Went there knowing what I needed. Ended up spending way more than I wanted to. The guy asked me what I needed and I told him. He offered me a totally different option. I felt he was trying to upsell me, but I listened to his sales pitch anyway. After a few minutes I realized he was making sense and it would make my life easier and things more efficient. In the end, I'm glad I didn't let my ego cut him off and just bolt outta there. read more

Great place with super helpful staff and really good prices. Definitely recommend checking them out. read more

Pipeline Smokeshop - Tobacco Shops Near Me - Honolulu, Hawaii

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Went in for the first time a few weeks ago. They got an alright amount of products for sale, but they are all essentially the same style. Over the top Perc, diffusers, ash catchers on every piece. Salesman was nice, but he presents products to be of higher quality than they are. For example, I bought a bottle of resonate to clean my bong with for $20! He told me it's super strong and just to use 1 drop because it's THAT POWERFUL. That was a lie. While it does help, I'm basically halfway done with the bottle after using it about 10 times. I'm glad I didn't spend my money on a bong with 3 different diffusers that he said would be an easy clean as well. TLDR: Don't over hype the quality of your products if the results don't match. read more

Pipeline Smokeshop - Tobacco Shops Near Me - Honolulu, Hawaii

I told my guy a couple days ago I wanted to have an adult excursion. My plan was to hit up smoke shops outside of my norm and see what else is out there! Unfortunately, I just couldn't get out of the house at a decent hour. Most of the shops were closing or already closed by the time we got into town. Luckily this one is open a bit later. GPS did well leading the way. Parking looks like its supposed to be paid, but there were no attendants working. Gates were up and we weren't staying long. There's a sign by the stairs that points you in the right direction. There's hand sanitizer going through the hall and a sign on their door. They allow just 2 customers in at a time as the space is small. The one worker did well making sure to let customers know that they needed to wait their turn. But still, social distancing is not easy here. I'm pretty simple... Papers, pipes, and bongs are my go-to's. Just taking a glance at things, it just wasn't my style. Smoking apparatus have definitely advanced over the years and I'm not there, yet. Don't know if I ever will be lol. They do have air tight containers & grinders. But nothing cute, for girls... I mean I definitely say check it out. You never know, it might be exactly what you're looking for. Sad that it just isn't that, in my case... read more

Pipeline Smokeshop - Upstairs, first door then turn the corner - Tobacco Shops Near Me - Honolulu, Hawaii

I love pipeline smoke shop. They've been apart of my life for many many years and they never disappoint. I've been to both locations and always excellent service with superb deals. Right now because its the "holidays" they have 75% off glass if you donate $1 or bring in a canned good! Such good deals. They have lot parking of Pucks alley and because of COVID they only allow I think it was 4 people at a time inside their shop. Always my first go to for smoking accessories etc. read more

Best smoke shop on island with the best and biggest variety! Hands down service and vibes!

I used to be a huge advocate but the customer service has been terrible, so bad that I'm writing a review and still thinking about it. Unpleasant people that aren't helpful. They also price gouge you and then call it a deal at BOGO or half off. It feels scammy. I used to visit every month. Been coming here 8 years but today was my last visit. 0/5 read more

Huge shoutout right now to Christian! Thank you so much for your kapu aloha major mahalo to you for taking care of my husband and I! God bless you guys I always come to pipeline if can! We live in Waianae but if can I always try and come to this shop never disappointed read more

Pipeline Smokeshop - Butane - Tobacco Shops Near Me - Honolulu, Hawaii

Had a TERRIBLE experience here. The guy behind the counter kept trying to convince me the glass was worth more than it was.. this company does is mark everyone 2x and then say they have a half off sale. It's a scam. They are soo overpriced and make you leave with extra things you don't even need just to get the second item half off. Plus the guy behind the counter was very unlikeable and unfriendly.. read more

sweet selection and great prices. kind workers too! They have everything from bongs to batteries and all sorts of random smoke gadgets, and high end smoke devices too. I definitely recommend this place any day! read more

