Super disrespectful, could've said "oh sorry our policy is to ID at the door." But no. I'm 30 years old and this little boy wanna disrespect me for helping my friend? No signs posted on the front doors, no signs inside saying 21+ only so I'm very confused why someone not purchasing anything is kicked out of a store. Trash read more

Always helpful and friendly. Appreciate the kindness and quick help with questions when needee

Great service. Very informative. Caring and very respectful. Clean shop!! I would want the location more in Kailua town but where it is works also. read more

Terrible customer service! I was asking questions, but the sales rep seemed annoyed. He was being a total jerk. Immediately walked out. I would rather spend my money somewhere else. read more

Very friendly and knowledgeable staff. Best vape shop on O'ahu

Customer service is horrendous! No one there is helpful or friendly. The owner should really look into hiring people with aloha, because right now, they don't have any. read more

If I could give negative stars....I would, I was in need of a new vape so I went in and purchased a new one (exact one i previously had) within 24 hours I returned to tell them that this one was not working. Receipt in hand from the day before. The young man behind the counter I believe his name was Jacob (wears a necklace with his name) told me he could not replace my vape because someone else had come in and tried to scam them earlier that day, It took me arguing with him, him being very rude and condescending, rolling his eyes, making snide comments at me then he finally decided I wasn't leaving so he called his manager. I then asked to speak to his manager on the phone. My vape did end up being replaced. I will never returned to the shop again or any other volcano shop at this point. I am not a young kid, and would never expect someone to speak to me in the manner he did. They have a lot to learn about customer service! THE WORST SERVICE EVER!!!!! read more

Wish I could give them no stars. My vibe vape wasn't charging and I only had it for 24 hours went into the store asked the worker to look at it and she tells me " oh yea the underneath of the mod the charger port is broken" gives it back to me and tells me "sorry you want to buy another one" if something is broken or a defect then it should be replaced not force the customer into buying another one. read more

So cool, helped me abs use was not expensive! Thanks again your the best, Kailua shop rules

Joshua and Nick are awesome sales people so friendly and helpful. I recently moved from Kailua to town but I make the extra trip over the hill to Kailua Volcano. The atmosphere is relaxed and the store is organized and clean. I always look forward to coming in. Nick has helped me on several occasions and is always helpful friendly and knowledgeable. I was helped by Joshua the last time I was in Sunday, July 23. He was also very helpful and so friendly these two are definitely a plus for your establishment. Keep up the good work guys I'll see you soon. read more

Great place!! The staff was chill and got chill vibes. All good with aloha! No issues at all. Some of the comments and reviews are harsh, but maybe it's because people don't have anything else better to do with their lives in all honesty. Understandable that there may be some staff who are inexperience or maybe some are still trying to figure it out, and it's probably their first job. Everyone's gotta start somewhere and a foundation to build off of. Thankfully, nasty and harsh reviews will help the workers to be more motivated and that's a benefit for the company and shop location. Having negative energy walking in or being impatient with the workers is only going to make your day more miserable and more stress added to your daily routine. Be kind, be considerate, be patient, and be a good person! No one likes a sour pickle face attitude. All love Volcano Kailua! Thanks for helping me with my stress reliever read more

I feel more confident buying from here than anywhere else in Kailua. Most smoke/vape shops don't display prices and might try to rip you off by charging you a little extra. Workers are super nice. Just remember to sample your vape out in the parking lot to make sure it works; they'll change it with a new one if it's defected. Will be back soon for sure. read more

Terrible management and customer service. The guy manager is extremely rude every time I come in. Need some better staff because everyone I know has had a terrible experience. read more

Don't go here! They don't know anything about customer service. I got in the store and the girl had to take a shit and made me wait for like 20 minutes then the girl was too busy to help me out so waited 30 min and was so mad that I left. Need better management and employees! read more

If I could give no stars for customer satisfaction I'd give none. When you spend the amount of money you spend and the product taste straight up like a nasty chemica,and they tell you they can only give you the same thing and not something else,less then 12 hours later, then I'll take my business elsewhere. So I get stuck with all this nasty devices ..go elsewhere, these people don't deserve your loyalty read more

mahalo David & Staff for your excellent customer service and great and easy experience