What could improved?! Your cashiers need improvement! We were told the line for the two open cashiers was over there (cashier pointing). Well there was NO sign stating line starts here! We decided to use self checkout, so we did not have to deal with rude cashiers! Something went wrong with self checkout, another cashier came over to supposedly to assist and was just as rude as the other cashier! What has happened to Longs not CVS, Longs Drugs! Multiple LONGS stores locations & employees are just out right rude & nasty! These are the older cashiers! Longs/CVS upper management/corporate , you guys really need to do better training for your employees! Senior employees/cashier rude & nasty to other seniors customers, like me! NEED TO DO BETTER & SHAPE UP!! read more

Once again. Trying to shop on my way home from work after a long drive but can't use the restroom. Guess I'll go somewhere else. read more

Cashier is quite rude. I told her i have coupons. She asked for the paper. I said i have online coupons. She said THREE times " you said you have paper". I never once said i had paper and she kept at it and held up the line. Besides ALWAYS wearing a Seattle Seahawk shirt, she should also be wearing hearing aides. Her name starts with an A. If she craves power or attention go work someplace else. read more

First time for us to this branch on the Windward side. We were driving around the island. Very helpful pharmacist who actually left her post to show me where the recommended Allegra was (sneezing and coughing) and the different types ie 12 hours vs 24 hours. Hubs used their restroom after a family of 4. It's by their minute clinic and you need a key. We also picked up lemon peel, ginger, li hing cherry, and more. Doc was generous as ever and paid for everything. She's too quick. Glad we found this store as we had Yelped 2 crack seed shops that were supposed to be nearby. Longs had what we needed so we headed home after that. read more

Longs Drugs - Let's try this... - Drugstores Near Me - Kaneohe, Hawaii

They are well stocked and clean. We were able to find everything we needed. Sale items were still available :) Mahalo for the ad coupon! read more

Longs Drugs - We did not have these flavors when we were a kid LOL - Drugstores Near Me - Kaneohe, Hawaii

What's wrong with the self-check machines? Are they maintained? It didn't accept my card, phone number and coupons listed. Told to go stand in the cashier line. Omg, return all items before ringing it up again! What happened to technology? read more

Sad Face This morning at about 8 o'clock am 11-10-2022 went to check out. Looking for an open cashier,there was none. There was a line at the self checkout, so I stood in line. While I was checking out, I asked the worker there If any of the regular checkout counters we're open, and she said that she was the only one working. Sad face again. read more

Ever since CVS bought out Longs, the store has become less and less fun to shop at. I used to look forward to the Sunday ads. Workers used to be friendly and we'd go so often that we'd know them by name. Everything is so different now. The set up at all Longs locations have changed to where the sale items r no longer located in the middle of the stores but on their normal non-sale shelves so you're really forced to shop the entire store rather than just the sale area. Smart but that sucks if u don't actually know where the item is. Longs now places non-sale items very close to sale items to where it's very easy to mistakenly think you're picking up a sale item. Ex: green/red tissue paper is currently on sale. The boxes of white tissue paper was on the shelf right above the shelf with the boxes of green/red tissue papers. BOTH shelves had the sign with the sale price and in very, very, very tiny font, specifically said "green/red". It wasn't until I was checking out did I realize the white tissue paper was not on sale. When I told the cashier I didn't want the white tissue papers as they were not on sale, she got so upset. Hello? Stop the deceiving signage! My bad for not reading the itsy bitsy font more carefully, but why would I even think I'm picking up a non-sale item when the sale sign is RIGHT under (or over) the item??? Made perfect sense to me that both colors of tissue paper would be on sale. read more

Can't complain they had everything i need a day before Christmas. I got the last two items off each i needed. The check out people are so friendly and efficient. I was expecting slower lazier ones i deal with on the mainland but this is a good change! read more

Good local pharmacy. Reliable, nice customer service. Overall happy every time I go into the store or pharmacy

The worst lines ever. Slow cashiers not paying attention to people in the line. Where's your self checkout??

Had some time to kill before having a massage next door. Decided to check out this store hoping they would have postcards. (In Hawaii visiting my sister for the next few months.) They didn't have anything I couldn't live without, but the staff was very friendly and helpful. I'll definitely come back if I need anything. read more

Longs Drugs - Drugstores Near Me - Kaneohe, Hawaii

The worst. Unfriendly clerks. You'll rarely find someone with a smile or someone helpful. The only people who are nice is Brandon, the pharmacists, and one or two more folks in pharmacy department. It's sad because the only stop here for meds because it's close and convenient for my Mom. Otherwise I shop at Target, Whole Foods, and Down To Earth. On my most recent visit, I had to return an item, and there was a discount originally attached to it on my CVS card. I simply asked the clerk a question which was, does the discount go back on my card? She looked at me with the most rude sassy face, and then said no, and then when I asked further, she got more aggravated. I finally went to the manager of the store and explained the situation and told her how rude this clerk was? The manager apologized on her behalf, but I can tell you that probably zero change will happen there. I grew up in this town, and as a kid, saw Longs built when it was just an empty field. I just wish there were employees who wanted to work there and actually help people. And if you think going to the self service area is better? Good luck. Those folks just sort of stand there. I asked for help once or twice with how to apply my discount? Same thing. Just met with rudeness and attitude. read more

