this place is awesome. please note all caps…read more i went here today - 1/12/16 the gentleman quoted me the price to fix / replace my broken i phone face. it was fixed in 45 minutes. it was an extra $5.00 for a screen protector. are you kidding me. wow made my day. yay! great, awesome woohoo extra special extra wow

Always a pleasure! My son's charger port had a charger end stuck in it, coincidentally just the day…read moreprior was complaining his phone wouldn't charge long enough or hold a charge for long. We were contemplating a new phone entirely. The gentleman at full bars cleaned out the port and installed a new battery and it's like new. A little over $120. It's an iPhone 11 so not quite ready to retire yet.

Made appointment. Didn't matter. 6 workers there helping 2 customers. Went to Burleson T Mobile…read moreand got best service. Do not go to this location.

Bandwidth speed is terrible. TV spends more time spinning and cutting out than showing the program.read more

I visited this location with my mother and father in law to help them upgrade their 8+ year old…read morephones. I know Verizon devices, plans, and pricing very well, but the employee who assisted us - Susie - made it even easier. We had a lot to do - I needed to add my in-laws to my family plan, we needed to upgrade their phones, we had to change their plans to something more modern - it was a lot, and Susie was extremely helpful and extremely patient through it all. I live out of state but Susie gave me the confidence that if my in-laws had to visit this store without my assistance, they would be in good hands. Thank you!

Susie was great. She was very patient with fixing my SIM card and very helpful with the process of…read moreit.

Excellent customer service by Mr Scott Their service works…read moresuper great Always gets a reminder before my bill is due Friendly employees at the store and over the phone

SPECTRUM Internet!!!…read more If you have it get rid of it. If you don't have it - DO NOT GET IT!!! I have had better luck getting a correct drive-thru order at McDonald's. I have had better luck with office printers. Paid for 1Gig ($55 per month). Great for the first couple of years. Don't know what happened (doesn't matter) but it must have been infected with the equivalent of an Internet enlarged prostate. Speeds dropped, regular interruptions and having to reboot (go again) throughout the day. Two techs came out. Ran new cable and replaced the modem. No improvement. I called ATT and got 1Gig for $35 per month. Too easy, saved $20 per month. And it's fiber and very, very fast. Called SPECTRUM to cancel. Customer service rep suggested an "account hold" in lieu of cancellation. Said I could keep the modem and come back to SPECTRUM anytime. Okay, why not? Who knows? Might happen. Couple of hours later I get an email from SPECTRUM. "Your account is on hold for a small monthly fee." I called SPECTRUM. Different customer service rep says $5 per month. I tell him the other guy never disclosed the "small" fee. He apologizes and says he will cancel the plan. Couple of hours later I get the same email, "Your account is on hold for a small monthly fee." I'm a Christian. Looking back, I should have immediately dropped to my knees and asked God for strength. I did not. I called SPECTRUM. BTW, if you need the number let me know. Oh, and if you have to call be sure to have your address and security code. I had to think when they first asked me for the code. If I ever get Stage 100 Alzheimer's I will still remember the code. The customer service rep apologized for what happened and assured me the Internet would be cancelled. He added, "However, if we cancel your Internet your mobile service will be increased $20 per line." Me, "It is not a bundled plan." Him, "Sorry but..." Me, "That's fine. I'll get another carrier." That was two days ago. I call ATT and they add mobile to my Internet plan. ATT Internet (1 Gig) and two lines for less than $90. AND, the Internet has not dropped speed. No rebooting TV, fast downloads AND they just gave me another discount for being an old person!!! It gets better. Thursday, July 2nd, ATT ports my two phones. SPECTRUM confirms my numbers have been moved to ATT. HOWEVER, phones not working. Yesterday, 10am, I go to the ATT store in Hurst. Two people, store manager and one other guy are the only ones working (three people called in "sick"). Hour and a half later it's my turn. Collin, the store manager, tells me the phones are locked. Both phones were paid in full one month after ordering (one year ago). Went to the SPECTRUM store around the corner. ONE person working!!! Same story - employees called in "sick." 30 minutes later I have the phones unlocked and go back to the ATT store. Thank God Collin saw me come in and I didn't have to wait. BUT, phones still locked. I said to myself, "I picked the wrong week to quit smoking." Got home, got on my laptop and once again I saw another example of God's sense of humor. Email from SPECTRUM. "Instructions to unlock your phones." Four steps. Insert a non-SPECTRUM sim. Restart, activation code, blah, blah, blah. Back to the ATT store. 30 minutes later phones unlocked. It's almost 3pm. FIVE hours!!! TWO days no phone!!! I know I have left out some details. I also know it's because a part of brain (that I cannot afford to lose) leaked out of my ears during this drama. Bottom line, SPECTRUM = Be Afraid, be very afraid!!! Full disclosure. I was very satisfied with their Internet and mobile. Was with them for three years. Would recommend them all the time. End of the day it was like a relationship that goes bad. I remember years ago breaking up. Her, "You'll never find another girl like me." Me, "Is that a promise?"

