I have been searching for a phone case to protect my LG4+. I haven't had much luck in DC or MD. I…read morealso didn't want to wait to order something on Amazon. The employee was sitting behind the counter, checking his email. He wasn't outgoing, but he was helpful enough to show me a large supply of choices for my phone. He let me try several cases to make sure that they fit. He didn't rush me either. I sat on the floor and looked at dozens for cases. I paid $20 for a hardback case (plastic was $15).

TLDR: ended up with a more broken phone. Technicians lied to manager -manager hung up on customer…read more If I could, I would give this place negative stars. The absolute rudest staff, with zero technical skill. This place is worse than a joke. Took a functioning phone to have a screen replaced. 40 minutes later had a new screen and a completely not functional phone. Extraordinarily rude staff claimed they had absolutely no responsibility. Refused to offer any assistance. Said we should go have the SIM card checked at Verizon. I had to demand a refund. I had to demand to speak to a manager, who when he finally answered his phone, essentially called me a liar and absolved himself and his staff of any responsibility. He then hung up on me. If you have a problem, his name is Savas Abi, His phone number is 803-762-4034. He's a moron. A guard at the mall shared that this place is a complete ripoff - and has problems on the regular.

Most horrible experience ever with a cell phone repair company. They will screw you over and I…read morebelieve they have a secret operation going on beneath the DL. I would keep yourself away from this company and their employees. They are shiesty and will screw you over, steal your information and worse...ruin your life! Don't go here!!! You've been warned.

If I could have given no stars that would be a start. My phone would not allow me to make a call…read more Was in Dover so stopped in to see if they would check my phone. Walked in the door and was smilingly received. The gentleman said he didn't know what could be done but they would take a look. So went and sat down to wait to be called. Another scruffy looking person with a two day drunken binge look came up to the counter. I'm walked a couple, which he started to take their number but instead said come on back. He saw the shocked look on my face and told the couple to wait. He calls me up and I explain the situation again and also told him they were to look at my phone. He said he couldn't help me. Asked him if I was just wasting my time and he said yes. So I left fuming. Went to the Verizon store in Easton to see what they would say. Brandon looked at my phone, checked out a few things and had it working in no time. Thank you Brandon...Pooh on you Dover store.

I traded in my phone last December during a promotion where if you exchanged a phone you got two…read moreiPhone 15 promax plus an iPad and an Apple Watch at no cost. I was told the two new phones were completely free of charge, yet I've been charged an installment charge for both every month. Verizon is completely deceptive in their practices and marketing. After nearly 20 years with them I can't wait until my contract is up so I can find a new company.

This is my second time using this company for my Samsung Note 9 for a battery replacement. So far…read moreso good

Came home to discover my laptop had somehow locked me out and was not able to figure out the…read moreinsufficient instructions from Microsoft on how to correct the problem. Since losing my longtime, and trusted computer guru retirement I was at a loss. Decided to give Fix Ur Crack a try and I'm glad I did. Quinn quickly and expertly solved a security problem with my laptop. He also took the time to explain why the problem occurred and how to prevent it from happening again. Will be keeping his card for the future.

Worst possible customer experience you could imagine consider it theft!!!!!!…read more If you do business with these people approach with caution, check an double check everything before you walk out of the store, these are people not to be trusted. They added phone insurance to our contract without our knowledge knowing we were set up on auto pay, forged my signature to the contract without our knowledge. Must be something they do often as when called on it they got very defensive, an threatened me. Contracted for 2 iPhone 11, August 22, they were older models we payed $350 each 2 $700, signed a 4 year contract for service. Without our knowledge they added insurance @ $35 per month for 4 years. Would have cost $1700. to insure 2 phones we paid $700 for!!!!! Got an email from Verizon corp office April 24, insurance on our phones was going up!!!!!!!!!!!!!! insurance we didn't know we had. Called Verizon 800 # an canceled the insurance after paying $685. to insure phones we paid $700 for!!!!!!!!!!!!!!!!! Got no satisfaction from anyone @ Verizon not an apology no credit, they told us it was or responsibility to know what we purchase, even though the contract we walked out of the store with didn't mention INS. Questioned the store, Verizion 800# customer service, wrote letter to Verizon Corp with proof of forged signature!!!!!!!!!!!!!!!!! Too bad!!!!!!!!!!!!!