Make longs a part of my day. So glad to have Longs right in my neighborhood. This longs at Windward city is not a real big one, and sometimes sales item run out. I like the pharmacy department because the line is usually never long. Most cashiers are nice except this one who can be very rude to customers. By how this person speaks, facial expression, that I try and not go to that line no more. But I see how this individual treat customers, ‍? The end. read more

No matter how old or young you are, Longs has always been a part of your life. It's everyone's go-to place for everyday items, from snacks to cleaning products, toys to beer/wine. Despite Walmart and Kmart's arrival in Hawaii, Longs continues to be the place where people continue to shop. Hawaii people are loyal to Longs, and even CVS recognized this when they acquired the Longs stores in Hawaii in 2008, but decided to keep the name Longs Drugs because the name is so recognized and respected in Hawaii. Longs offers many opportunities to save money on purchases. First and foremost, sign up for an ExtraCare card. It's free and is required if you want to take advantage of the sales price on hundreds of items throughout the store. Scan your ExtraCare card at the in-store coupon kiosk for additional savings on select items. Also check the coupons printed on your receipt. Finally, as you accumulate points from purchases, you'll receive 2% back every quarter in the form of ExtraBucks that can be redeemed at any CVS store. What I love about this particular location is its employees. Every employee, from the cashiers to the pharmacy staff, are so friendly, approachable, and welcoming. When I ask for the location of a particular product, the staff actually stops what they're doing and will walk me to the location, not just give me an aisle number. And when I'm here with my boys, the cashiers will always say "hi" to the boys. You can tell Longs/CVS definitely makes customer service a priority. read more

BEWARE! Prices are cheaper at Walgreens!!! Zero stars for Long's Pharmacy. I picked up medicine and paid $100 (with insurance) thinking it would be the same at all pharmacies. My next prescription was picked up at Walgreens and it was $25.00!!! Incredibly disappointed in Long's Pharmacy. No price adjustments allowed. I am sick to my stomach. read more

My family and I are frequent shoppers at Longs/CVS. We get our prescriptions filled there and do our daily shopping. Tonight was the second time I was treated badly by the sales associate this week. I had a coupon on my phone for 3$ off any eye or ear drops. When I was at the check out my coupon didn't take, so I proceeded to ask the clerk why it wasn't working. He said I had the wrong item. I then showed him on my phone it was in fact the correct item ( example was shown on the app ) and I was purchasing the exact item shown in the detail/example given on app. He then said there's nothing he can do and that it seems that I'm having a rough night!! The only reason I would have been having a rough night was because I lost out on a $3 coupon and paid 13$ for my eye drops, and then was insulted by the clerk after HE couldn't figure out why my coupon didn't take. read more

Had to give them 3 stars. I always go here but a couple of nights ago, there were no registers open! Only the self check out.

I came in earlier today and was paying at the self checkout area. I have three Marine Corps Challenge Coins in the coin section of my wallet and for some stupid reason, I took them out to get change and never put them back. It wasn't until 10:30pm that I noticed they were gone. I searched high and low in my car, house, and work. I felt the need to call Longs just as a last resort. Someone had found them and kept them safe for me. I instantly started crying on the phone when the woman said she had them. I'm so sorry that I can't remember her name. These coins (one especially) has been in my possession for two decades. I was so lost and heartbroken. But the wonderful people there kept them and returned them to me. I will forever be grateful. Thank you to the wonderful team that knew these were special to someone. read more

I arrived at opening for a behind the counter allergy medicine- my daughter was suffering. They were out and I asked if they could call the nearest longs to check for me. The front person -joey- said no there was someone waiting in line. There was one person waiting, four pharmacy staff - and none of them could help me. The pharmacist was right behind her and knew what I needed and did not step into help. This does not make sense, and is not customer service or pono. This is one reason why chain stores have a bad reputation and we should support local. read more

This is my go to store since WalMart is not in Kaneohe...yet. The prices are usually pretty low. I like the coupons and the cash back when you use your CVS card. Every Sunday morning, my coworkers and I look forward to the Longs ad or the booklet. There's a good variety of snacks, household & personal items as well as over the counter medication. I pick up my prescriptions here regularly. I appreciate when friends give me gift cards for Longs. I feel like I can get good deals here! read more

Longs Drugs - Is it really Thanksgiving already? I thought we're still in August. .. - Drugstores Near Me - Kaneohe, Hawaii

