Cancel

Open app

Search

T-Mobile Experience Store

2.5 (8 reviews)
ModerateMobile Phones
Closed • 10:00 am - 8:00 pm
Updated 2 months ago

T-Mobile Experience Store Photos

From this Business

Recommended Reviews - T-Mobile Experience Store

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Roy J.
0
37
28

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Joi C.
0
72
21

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Dan S.
0
50
11

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Business owner information

Photo of T-Mobile

T-Mobile

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 1
Thanks 0
Love this 2
Oh no 1
Photo of Mark O.
131
7
0

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

14 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Ask the Community - T-Mobile Experience Store

Verify this business for free

Get access to customer & competitor insights.

Verify this business

AT&T Store

AT&T Store

(14 reviews)

Still trying to fix the mess they created. Don't trust anything they say in this store. I have…read morespent about 8 hours with "customer support " and over 2 hours in the Dover corporate location. The manager at the Smyrna store is not interested in customer satisfaction.

I would like to start by saying I have never had an issue with ATT service and this review is…read morenotabout the service, but about the store and ATT Policies / money gub. For backstory I use there prepaid $40 bucks a month plan unmimted talk, text and 15 gb of fast data- it slows down unlimited. Which works for me, I prefer to buy my phone out right. ( that's just me ). I was told I wasn't able to go in by the phone out right that they do not do that, but I have always done that. I understand 4 year is a long time and things changed. This store was not friendly on the phone when I called and asked if they had the one I wanted and if I could pay full price. They had ASKED THE manger. The MANGER OKED. As soon as I walked in I was greeted by Bart, I explained I came to purchase a new phone. He said I couldn't just by it, never asked if I had a plan. And I said why I could by it online. When I mention who we spoke to on the phone, he finally let me purchased the phone and put it on my prepaid plan. The whole time he was stand off-ish hardly looked at me, acted like when I didn't say what gig phone I wanted as the first word was so dumb of me. Since I didn't plan on going in after work, I didn't bring the phone case I got in, BART treaded me like inconvenient, and the way his body language spoke about me was different, when he asked if I wanted to see any cases I probably would have gotten one. Only once I got home I realized BART WAS THE MANGER. As an manger there is no way he should have treated anyone that way, especially someone who is coming in off the streets and was willing to easily put down over a thousand dollars on a phone. I could have switched plan, upgraded, if sales associates was truly trying to sell you something, but no I got treated like red headed stepchild.

Best Buy - Dover - There forums deleted 2 other posts seeking help. They then banned my account and finally a rep posted to make it seem like they were helping

Best Buy - Dover

(37 reviews)

$$

Geek Squad is amazing at this store! They installed two TV mounts in my home. They went above and…read morebeyond. I can't remember both of their names, but I believe one was named Geoffrey. They always work together on home installations.

Buyer Beware!!!! I purchased a refrigerator around 24/25 three defective non working refrigerators…read morewere brought to my home. By the third try I kept the last one given it worked but the top was severely damaged on top since you couldn't see it I kept it and they compensated me for accepting the damaged merchandise I should've learned from there I just ordered a washer and dryer the incompetency a lack of training and knowledge was mind boggling. I ended up having 3 delivery dates within 3 weeks due to someone canceling my order unbeknownst to me. Installers driving to my home just to tell. me they couldn't instlall my pedestals given it wasn't on the order thiough id gone to the store the day before to confirm that they would be installed I was told they would compensate me for alll the aggravation that id suffered due too their ineptness once the machines were delivered They offered me $50 off each machine totaling $100 I declined and informed them that they could pick up their machines. Its the principle at this point The management has no integrity and spreading falsehoods with the exception of Darren, With consumers being very particular about where and who they spend their hard earned money with I chose to take my business elsewhere to a business who still believes in prioritizing satisfying the customers.

T-Mobile Experience Store - mobilephones - Updated May 2026

Loading...
Loading...
Loading...