Adam was so helpful. He was very knowledgeable and able to give great suggestions. He was very friendly would recommend

So I decided to head into Waikiki after reading the reviews for smoke shops. Earlier in the day I picked up some medicine from Noa Botanicals and wanted to pick up a new piece (percolator). I made my decision and headed downtown to Smokey's. Reviews of Smokey's said they had a nice selection of glass...pipes... Yada Yada Yada. So I was eager to shop. Let me be real clear about this establishment (Smokey's) and offer some advice. People go to a store for the product and stay for the customer service. This "store" had none of the above. After literally asking the lummox behind the counter if they were having an "everything must go" event, his reply was "no"... Thanks for elaborating buddy. Then I asked him if there was a store that did have a variety of glass, he replied back "were the only smoke shop in Waikiki " Having put up with this idiots incompetence long enough I decided to venture to my second choice... Pipeline. (FYI. Pipeline is a little over a mile away from Smokey's... I consider that distance still in Waikiki). These two smoke shops are light years apart from each other. In selection, location (they validate)and most importantly customer service. I was immediately welcomed by BOTH employees and both did an excellent job in asking questions about what I'm looking for, then when that was decided, they unloaded every variation of what I was looking for. In other words, they showed they cared about the job and service they provide. Which brings me to this.... The kid who basically hooked me up by doing exactly what he was supposed to do to make the sale but not only make the sale... His attentiveness and willingness to set me up properly after I wasted 20 minutes of my life at Smokey's is what will keep me coming back, not only to any of the pipelines on Oahu but specifically coming back to ask for the same kid, in assisting me with even something as simple as rolling papers... HUNTER (the kid who hooked me up) made my shopping experience worth it enough to give pipeline 5 stars... Actually... Thinking about it... Hunter is the one who is receiving the 5 stars... Pipeline is getting 5 stars for properly training their employees. Great job guys. read more

Go somewhere else. Everything's a scheme. Here's the scenario every time: You come in looking for 1 item, you know how much it costs. They've got it for double the cost, but they tell you not to worry, it comes with 1 free. Yup. They're refusing to sell you a single item, charging you for 2, and calling it a deal. It's always those items you really only need 1 of too. Oh gee thanks, hope this downstems still intact if I happen to break this one again. Good thing they didnt have any 10$ downstems, just 20$ ones that came with 1 free. Avoid on principal, a scams a scam even if its innocent 1 star to bring attention away from the fake 5 star, it's really more like a 2.5. read more

Unbelievable experience all the way around. First off the scientific glass, dab rigs, were 75% off, amd it ismt just a few probably a 100 beautiful glasss pieces... The guy who helped me was awsome showed me function videos when i picked one he owned and was patient as i had him pull out one piece after another for a good 30 minutes.. I picked a gorgeous piece with 4uptakes 4 returns an inline perc and a splash guard... *****$300 Sale 75$****. So took my bubble wrappped bundle home.. Filled it with water checked the function a few times before i got my medicine ready.... When i placed my quartz in there was water all over the table, it took me a while to find but there was a tiny crack on a return, so i called them already knowing the answer.... They said keep it clean dont use it and bring it back... When.l I returned the next day totally different employee helped me.... She looked at it for about a minute till she found the flaw... Then she began apologizing as she wrapped up a brand new rig for me!!! She honestly seemed kinda bummmed for me and like she felt bad about it... No questions asked they replaced it, i think it was a manufacturer flaw but its super delicate and possible i could have knocked it over or banged it or even dropped it as far as they knew, Never in my life have i seen a shop replace glass... Once it leaves the doors it is yours no matter what in my experience... No questions asked they swapped it out and were apologetic!!! Best deal on glass i have seen in a long time, beautiful selection, and they actually care about people, overflowing with Aloha... I am a customer for life... Great shop, great people, and unreal trust and love for thier customers... I was almost choked up by the whole return experience... DA Love is Real.... read more

Pipeline Smokeshop - Tobacco Shops Near Me - Honolulu, Hawaii

Da Boyz Adam and Kyle Hooked It Up. Mahaloz Excellent Service, Product Knowledgr and Great Deals