It's amazing the variety of stuff Long's in Hawaii sells. On top of the usual non-perishable stuff they have local favorites like seed, snacks such as arare, dried fruits with li hing powder, Hawaiian Host products, poi muffins, Japanese foods etc. Watch out though because if things aren't on sale, it can get pretty pricey so check out those Long's ads in the paper and plan your shopping trip. read more

Longs is pretty much all over Oahu these days, along with the competition of Walgreens, Wal-Mart, and Costco, Longs Drugs tends to be a good retail establishment on the island. I was in the neigbohood and decided on stocking up on things before going back to Kaimuki. This one is like all the others, but this one goes out of their way to make you feel important. Alot of large retail establishments don't give you that sense of belonging anymore. Just saying. Longs Drugs prides itself on selling every day items for everyone, as well as household items you would also see in Costco and Sam's Club. While they do not sell produce, Longs is awesome in selling candy, snacks, and assorted canned products. They have a bit of everything and the prices here can be less than the other competitors. The savings can be significant - compared to the others. This can be your go to store for everyday shopping, but do be mindful about sales and discounted items on your favorites. Longs comes out with a weekly advertisement in the Honolulu Star Advertiser on Sunday, so check those out to save even more $$ on top of what you are possibly saving! Always organized and clean, this Longs Drugs store is always a go-to place for me whenever I need something. Located in Windward City shopping center, this can be your one stop shop to get everything you need. The parking can be a hassle at times, but there its plenty of parking. I did see alot of people hanging outside of the premises without really anything better to do, besides talk and smoke. Not like that's illegal or anything, but that's just a bit too weird and random. I would hope that they were just waiting for their family or friends to get done with shopping. B read more

I like this longs best because of the workers. Seriously, everyone I encounter here are all so nice. They're really helpful and can always answer my questions if I'm looking for something. PLUS, they have a Hello Kitty aisle. :) When they have sales, everything is so darn cheap! I love it. They have a really good variety of local snacks and actually, anything you need you can probably find here. I also don't like that there's always people loitering in front of the store. They're usually smoking or just look creepy. read more

I took my prescription to be filled and the lady said that the wait time would take 45 minutes That's too long and this Pharmacy is not polite about how long they make their customers wait. They think they're too good and don't have to care about quality customer care! Go to Walgreens- they're much faster in filling prescriptions! read more

This is the best place to buy Hawaiian souvenirs to take home, as well as being a great drug store. Pick up some Kukui cream for your sunburn! And use your cvs card to save lots of money. read more

The pharmacy and clerks are great, and the store is well-stocked. But to save money on employees, I guess, they installed a bunch of those self-checkout machines which are absolutely annoying. Sometimes in the morning they have only one clerk, and instead of running a register, she has to hover over the shoulders of people using the self-checkouts. read more

The pharmacy at Longs Kaneohe Bay is the place to go. As I'm standing in line, the staff is calling out my name or waiving to acknowledge my visit. They go out of their way to find the best payment options for me including going online and registering me for huge discounts. Why would you go to any other pharmacy? read more

Is it just me or has this store at Windward City lost its grasp on good customer service? Yes they've recently renovated.....that's great! But maybe it's time to upgrade the foundation of any great business "CUSTOMER SERVICE!" I've shopped at this location since they first opened and will probably continue doing so because of it's convenient location. On recent visits I have noticed a decline on friendly and" good ole customer service." On the sales floor the clerks go about their business and sometimes are more concerned of their plans after work rather than helping you fill your shopping cart. It's almost like you are invisible to them and sometimes it seems that you are interupting their work or even their play. You almost never get acknowledged or offered assistance if you don't ask for it. And when you do it's done halfheartedly. At the checkout the cashiers rarely greet you or even thank you after taking your money,,,,Watzup Widat! With the slice of pie getting smaller and the copetition even greater you would think that providing good customer service should be an area of concern. Have they not checked outside lately and seen Walgreens in their backyard at almost every site? "Where have all the good ones gone?" read more

Well my aunt and I went into this location and my aunt had asked this worker where the sale things are and the lady her name was Cherie she was very rude and answered my aunt with an attitude and said oh we can only keep our sale items up for a short time and that she doesn't have time to help her and that helping her ( my aunt) was the last thing on her mind I hope this supervisor gets fired read more

The Honest Truth: Nothing too fancy about this longs, but I will say that if you are visiting Oahu and want macadamia nut/ kona coffee souvenirs, come here! Don't go to ABC stores, longs usually has sales and you can get pretty much any touristy food item you want. The Details: Whenever I come to visit my family in hawaii, we always come to Longs to get presents to bring back. Why? They ALWAYS have sales and its usually the stuff that you want. From any sort of macadamia nut/chocolate combination, to guava jams and kona coffees, they are usually cheaper than other stores. Don't be fooled that its just a Longs... It's a Longs in Hawaii and thats different than on the main land. read more