Mya provided exceptional customer service. She was professional, patient, and…read moreknowledgeable--qualities that are rare to find. From the moment she answered the phone to our in-store visit for a phone upgrade, she was consistently polite and took the time to explain everything in great detail. What stood out most was her ability to warmly greet and acknowledge other customers even while assisting us. An outstanding experience overall. Great promo available now to trade in an iPhone 15 (any condition) for $1,100...go take advantage of it!

Came in to trade my phone, got quoted one amount. They were closing to had to come back the next…read moreweek. When I came back they were not willing to honor the previously quoted trade in amount. Then proceeded to give me a lower amount and say that's all they could do. I would give zero stars if I could and will only work through Apple going forward.

My husband was buying a new PC gaming set up. He went in knowing exactly what he needed to complete…read morehis set up. It was during a sale that was listed on the website. We walked in and were greeted and asked if we needed help but we were all set. My husband found all the stuff he needed very easily. We went to go pay and Caydence was ringing us out, she was very sweet and helpful. One of the items needed to be price matched as it was cheaper on the website so after some time and help from the manager they adjusted the price and my husband got all he needed. She kept apologizing for the delay but they were very kind and helpful- so we didn't mind at all. This Best Buy is in a big parking lot with other stores. So plenty of parking.

Walked in, waiting 45 mins for a single employee to get me 3 cameras totaling 5+ thousand. Had…read moreabout 4 employees walk right by me, not acknowledging me. Asked for help more than 3 times and kept hearing "they're trying to find somebody". Walked right out. Sam's or Costco can take my 5 thousand. Clearly the manager here doesn't care about really anything.

Great customer service at this location in Hulen Mall. Received my T-mobile Tuesday umbrella just…read morein time for the rainy day.

From the owner: Visit T-Mobile Fort Worth cell phone stores and discover T-Mobile's best smartphones, cell phones,…read moretablets, and internet devices. View our low cost plans with no annual service contracts.

Nicholas Layman provided excellent customer service to this low tech senior. I had two operations…read morequestions which Nicholas was able to remedy & helped me change plans to give me more data at a lower cost. I was in the Camp Bowie store around 3:30 on a Thursday. There were only 2 consultants working but I only had to wait about 10 minutes.

I'm just starting to think AT&T has no customer service. There should be a way to access your…read morewarranty in store. Pathetic. You can't look up what store have products?

This story has moved to a new location in the shopping center so if have gone to the old one near…read morethe Starbucks you are on the wrong side of things. Anyway, new store, nice, clean layout. Plenty of associates to help you spend your money. My friend and I were there for her Genius Bar appointment. They saw her on time, answered her questions. All good.

First off, Apple's Technical Support associates online, on the phone or in person, are INCREDIBLE!…read moreThey are so caring and immediately take ownership of the technical issue I'd had each time I've contacted them. I was having a charging issue with my AirPods Pro 2. I work with Apple Technical Support for around an hour, and they were not able to get to the root of the issue. Their suggestion was to head over to the "Genius Bar" at one of our local Apple stores. Upon arriving I checked up since I'd made a prior appointment. I love the vibe the Apple stores have. I'm glad I'd made an appointment since the store was packed. There was a lot of students there since it's the start of school. After a 10-15-minute wait as the Genius Bar, Blake greeted me with a smile and asked me what's going on. He logged on to my service record and followed what had already occurred the prior day with the support I'd received. I asked his how long he's worked for Apple. He told me 10 years on the Genius Bar and 20 years providing Apple support. Yep, I was chatting with a genius at the Genius Bar. He clarified what was happening and which air Pod was acting up. He ran several intensive tests and at the Genuis Bar and back in the back of the store. For some reason there was a "disconnect" between one of the pods and the case causing the charging issue. He needed to send them in for repair and they'd be back in my hands in 4-5 days. Thank goodness for AppleCare. What an incredible experience with Blake and the Apple store personnel. Superior service and support are what one expects with Apple products and that's what I received.

I brought a 97 year old woman (will be 98 in 3 months) who is hard of hearing and has macular…read moredegeneration to the T-Mobile store at 4811 Overton Ridge Blvd., Suite 236, Ft. Worth, TX 76132. She bought a new phone at a different location, on a different day and did not receive verbal information and instructions on her new phone. Eve was the customer service representative that assisted her today on Overton Ridge Blvd. Eve was absolutely WONDERFUL! There aren't enough adjectives to describe her customer service skills. She is an asset to T-Mobile. She explained everything in detail and worked with the customer to make sure all of the settings were correct on the customer's new phone since the customer is very hard of hearing and can't see very well. Eve also spoke to the customer's audiologist since the phone rings through her hearing aids. Eve wanted to make sure the settings on the new phone matched what settings were needed to ensure easy access, the best volume, and clarity. Eve was very knowledgeable, patient and understanding of the customers challenges and wanted to make sure the customer would get the best service from her phone possible. Eve further told her if she needed any more help with her phone to come back to her and she would be happy to assist her in anyway possible. Kudos to Eve. She could certainly give classes on "customer service" which is definitely needed at many places of business. Thank you, Eve for a job well done and for enlightening our confidence that "Real Customer Service" still exists. From: An extremely satisfied customer!

Had to change plans, unlock a phone, cancel some lines, which other T-Mobile 3rd party stores nor…read more611 couldn't do. Shannon fixed everything. Ask for her and she will solve your problems.