1. Integrity PC Computers

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Dover, DE

Integrity PC Computers

4.2 (5 reviews)
Closed • 9:00 am - 5:30 pm

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Best Buy - Dover

Best Buy - Dover

(39 reviews)

$$

Geek Squad is amazing at this store! They installed two TV mounts in my home. They went above and…read morebeyond. I can't remember both of their names, but I believe one was named Geoffrey. They always work together on home installations.

I have also traveled extensively throughout Western Europe, Eastern Europe, the Middle East, and…read moreAsia. In all those years of living and traveling, I have never experienced anything like this in a store. CUSTOMER TREATMENT AT BEST BUY IN DOVER, DELAWARE -- CORPORATE MANAGEMENT MUST TAKE ACTION I am extremely disappointed and outraged by my experience at9 the Best Buy store in Dover, Delaware. The behavior I encountered was completely unacceptable and raises serious questions about how this store treats its customers. I went to the store to recycle a television and a modem because I had been told that Best Buy accepts these items for recycling. The manager informed me that I would have to pay $25 to recycle the television. I found this fee unreasonable and initially walked out, leaving the television at the store. The manager then followed me outside and photographed my vehicle's license plate, telling me that he had my tag. I found this behavior intimidating and unnecessary. When I returned to retrieve my television, the manager called security. The security guard then physically pushed me out of the store, even though I was already backing out and attempting to leave. I explicitly told the guard, "Don't touch me." Let me be absolutely clear: disagreement over a $25 recycling fee does not justify intimidating a customer or physically pushing someone who is already leaving. I have lived in this country for 35 years: six years in Los Angeles, three years in Louisville, Kentucky, five years in Brooklyn, New York, and 20 years in Dover, Delaware. This incident was deeply disturbing, unprofessional, and completely unacceptable. I photographed the manager and the security guard involved in the incident. I am calling on Best Buy's corporate leadership to investigate this matter immediately. I expect management to review the available security-camera footage, interview the employees involved, and determine exactly why this situation was handled in such an aggressive manner. My position is clear: if the investigation confirms the conduct I experienced, I believe the manager and the security guard should be terminated. Employees entrusted with managing a store and providing security must understand that their authority comes with responsibility. Physical intimidation and inappropriate treatment of customers should have serious consequences. I also expect a written response from corporate management explaining the findings of its investigation and the corrective action taken. Best Buy is a national retailer, not a place where customers should fear being physically handled over a disagreement about a recycling fee. A company's policies do not excuse unprofessional conduct, and its employees must be held accountable. After 35 years in this country and extensive international travel, I never expected to encounter this kind of treatment at a major American retailer. Best Buy corporate management: I expect you to take this complaint seriously. This incident demands a thorough investigation and meaningful accountability.

Integrity PC Computers - itservices - Updated November 2026

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