Terrible staff. This is a late review. A few months ago I went into the smoke shop to purchase a dab torch. The staff recommended a specific torch, stating customers usually has issues with the more expensive one. I took his advise, purchased the recommended product and went home. 15 mins from purchasing and the torch was not working properly. Went back just for an exchange nothing else. I had no attitude or issue just let him know it wasn't working properly and the man didn't want to believe me and started a whole issue about it. Long story short he put his hands on me a few times a had to push him of me at one point. The other staff member said he will take care of me and asked me to wait outside so I did. The one disgruntled staff member followed me outside the shop and just stood there in front of me, bad talking the entire time and literally standing close enough for his stomach to be touching against me so I had to defend myself and push him off me again against the door. Eventually he went back in and the other staff came out apologized and gave me the more expensive torch at no extra cost. That was nice I def appreciate it but I feel he could had also handled that situation better since he basically was letting the other guy do and say w/e he wants. I emailed the company multiple times expressing my complain and not one response. I won't be shopping from them again. The disgruntled member is a prior marine about 6", 6"1' and looks like may be middle eastern. Not sure if the man still works there but he shouldn't be. There's no option for zero star, I guess, but def a zero star rating. read more

Pipeline Smokeshop - Disgruntled member of the shop. - Tobacco Shops Near Me - Honolulu, Hawaii

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Just purchased my first bong yesterday with the help from Craig + Hunter. They were so nice and helpful with answering all my questions; not to mention, the deals these guys give are top notch. Will definitely be returning in the future, thank you guys so much! P.S. ignore those 1-2 star reviews, this place is the shit :-) read more

Was in there my first time today! Just moved to the island. Saw a smoke shop upstairs when I was ordering food. Went in.... Alisa and Christian are super awesome when you buy a pieceits gotta be one you love. And they did not rush me! Great selection of smoke pipes, water bongs and dab rigs! Super clean place. I will definitely be back! Thanks guys! read more

I wish I could be a groupie for this shop. They created the honey straw, ya know. Enough said. Every time I go in, the staff is incredibly friendly and knowledgeable. I always learn something new. Their selection is so wide there's almost too much to choose from, and every piece is unique. Some of the coolest ones I've ever seen, hands down. Not to mention the best prices (probably nationwide, and willing to bet money on it). Great group of employees. Mahalo for everything read more

When we come to vacation in Hawaii we always make time to stop by Pipeline. Staff is always super friendly and they have the best selection of glass. Did I mention their prices are insanely low. Find your gem piece here even if you have a low budget they can work with you. read more

I was here earlier, what a great place. Just a heads up, the place is on the back of the building and up the stairs if youre coming from the street. Forrest was super helpful and knowledgeable, so if youre newer or want to customize your setup, he is the guy to help you out. Will be here again for any future needs! read more

Worst service ever not even a thank you or a hello. I basically just help myself the staff are useless. Over priced too I prefer Choke Smoke but they're closed read more

Forest was so awesome with helping me out! He really took the time to explain and help me figure out what I needed. There was a sale going on too so I got an amazing deal! The store had a huge selection and many small deals that Forest mentioned to us. Hands down one of the best smoke shop visits, mahalo Forest !!! Edit: my bong broke 2 days after purchasing and it was with a slightest two against a bud container Definitely a waste of money read more

Called ahead, asked for a specific design, they said they had our and they didn't. Good news, they'll wait for you and that's cool. I flew in from the mainland and said I was on my way. The guy actually stayed open until I got there. Even tho they didn't have what I needed or wanted, the guy helped me with ideas - I didn't know of any but he made a suggestion and it worked out well. Thanks for staying open - I figured it out and it was all good! read more

Great prices!! Got this Instagram set up for $140 and definitley plan on coming back :) read more

