This AT&T is terrible, worst experience I've had getting a new phone. First we went in and it was…read moresuper easy ordered a blue iPhone 17 Pro Max, great! Well they didn't have it in stock so it was going to be delivered in a couple weeks. No issue there. The issues started when we got the confirmation email an hour later saying the phone was in Cosmic Orange, so we called and they said we have to come back in so back into the car we get and drive 20 minutes back to AT&T for the second time in one day. We get there and they tell me there's nothing they can do since the order has already been processed. They tell me I have to wait until to orange phone is shipped to my house then I can bring that phone in and they will order my blue phone then. Okay that's annoying but whatever. The orange phone gets delivered and I drive BACK to AT&T, they tell me their system isn't letting them do a return so they will just order the blue phone and told me to keep the orange phone and bring it back in when my blue phone comes. So yet again another drive to AT&T with no help and no reason to drive there. Finally I got my blue phone, now I have both phone and I bring them back to AT&T, they take the orange and transfer everything to my new blue phone, finally I have my new phone and don't have to worry about this orange phone. Three days later I get an email saying I never turned in the orange phone! You HAVE to be joking me. I call Monday and they tell me there's no manger in the store and that they will back me back in an hour. No one ever called. I had to call two more times to get some help with an issue they caused. So at the end of this I drove to AT&T 5 times and asked for some type of compensation. They "waived" my fee of $35 dollars which won't be reflected till my next bill... I was told it would be returned to the card immediately. All in all I will NEVER go back to this AT&T, they don't pay attention to what they are doing and are very careless. I will drive hours to get to another AT&T before I even considered going back there

10/10 would recommend this store over any other AT&T store. Beyond helpful, responsive, and go…read moreabove and beyond. Aric has helped with my previous 13 PM sim issues, corrected other AT&T screw ups for me, and etc. Aric also helped me lower my internet bill, and wireless bill with upgrading devices. Ari is an amazing manager, and leader at the store. She's very blissful to be around, and overall cares for the customers. Great service, selection, and staff.

Joshua was wonderful. He listened well. Was patient. Quickly identified the problem and worked…read moreefficiently and effectively to solve the issue. Then he went the extra mile to show us how to have multiple backups. Exceptional service.

They did good. I went from an iPhone8 to an iPhone 17. I have always been a late bloomer so no big…read moredeal. A big jump in quality, for sure. I had no clue the 17 was the latest version (got the regular one, not the pro). I had just looked up best value and went with that. The best value was the regular version, not the pro. Total price with a case and some fee about a phone transfer was low $900s. I just said, "F*** it!" Might as well be ahead for years after being behind for so long. The service was excellent, and it was a fairly simple process. I had been in this store in the spring and when I got locked out of my account, they actually made it worse. I didn't have a phone for three weeks. But it was the best three weeks of my life. So, all good. And this was a different employee. On this visit, Michael was patient, knowledge, and sure did like to keep the phone clean with that blue rag. I might start doing this myself. As far as negative reviews, always click on their account to see what they're all about. Every review is 1-star or 2-star for those reviewers. Just miserable and entitled people. My reviews are very balanced, and I'm giving you the truth. If you want a new iPhone, go here. If you want help with an iPhone problem, you might find it easier to go to one of those little non-affiliated shops in the area that use the word 'Apple' in their store name. You won't have to wait long and it will be a simple process. I definitely recommend this location for purchasing an iPhone.

I previously activated a device with a physical sim card and needed to reactivate this older device…read morewhen my current phone died. I spent 2 hours on call with customer service, who kept assuring me "we're resolving your issue", for them to abruptly drop me, and redirect me to a new agent. When the new agent proceeded to start over again I complained and asked to speak to a manager, at which point the agent went silent and also eventually dropped the call. based on all the negative reviews on the internet, it would seem "they're too big to care."

Zeke was our assistant at Verizon. He assessed our want and need. When we did not want the extra…read more$19.00 per month for each Phone, he proceeded to use my iPhone 13pro to place the order while we were at the store. He told us after approximately 25 minutes that the order was still pending, that we should go to get something to eat, as he would text us when ready. We returned approximately 1 hour later and he told another associate to check our order. He could not locate an order I asked him if it was a practice, that Zeke would use my iPhone to place an order and he stated we may get a better offer thru our phone. They had to work with a associate at the front desk, in order to process our order They said it would take about 30-60 minutes to switch our old phones to new phones and recommended us to take phones home to activate. We had to talk to a representative 55 minutes a week later to activate 1 phone to operate properly I do not recommend A representative name Zeke, do to not buying protection services. It affects his numbers and money

Went to the Huntersville office to return equipment. I was met by Wanda and she was excellent. She…read moretook her time to explain the return policy and she was polite, knowledgeable and very professional. She is certainly an asset to your organization.

Having read all the bad reviews, we were reluctant to go here to get a new iPhone, expecting the…read moreworst. Instead, we were very pleasantly surprised by the high-quality and professionalism of the service that we received. We worked with Nate, who commented that he was new to the office, and we cannot speak more highly of the job that he did and helping us purchase and set up a new phone. He was cheerful, positive, and extremely patient dealing with a couple of septuagenarian, technically incompetent people. While we were there, we also noticed the other customer service people seem to be pleasant and handling customers with ease and grace. I would dismiss some of the bad reviews, as apparently spectrum has paid attention and has either given additional training or upgraded the staff at this location. Thanks again, Nate - and welcome to Charlotte!

Dropped due to retirement an old phone number that we used to have and added a new one. A few weeks…read morelater, discovered we could keep the old number so dropped the new line We had just picked up and added the old number in again. We were assured the recently acquired number had been canceled and disconnected. Just reviewed the new bill and discovered that the scam artists at this location never disconnected the new line as they told us they had.

This store deserves Negative stars. I am an elderly woman who needed help with my husbands cell…read morephone. I was ignored and repeatedly had to ask for help. I even had to ask Twice to just get my name on the sign in/wait list. When they Finally, begrudgingly and disrespectfully decided to grace me with their presence they told me they could Not help me. Turns out that was a LIE since the Northlake Verizon was immediately able to fix the problem (not only that, but they were kind, respectful and helpful to a little old lady)(and they said this Verizon could have fixed my issue)

I stopped in for a cracked screen over my camera. Turns out I had two screen covers on it and both…read morewere cracked. Once removed, the screen was in perfect condition. The tech helped me and I didn't need a history repair.

I highly recommend UbreakIfix! I was so grateful that they were able to pull my phone charger piece…read moreout of my phone, that broke off inside my phone. I was so stressed because I couldn't get it out myself. They got it out in about 10min and They did not charge me, so I was very grateful! They have fixed other computer items for me so I highly recommend this place. Thank you guys for being my heroes!!

These guys are awesome. And I am not talking about their tech. Their problem solving skills…read more They helped us navigate the incompetence of Spectrum mobile. They weld their critical thinking better than any Jedi master. Mace Windu can sit down and shut up when he is in their presence. Kudos guys and thank you.

We popped in just because we were in the area and needed a certain battery…read more They were extremely helpful here and made sure I could find what I was looking for. We ended up utilizing extra services that we didn't even plan on using. They will replace your key fob here with their kits that they sell. We paid about $40 - $60 (I cannot recall the exact amount now)for a kit and for them to replace the FOB and make sure that it was working. All in all - it was a successful visit. If I needed to shop for batteries I would definitely come here again.