I came here after breaking my phone while out of town. I made an appointment online so right when I…read moreshowed up, someone helped me. I can't remember his name, but the man who helped me was very knowledgeable about all of the phones, he was able to help me get another one up and running before I left and transfer all my contacts. Usually I dread going to a cell phone store but my experience here was enjoyable!

I traded in my phone last December during a promotion where if you exchanged a phone you got two…read moreiPhone 15 promax plus an iPad and an Apple Watch at no cost. I was told the two new phones were completely free of charge, yet I've been charged an installment charge for both every month. Verizon is completely deceptive in their practices and marketing. After nearly 20 years with them I can't wait until my contract is up so I can find a new company.

Tmobile in Millsboro…read more Jordan was extremely helpful. He spent lots of time on my issue. He definitely made my dreaded visit to fix my locked phone pleasant.

I visited this store for internet and phone service. I was waited on by a male representative named…read moreAdonnis. His lack of knowledge about T mobile services, plans, and pricing was a glaring reminder that these companies nor its employees care about quality or customer service. He provided me with incorrect information multiple times and when I asked for specifics about WiFi upload and download speeds he proceeded to tell me he didn't know that information. I asked him if they had any placards or printed sheets in the store with the details of each plan and he told me they don't. This is wholly unacceptable and one of the worst retail experiences that I have ever encountered. How is one to make an informed decision without knowing exactly what they are choosing. He then tells me that I would need to look it up on my cell phone on the website. If the purpose of visiting the store is to receive professional assistance, why are customers being directed to perform self-service? He was so useless, and unaware that I believe he was intentionally being obtuse. If you don't want to service the public, find a job you actually like instead of wasting people's time. T-Mobile do better!

Needed a new IPhone after the one I use for work was damaged beyond repair. After talking to a…read morefriend they expressed the great experience they had at this place. I called them and discussed what I needed! It was true my current phone to repair was gonna be a pretty hefty amount of money. But for a little more I could just get a new get phone (an iPhone se) . We drove up that evening and found the place full Of people. All of them were getting phone repairs, buying accessories etc. There were 2 men working at a work bench and they were feverishly repairing phones. It was a terrific experience!

So kind, knowledgable, professional, and go out of their way to assist me each time I need their…read morecell phone assistance. Recommend to my family and friends. You also!! Sincerely, Sheri L Retired RN

Improve customer representative need to know more about what they selling went back to AT&T in…read moreDover have an issue about my galaxy S26 plus they didn't know jack

Still trying to fix the mess they created. Don't trust anything they say in this store. I have…read morespent about 8 hours with "customer support " and over 2 hours in the Dover corporate location. The manager at the Smyrna store is not interested in customer satisfaction.

Geek Squad is amazing at this store! They installed two TV mounts in my home. They went above and…read morebeyond. I can't remember both of their names, but I believe one was named Geoffrey. They always work together on home installations.

I have also traveled extensively throughout Western Europe, Eastern Europe, the Middle East, and…read moreAsia. In all those years of living and traveling, I have never experienced anything like this in a store. CUSTOMER TREATMENT AT BEST BUY IN DOVER, DELAWARE -- CORPORATE MANAGEMENT MUST TAKE ACTION I am extremely disappointed and outraged by my experience at9 the Best Buy store in Dover, Delaware. The behavior I encountered was completely unacceptable and raises serious questions about how this store treats its customers. I went to the store to recycle a television and a modem because I had been told that Best Buy accepts these items for recycling. The manager informed me that I would have to pay $25 to recycle the television. I found this fee unreasonable and initially walked out, leaving the television at the store. The manager then followed me outside and photographed my vehicle's license plate, telling me that he had my tag. I found this behavior intimidating and unnecessary. When I returned to retrieve my television, the manager called security. The security guard then physically pushed me out of the store, even though I was already backing out and attempting to leave. I explicitly told the guard, "Don't touch me." Let me be absolutely clear: disagreement over a $25 recycling fee does not justify intimidating a customer or physically pushing someone who is already leaving. I have lived in this country for 35 years: six years in Los Angeles, three years in Louisville, Kentucky, five years in Brooklyn, New York, and 20 years in Dover, Delaware. This incident was deeply disturbing, unprofessional, and completely unacceptable. I photographed the manager and the security guard involved in the incident. I am calling on Best Buy's corporate leadership to investigate this matter immediately. I expect management to review the available security-camera footage, interview the employees involved, and determine exactly why this situation was handled in such an aggressive manner. My position is clear: if the investigation confirms the conduct I experienced, I believe the manager and the security guard should be terminated. Employees entrusted with managing a store and providing security must understand that their authority comes with responsibility. Physical intimidation and inappropriate treatment of customers should have serious consequences. I also expect a written response from corporate management explaining the findings of its investigation and the corrective action taken. Best Buy is a national retailer, not a place where customers should fear being physically handled over a disagreement about a recycling fee. A company's policies do not excuse unprofessional conduct, and its employees must be held accountable. After 35 years in this country and extensive international travel, I never expected to encounter this kind of treatment at a major American retailer. Best Buy corporate management: I expect you to take this complaint seriously. This incident demands a thorough investigation and meaningful accountability.

Store employee stated we could upgrade with a $700 per phone credit to pay about $5 per cycle…read more Turns out we got $65 total versus $1400 for the upgrade. He did not ever state that it was "as much as", so he either lied or did not understand the deal. I am giving him the benefit of the doubt with 2 stars, so be warned to ask and not just assume he is correct.

This is about a reward card I received for a promotion. I miss placed the card after having a TKR…read moreand AT&T would not give me another replacement card because the card was expired but the $300 dollars was never used because it was lost. So they got the money back, bad business for AT&T. This is from their 800 caller, if the money was not taken off the card why not issue another card? Will go back to Verizon wireless for better services.

Needed a iPhone screen replacement, great customer service ! Replaced my screen in 20 min would…read moredefinitely recommend!!!

I had to pay $375 upfront for a repair that ultimately I didn't need. I was told they don't offer…read morerefunds. I negotiated a 35% restocking fee that, to date, I have never received. What a racket.

I have been searching for a phone case to protect my LG4+. I haven't had much luck in DC or MD. I…read morealso didn't want to wait to order something on Amazon. The employee was sitting behind the counter, checking his email. He wasn't outgoing, but he was helpful enough to show me a large supply of choices for my phone. He let me try several cases to make sure that they fit. He didn't rush me either. I sat on the floor and looked at dozens for cases. I paid $20 for a hardback case (plastic was $15).

TLDR: ended up with a more broken phone. Technicians lied to manager -manager hung up on customer…read more If I could, I would give this place negative stars. The absolute rudest staff, with zero technical skill. This place is worse than a joke. Took a functioning phone to have a screen replaced. 40 minutes later had a new screen and a completely not functional phone. Extraordinarily rude staff claimed they had absolutely no responsibility. Refused to offer any assistance. Said we should go have the SIM card checked at Verizon. I had to demand a refund. I had to demand to speak to a manager, who when he finally answered his phone, essentially called me a liar and absolved himself and his staff of any responsibility. He then hung up on me. If you have a problem, his name is Savas Abi, His phone number is 803-762-4034. He's a moron. A guard at the mall shared that this place is a complete ripoff - and has problems on the regular.