Pipeline Smokeshop - Dab rig - Tobacco Shops Near Me - Honolulu, Hawaii

My favorite smoke shop ever, love the customer service and the vibe. It's a small store but kinda perfect for a quick and home smoke shop! Come check it out, they got all sorts of things from blunts, to papers and pipes to rigs, I promise you won't be disappointed. It might not be the most hip and nicest smoke shop but it definitely will have whatever you need for a amazing price! read more

So I finally got someone on the phone, and I explained what happened to the product and I was told "it was fine when you bought it, so your on your own". Knowing that this product was no good and feeling fu(ked, I emailed the company and they asked for a pic and a copy of the receipt. I did that and they responded and informed me that the product was a knock off. Because the product was a fake, the company could not give mea refund. But they did give me 50% off of any product they sell for a lifetime. After showing the email to the owner, I received a refund. I will say that the owner is cool as sh!t, but on the flip side "Buyer Beware"! In their defense, I don't think that he was aware of the authenticity of the product. read more

I hit this location in Kaneohe every so many months when I need to restock. Pua, who's always helping me is really nice and patient. The rest of the staff are just as kind and patient as well. Great prices, I'd like to see more roach clips please! Mahalo for being open! PS- if you're lucky you'll see some killer pins and fat sage sticks! Score read more

shitty service. no one answers phone and not helpful deserves no star. go to choke smoke way better services and better deals. recap: so i called again and this time someone answered finally!! so i asked him how much would it cost to buy me a bong (topschott) is the brand. again no help. all he says "ohh it depends on what size you get" okay so i ask what's the cheapest one. again he goes "depends on what size you get" like damn foo!! go grab the bong and tell me the price. go grab the small one and tell me a price or he go grab the medium and tell me a price. literally shitty ass customer service . he could of just grabed or look at the sizes and just give me a price but fucker cant even do that no stars fuckers whack! get better customer service read more

I broke my downstem so me and my BFF immediately went to our favorite and affordable smoke shop to purchase a new one. We were greeted by Chay and another worker in a very kind manner and they immediately asked us what we were looking for. Besides the downstem, I realized that I also needed a grinder. Chay showed me the selection on the shelves, and she even went above and beyond to go through their new shipments to find more options. I ended up going with the second grinder she brought out. It was a very sweet and accommodating thing to do. I ended up leaving with a downstem, a rose/green duo Legend grinder, and a new bowl piece. I'm very happy with my purchases and Chay's great customer service. read more

Hunter was super helpful. Got us everything we needed and more! Also loves to support other local businesses in the area. Great atmosphere and great deals! read more

Didn't catch the guys name that helped me today but, he was cute and very helpful!! (girl who bought jewelry bags)

I recommend the worker forest he's a nice guy who helped me walk out with the best bubbler ever

Everyone here is super friendly and super helpful! Hooks it up and each time I go to the store it's always a really good experience! Thank you everyone at pipeline! read more

Went to grab a few things, guys know their stuff in there!! Super great experience and great customer service from Forest and Adam. Awesome deals also didn't even spend much walked out with a lot. Huge selection with great prices. Thanks again. read more

Hands down greatest smoke shop I've ever been to how the fuck is it so cheap don't know don't care never change a thing pipeline you are a National treasure read more

If I could give this place 0 stars I would. I had to replace 3 full mods after buying from this store after 1 week of usage on each. The guy that works there is terrible and knows nothing of the products he's selling and can't answer any questions we have about the piece we're buying. He's sold us products with missing pieces, broken tanks, and just all around faulty pieces. I would recommend going somewhere else if you're in need of mods or any vape products. Their glassware is fine and has always held up, the woman who works for the glassware is very knowledgeable. Don't talk the the guy with the lazy eye. read more

Pono & Victor are super helpful and chill. Had a lot of fun picking out some pretty dope stuff. Lots to choose from. Would recommend. Will totally go to the shop regularly. Decent amount of parking in the back, makes it convenient to drop in. read more

the experience was super easy and super convenient!! kyle made me feel comfortable and welcomed! he had a great calm aura and helped me get exactly what I was looking for in my price range :) thank you pipeline ! read more

These guys hooked it up! And they got some dope glass. Definitely recommend this place