This is the WORST location for prescriptions. I have now had three encounters with the pharmacist and pharmacist technician which have left me irate because of dealing with such rudeness. The technician all but hung up on me in the drive thru when my prescription was not on file even though I had just come from the doctors office, and walked out of sight after rudely telling me I couldn't wait in the drive thru line when there were cars behind me (there were none). Another time I went to pick up a prescription only to find the office closed an hour early due to a holiday even though I arrived at 5:01 and the normal closing time was 6:00. There was no warning it would be closed. And although I was ONE minute late, the front desk told me the pharmacist left "awhile ago". Even worse, I was preparing for major abdominal surgery on a Tuesday and had an appt the Friday before where I discussed with my doctor I was worried about surgery since I had a major cough at the time that had lasted already for two weeks. She assured me she would prescribe me a long acting inhaler and it would likely be gone by Tuesday. I went that day to get the prescription picked up only to be told they didn't carry my medicine and it wouldn't be in until Monday. I asked the technician if they could call the doctor to have something similar prescribed so I could hopefully have SOME relief from this horrible cough I had been dealing with for two weeks, so that by the time I had a c section I could recover and care for a newborn without ripping my stitches open from a cough. He assured me he would talk to the pharmacist. The pharmacist called later to tell me "nothing" was covered by my insurance. I said, "what do you mean nothing, I can't even get like an albuterol?" I threw out the name of a short acting inhaler I had previously used for asthma as a child. He told me "your prescription is for advair and not albuterol" cue the hardest eye roll ever. And me saying that I was well aware but I thought he was going to call the doctor to ask for an alternative that they had in stock. That's his job. To say "hey doctor, we don't have this in stock, I understand she needs it soon, can we substitute X--it acts similarly" He said, "oh ok" as if he wasn't aware he was supposed to do that, and hung up.
Later on I received a prescription for albuterol. But then found out a few days later that they DO carry advair in stock, just not the advair hfa like I was prescribed, but the advair diskus. So instead of asking the doctor for an alternate long acting inhaler that WAS in stock, the pharmacist just called to ask for an albuterol for me because I suppose that was what I had thrown out to him on the phone, instead of actually doing his job and suggesting an alternative medicine that worked the same in the body.
Long story short: do not come here. The staff is rude and I'm not sure the pharmacist understands how to actually do his job. read more