I love the renovations they did to this place! I've been coming here since I was a kid, so to see these changes blew my mind. Just have to get used to the different layout now! I would've gave them 4 stars, but the last time I went in here was weird. The cashier just said hi to me, rang up my items, and starts adjusting her pants right in front of me???? Like are you serious???? To top it off she was just talking to her co-worker right next to her the whole time on how it was really slow that day. They didn't even thank me after I paid. I don't really care how slow it is, you shouldn't be adjusting your pants right in front of the customer and then basically air them out because your talking to your co-worker right next to you. Rude! Normally they are a LOT better with their customer service then this, but I was disappointed this time I went in! read more

This review is specific for the Pharmacy. The Longs drugs pharmacy at the Windward City Shopping Center is notorious for their lack of customer service...ask anyone who lives in the area. There can be 4 pharmacy technicians on staff, all are in the back talking story, either returning stuff back to stock or typing up labels...and YOU could be standing at that counter to be helped for a good 10-15 minutes until one of them actually come to the front to help you. (Mind you, the pharmacy is now open - so you can see them as well as they can see you) Unfortunately there is a very slim probability that their customer service attitude will change, since it's been like that as far as I can remember. If my parents' drug coverage didn't have a contract where they have to pick up from CVS..I would have change pharmacies a long time ago. read more

HUGE SHOUT-OUT to the EXCEPTIONAL customer service of Ocean C. today at Longs Windward City Shopping Center. I had two large mylar balloons that needed a helium refill and a dozen new latex balloons. I expected some hesitation due to the quantity and for the refill - especially since Party City where I originally purchased the large (and expensive) mylar said that there was no way to refill balloons. From the beginning Ocean C. was friendly and cheerful, making the entire process pain-free. I hope she is recognized for being such an outstanding employee and asset to the company. read more

This is my favorite longs! They acknowledge me when I walk in, they inquire with me if i need any assistance as I walk around, and the store is ORGANIZED!!! read more

This review is specifically for the Longs Drugs CVS Windward City CREW who worked on 8/05/14 at 8:30pm. The store was busy with people shopping for hurricanes preparedness (Hurricane Iselle and Hurricane Julio). The essentials like TP, canned goods, etc. were up front, middle aisles. I want to give Big Props to all the Staff working that shift. They were BUSY re-stocking, assisting customers. One young man asked if I needed help with anything. (No, thanks. I was good). The Cashiers also had friendly and courteous attitudes and smiles. Even though the lines were consistently long. Overhead for "additional cashiers to the registers" as needed. So....August 5th evening Crew, you guys ROCKED!!! read more

Took my friend's daughter to the Minute Clinic here a while ago and the Nurse practitioner Julie was AMAZING I had to write a review about her!! So sweet, so kind, patient and caring. I didn't feel like a number once we got seen, we we're treated like family! She even gave my friend's daughter a sticker and she was so happy when we left. Julie ROCKS !!! read more

This is just a quick Mahalo to the shift manager today. I think his name was Martin. The store was busy as usual for this time of day and he was ringing register. We were next in his line when a customer approached him from the end of the check stand near the area where your groceries are bagged and asked if he could process a return for her. Martin kindly responded that he could but that she would need to get in line. The customer was not pleased with his response as one could tell by her facial expression, but she obliged. Keep in mind that she had just completed a purchase, walked out, and is now walking back in. Thank you Martin L. for your great customer service. Sorry upset lady with the return but we were next. read more

My rating is more for the pharmacy than anything else. This has been my pharmacy for years and they are awesome. Everyone is super friendly and helpful. Kona, Nia and Henry are my favorite pharmacy technicians, just like family. As for the store itself, it's usually pretty well organized. It's a small-medium sized Longs and a little more homey than other ones out there. It's not quite as stocked as the larger Longs out there, but it has everything I need. If you have a CVS care card, the sale prices often can't be beat. I love stocking up on Spam whenever it comes on sale here. The sales associates are very helpful and friendly. Dara, Andrew and Cori are some of my favorite people there. It really makes my shopping experience a lot better when I'm treated well and get a little friendly small talk from employees. read more

This is a pretty typical longs. It doesn't seem nearly as busy as others but I normally am just here in the mornings. The cashiers are always nice and the store is kept relatively clean despite renovations and the moving around of shelves. The main thing I always notice is how empty the first 2-3 shelves are on the left hand side as you enter the store. It's like half of the row is just empty. Granted that's usually where holiday, seasonal, or clearance items are but its just pretty unsightly for me. There is usually a lot of parking but stalls do get taken up by 24 members. The pharmacy here is also pretty quick with medications. read more

Longs Drugs - Drugstores Near Me - Kaneohe, Hawaii