I have been searching for a phone case to protect my LG4+. I haven't had much luck in DC or MD. I…read morealso didn't want to wait to order something on Amazon. The employee was sitting behind the counter, checking his email. He wasn't outgoing, but he was helpful enough to show me a large supply of choices for my phone. He let me try several cases to make sure that they fit. He didn't rush me either. I sat on the floor and looked at dozens for cases. I paid $20 for a hardback case (plastic was $15).

TLDR: ended up with a more broken phone. Technicians lied to manager -manager hung up on customer…read more If I could, I would give this place negative stars. The absolute rudest staff, with zero technical skill. This place is worse than a joke. Took a functioning phone to have a screen replaced. 40 minutes later had a new screen and a completely not functional phone. Extraordinarily rude staff claimed they had absolutely no responsibility. Refused to offer any assistance. Said we should go have the SIM card checked at Verizon. I had to demand a refund. I had to demand to speak to a manager, who when he finally answered his phone, essentially called me a liar and absolved himself and his staff of any responsibility. He then hung up on me. If you have a problem, his name is Savas Abi, His phone number is 803-762-4034. He's a moron. A guard at the mall shared that this place is a complete ripoff - and has problems on the regular.

Most horrible experience ever with a cell phone repair company. They will screw you over and I…read morebelieve they have a secret operation going on beneath the DL. I would keep yourself away from this company and their employees. They are shiesty and will screw you over, steal your information and worse...ruin your life! Don't go here!!! You've been warned.

I came here after breaking my phone while out of town. I made an appointment online so right when I…read moreshowed up, someone helped me. I can't remember his name, but the man who helped me was very knowledgeable about all of the phones, he was able to help me get another one up and running before I left and transfer all my contacts. Usually I dread going to a cell phone store but my experience here was enjoyable!

I traded in my phone last December during a promotion where if you exchanged a phone you got two…read moreiPhone 15 promax plus an iPad and an Apple Watch at no cost. I was told the two new phones were completely free of charge, yet I've been charged an installment charge for both every month. Verizon is completely deceptive in their practices and marketing. After nearly 20 years with them I can't wait until my contract is up so I can find a new company.

Needed a iPhone screen replacement, great customer service ! Replaced my screen in 20 min would…read moredefinitely recommend!!!

if I could give them 0 stars I would. phone was fixed on a…read moreThursday for a cracked screen After that phone starting moving slow kept freezing. I noticed the screen was lifted from the phone I tapped screen with my finger and it cracked was told warranty would not cover per their vendor phone set for 2 days before anyone called to even tell me that This is the worst company ever they are not certified to do the work will be reporting them don't waste your money why with them

Reading these reviews, I can attest that nothing has improved. Please go here if you're over 50 and…read morelike being called "Honey" in a condescending tone of voice by someone selling you services. Did I say "services"? It took 5 visits to resolve all the issues we had, and each time, I was chastised and told "As I told you....". When clearly I was not told. I'd never had to send a trade in phone back, because the Verizon store always did that. Not at TCC--the woman in the store printed out pages of "instructions" for sending the trade in to Verizon. I called because the instructions weren't included in the ream of paper. "It's right there, honey." When I asked her what page it was on, she couldn't find it either, and eventually called me back and left a long, incoherent message with instructions that didn't work. I called--again-- and finally got someone else to (somewhat grudgingly) walk me through the process. We requested paper bills no less than 4 times, and of course, we were put on paperless billing. Another "Honey, I told you it would be more expensive." "How much more?" "I don't know." Unspoken: "and I don't care." If you have low blood pressure and need some aggravation to pep up your day, then by all means, TCC is the place for you!! Otherwise, head for a real Verizon store, and get actual service.

Worst possible customer experience you could imagine consider it theft!!!!!!…read more If you do business with these people approach with caution, check an double check everything before you walk out of the store, these are people not to be trusted. They added phone insurance to our contract without our knowledge knowing we were set up on auto pay, forged my signature to the contract without our knowledge. Must be something they do often as when called on it they got very defensive, an threatened me. Contracted for 2 iPhone 11, August 22, they were older models we payed $350 each 2 $700, signed a 4 year contract for service. Without our knowledge they added insurance @ $35 per month for 4 years. Would have cost $1700. to insure 2 phones we paid $700 for!!!!! Got an email from Verizon corp office April 24, insurance on our phones was going up!!!!!!!!!!!!!! insurance we didn't know we had. Called Verizon 800 # an canceled the insurance after paying $685. to insure phones we paid $700 for!!!!!!!!!!!!!!!!! Got no satisfaction from anyone @ Verizon not an apology no credit, they told us it was or responsibility to know what we purchase, even though the contract we walked out of the store with didn't mention INS. Questioned the store, Verizion 800# customer service, wrote letter to Verizon Corp with proof of forged signature!!!!!!!!!!!!!!!!! Too bad!!!!!!!!!!!!!

Improve customer representative need to know more about what they selling went back to AT&T in…read moreDover have an issue about my galaxy S26 plus they didn't know jack

Still trying to fix the mess they created. Don't trust anything they say in this store. I have…read morespent about 8 hours with "customer support " and over 2 hours in the Dover corporate location. The manager at the Smyrna store is not interested in customer satisfaction.

Tmobile in Millsboro…read more Jordan was extremely helpful. He spent lots of time on my issue. He definitely made my dreaded visit to fix my locked phone pleasant.

I visited this store for internet and phone service. I was waited on by a male representative named…read moreAdonnis. His lack of knowledge about T mobile services, plans, and pricing was a glaring reminder that these companies nor its employees care about quality or customer service. He provided me with incorrect information multiple times and when I asked for specifics about WiFi upload and download speeds he proceeded to tell me he didn't know that information. I asked him if they had any placards or printed sheets in the store with the details of each plan and he told me they don't. This is wholly unacceptable and one of the worst retail experiences that I have ever encountered. How is one to make an informed decision without knowing exactly what they are choosing. He then tells me that I would need to look it up on my cell phone on the website. If the purpose of visiting the store is to receive professional assistance, why are customers being directed to perform self-service? He was so useless, and unaware that I believe he was intentionally being obtuse. If you don't want to service the public, find a job you actually like instead of wasting people's time. T-Mobile do better!

Needed a new IPhone after the one I use for work was damaged beyond repair. After talking to a…read morefriend they expressed the great experience they had at this place. I called them and discussed what I needed! It was true my current phone to repair was gonna be a pretty hefty amount of money. But for a little more I could just get a new get phone (an iPhone se) . We drove up that evening and found the place full Of people. All of them were getting phone repairs, buying accessories etc. There were 2 men working at a work bench and they were feverishly repairing phones. It was a terrific experience!

So kind, knowledgable, professional, and go out of their way to assist me each time I need their…read morecell phone assistance. Recommend to my family and friends. You also!! Sincerely, Sheri L Retired RN