Reading these reviews, I can attest that nothing has improved. Please go here if you're over 50 and…read morelike being called "Honey" in a condescending tone of voice by someone selling you services. Did I say "services"? It took 5 visits to resolve all the issues we had, and each time, I was chastised and told "As I told you....". When clearly I was not told. I'd never had to send a trade in phone back, because the Verizon store always did that. Not at TCC--the woman in the store printed out pages of "instructions" for sending the trade in to Verizon. I called because the instructions weren't included in the ream of paper. "It's right there, honey." When I asked her what page it was on, she couldn't find it either, and eventually called me back and left a long, incoherent message with instructions that didn't work. I called--again-- and finally got someone else to (somewhat grudgingly) walk me through the process. We requested paper bills no less than 4 times, and of course, we were put on paperless billing. Another "Honey, I told you it would be more expensive." "How much more?" "I don't know." Unspoken: "and I don't care." If you have low blood pressure and need some aggravation to pep up your day, then by all means, TCC is the place for you!! Otherwise, head for a real Verizon store, and get actual service.

Tmobile in Millsboro…read more Jordan was extremely helpful. He spent lots of time on my issue. He definitely made my dreaded visit to fix my locked phone pleasant.

I have been getting mailings and emails from BOOST Mobile, notifying me that I was eligible for an…read moreupgrade to a new A15 phone for $15. I had 2 lines that I purchased at the same time, so both lines should have been eligible. When I arrived at the store, I was told that it would cost over $330 to upgrade. He quoted an activation fees, and new sims cards and the cost of the phones. I reminded him that the mailing said $15 . His response was that they send those mailings to everyone, but you have to come into the store to get a price. That explanation made no sense to me. He was literally trying to scam me in broad daylight. He said that his system didn't show that I was eligible for an upgrade. That was suspect, as the mailing that I received has my cell number on it, and it clearly stated that I was eligible for the $15 upgrade. If I'm an existing customer with the same number, why an activation fee??? Why new sims cards, when he could just transfer them to the new phones . These folks are dishonest!!! I attached a copy of the mailing. This is an excellent example of "Bait and Switch." The only way they got 1 star rating, was because a Zero was available. The initial reason for the visit was to replace my wife's phone. it was DEAD. At the time I wasn't aware that it had insurance on it. He pulled up my account but failed to mention that I could use the insurance to replace the defective phone. This is another reason why I believe that these folks are crooks. Buyers Beware.

Needed a new IPhone after the one I use for work was damaged beyond repair. After talking to a…read morefriend they expressed the great experience they had at this place. I called them and discussed what I needed! It was true my current phone to repair was gonna be a pretty hefty amount of money. But for a little more I could just get a new get phone (an iPhone se) . We drove up that evening and found the place full Of people. All of them were getting phone repairs, buying accessories etc. There were 2 men working at a work bench and they were feverishly repairing phones. It was a terrific experience!

I took my son's brand new iPhone here about a month ago after he broke it on a ride at the fair. 2…read moreweeks later, the screen is again cracked- I'm like WTH? So I bring it back in thinking surely there's a warranty- nope. So I again pay the $100 to fix the screen. It's been 2 weeks and guess what's happened to my son's phone again? The screen is again cracked- despite me paying the extra $10 for the screen protector. I guess I should've realized the first time this place does crappy work or something because this is insane- a screen should not be breaking every 2 weeks- something was not done correctly or they're using crappy screens to replace the old ones. I'm livid & will never return to this place or tell anyone to go here!

Geek Squad is amazing at this store! They installed two TV mounts in my home. They went above and…read morebeyond. I can't remember both of their names, but I believe one was named Geoffrey. They always work together on home installations.

Buyer Beware!!!! I purchased a refrigerator around 24/25 three defective non working refrigerators…read morewere brought to my home. By the third try I kept the last one given it worked but the top was severely damaged on top since you couldn't see it I kept it and they compensated me for accepting the damaged merchandise I should've learned from there I just ordered a washer and dryer the incompetency a lack of training and knowledge was mind boggling. I ended up having 3 delivery dates within 3 weeks due to someone canceling my order unbeknownst to me. Installers driving to my home just to tell. me they couldn't instlall my pedestals given it wasn't on the order thiough id gone to the store the day before to confirm that they would be installed I was told they would compensate me for alll the aggravation that id suffered due too their ineptness once the machines were delivered They offered me $50 off each machine totaling $100 I declined and informed them that they could pick up their machines. Its the principle at this point The management has no integrity and spreading falsehoods with the exception of Darren, With consumers being very particular about where and who they spend their hard earned money with I chose to take my business elsewhere to a business who still believes in prioritizing satisfying the customers.