Shout out to Jamie at the 403 Reading Road location of TMobile. Her customer service was outstanding. She helped my elderly parents switch from Verizon to TMobile smoothly. Explained the documents & receipts in simple language. And helped with basic operation of their new phones. She went the extra mile by putting me (their daughter who lives 500 miles away) on speaker phone during the whole process to be sure that I was happy with the choices made & associated cost. After the transaction, she texted me copies of the documents since I am listed as an authorized user. She also responded a week later for help regarding a document & usage of the new phones. I so appreciate her work ethic & service. It was a pleasure to work her. read more