I traded in my phone last December during a promotion where if you exchanged a phone you got two…read moreiPhone 15 promax plus an iPad and an Apple Watch at no cost. I was told the two new phones were completely free of charge, yet I've been charged an installment charge for both every month. Verizon is completely deceptive in their practices and marketing. After nearly 20 years with them I can't wait until my contract is up so I can find a new company.

If I could have given no stars that would be a start. My phone would not allow me to make a call…read more Was in Dover so stopped in to see if they would check my phone. Walked in the door and was smilingly received. The gentleman said he didn't know what could be done but they would take a look. So went and sat down to wait to be called. Another scruffy looking person with a two day drunken binge look came up to the counter. I'm walked a couple, which he started to take their number but instead said come on back. He saw the shocked look on my face and told the couple to wait. He calls me up and I explain the situation again and also told him they were to look at my phone. He said he couldn't help me. Asked him if I was just wasting my time and he said yes. So I left fuming. Went to the Verizon store in Easton to see what they would say. Brandon looked at my phone, checked out a few things and had it working in no time. Thank you Brandon...Pooh on you Dover store.

Tmobile in Millsboro…read more Jordan was extremely helpful. He spent lots of time on my issue. He definitely made my dreaded visit to fix my locked phone pleasant.

I visited this store for internet and phone service. I was waited on by a male representative named…read moreAdonnis. His lack of knowledge about T mobile services, plans, and pricing was a glaring reminder that these companies nor its employees care about quality or customer service. He provided me with incorrect information multiple times and when I asked for specifics about WiFi upload and download speeds he proceeded to tell me he didn't know that information. I asked him if they had any placards or printed sheets in the store with the details of each plan and he told me they don't. This is wholly unacceptable and one of the worst retail experiences that I have ever encountered. How is one to make an informed decision without knowing exactly what they are choosing. He then tells me that I would need to look it up on my cell phone on the website. If the purpose of visiting the store is to receive professional assistance, why are customers being directed to perform self-service? He was so useless, and unaware that I believe he was intentionally being obtuse. If you don't want to service the public, find a job you actually like instead of wasting people's time. T-Mobile do better!

Needed a new IPhone after the one I use for work was damaged beyond repair. After talking to a…read morefriend they expressed the great experience they had at this place. I called them and discussed what I needed! It was true my current phone to repair was gonna be a pretty hefty amount of money. But for a little more I could just get a new get phone (an iPhone se) . We drove up that evening and found the place full Of people. All of them were getting phone repairs, buying accessories etc. There were 2 men working at a work bench and they were feverishly repairing phones. It was a terrific experience!

I took my son's brand new iPhone here about a month ago after he broke it on a ride at the fair. 2…read moreweeks later, the screen is again cracked- I'm like WTH? So I bring it back in thinking surely there's a warranty- nope. So I again pay the $100 to fix the screen. It's been 2 weeks and guess what's happened to my son's phone again? The screen is again cracked- despite me paying the extra $10 for the screen protector. I guess I should've realized the first time this place does crappy work or something because this is insane- a screen should not be breaking every 2 weeks- something was not done correctly or they're using crappy screens to replace the old ones. I'm livid & will never return to this place or tell anyone to go here!

Has ANYONE at Best Buy from corporate that handles the call center ever tried to use it???…read moreApparently not as they would see that you cannot get through to a LIVE HUMAN BEING!!! All I want to do is make a payment and the website won't allow me to log on. No matter how many times I've attempted to verify my username and password. PLEASE ADVISE

-10 stars: If you use Geek squad take pictures of whatever you bring to them to work on of its…read morephysical state, its event viewer status, and have a signed affidavit that it works by a credible witness.... because they will F you when they F your tech. I am an IT and brought in a gaming PC to have them replace my hard plastic tube liquid cooled CPU cooler with a fan unite I provided as they told me over the phone they would do it (its involved I had stuff to do). They checked it in, visually inspected it and certified in the doc no damage was visible. Two days later I get a message its ready to be picked up (sweet!). I get into the store and they tell me they couldn't do it because they cant remove the liquid (?) I ask the Tech if he really couldn't he then opened my pc and grabbed the hard tube supply line to the cpu and gave it a good tug.....!?!?!?! Its a 3yr old plastic tube with 3 year old seals and he raw dogged it as well with no esb or mat.... I get the bad boy home and roll up my sleeves to do it myself and I find red dye all over my CPU, my 3090, my ram, my M2 and down the board. Simply put they destroyed the entire PC!!! I have been fighting with them ever since to resolve the issue by replacing the PC. This is since 12/20/25. As of now I have yet to be contacted by their insurance company "sedgwick" as they were unwilling to take care of the store caused issue in store.

Best word I can give is run from this place! Nothing but a bunch of scammers! Monthly bill is…read moresupposed to be about $160.00, received my first month bill it was $407.00, I was told the company accidentally charged me twice so I would not have a bill for January. Hmmm okay got a bill for January and it wasn't for $160.00 but $303.00. After sitting in the store for well over an hour the manager informed us that the district manager would be in the next day and they would work on getting everything corrected and I would get a call. To no surprise I never received a call so I called multiple times and they did not pick up the phone. The sales rep that sold me my phones gave me his personal number even tried calling and texting him and nothing. So at this point I'm out of well over $1000.00 in between the phones I traded and bogust charges. I bought out my phones and went to another carrier.i don't have the money or patience to deal with a company that is not honest and doesn't stand behind thier products or word

Store employee stated we could upgrade with a $700 per phone credit to pay about $5 per cycle…read more Turns out we got $65 total versus $1400 for the upgrade. He did not ever state that it was "as much as", so he either lied or did not understand the deal. I am giving him the benefit of the doubt with 2 stars, so be warned to ask and not just assume he is correct.

This is about a reward card I received for a promotion. I miss placed the card after having a TKR…read moreand AT&T would not give me another replacement card because the card was expired but the $300 dollars was never used because it was lost. So they got the money back, bad business for AT&T. This is from their 800 caller, if the money was not taken off the card why not issue another card? Will go back to Verizon wireless for better services.

This is my second time using this company for my Samsung Note 9 for a battery replacement. So far…read moreso good

Came home to discover my laptop had somehow locked me out and was not able to figure out the…read moreinsufficient instructions from Microsoft on how to correct the problem. Since losing my longtime, and trusted computer guru retirement I was at a loss. Decided to give Fix Ur Crack a try and I'm glad I did. Quinn quickly and expertly solved a security problem with my laptop. He also took the time to explain why the problem occurred and how to prevent it from happening again. Will be keeping his card for the future.

I have been searching for a phone case to protect my LG4+. I haven't had much luck in DC or MD. I…read morealso didn't want to wait to order something on Amazon. The employee was sitting behind the counter, checking his email. He wasn't outgoing, but he was helpful enough to show me a large supply of choices for my phone. He let me try several cases to make sure that they fit. He didn't rush me either. I sat on the floor and looked at dozens for cases. I paid $20 for a hardback case (plastic was $15).

TLDR: ended up with a more broken phone. Technicians lied to manager -manager hung up on customer…read more If I could, I would give this place negative stars. The absolute rudest staff, with zero technical skill. This place is worse than a joke. Took a functioning phone to have a screen replaced. 40 minutes later had a new screen and a completely not functional phone. Extraordinarily rude staff claimed they had absolutely no responsibility. Refused to offer any assistance. Said we should go have the SIM card checked at Verizon. I had to demand a refund. I had to demand to speak to a manager, who when he finally answered his phone, essentially called me a liar and absolved himself and his staff of any responsibility. He then hung up on me. If you have a problem, his name is Savas Abi, His phone number is 803-762-4034. He's a moron. A guard at the mall shared that this place is a complete ripoff - and has problems on the regular.