KIANNA SAVED THE DAY!! My son and I had an issue due to TMobile not doing their job but Kianna…read morecontacted supervisors until she found someone to help us. We had wasted so much time online, calling and in store at another branch in Delaware but we had an excellent experience coming to the Manheim store. We were in there maybe a half hour. Maybe--thats it. She was very polite and didn't give up. I will be going to this store in the future for any issue. My phone was messed up for two months before trying this store. She got it done in no time. I believe the other rep was supervisor Nate. I hope I got his name right. They really did a great job. The only pain free experience I've had with this whole mess! thanks again Kianna!! Give her a raise! Nate too!

I called this morning to see if the phone I wanted was available, they had 1 in stock. The…read moregentleman (Evan) was very professional on the phone and was willing to hold the phone until I came in, which was roughly 30 minutes later. When I got to the store with my mother he was very welcoming and helped me with questions regarding my new phone and accessories that I can get with the Samsung Galaxy Note 10+. Evan made my visit to Verizon for welcoming, and his customer service is excellent.

I was stunned at 6pm on the 3rd of July by this store in the best way. After an hour on the phone…read morewith Verizon after upgrading they couldn't manage to get my new phone to connect to the network. Within 10 minutes of talking to Mariah and Silver, they were on the phone escalating it to get it fixed. Do yourself a favor and avoid calling customer support and go visit the personable employees at Verizon in Lionville. Those two turned my night around and saved me from having no phone on the 4th. Thanks a bunch; these are the employees that need to be lifted up to run stores!

Best experience ever. I hate when I have to upgrade my phone but they made it seamless. They…read morepre-ordered my phone, called to let me know it was there, did the transfer for me, directed me to a better plan with a discount, and sent in my trade in. They answered all of my questions and treated me like family. Huge shout out to Dave, Davonte, and Cirque Du Soleil guy for going the extra mile and helping me. Thank you so much.

After two awful experiences at the Willow Street franchise store I was happy to find Gamaliel who…read morewas willing to look at what I showed him and do enough research to understand a T-Mobile product he hadn't been trained on. Further, store manager Rob was just as accommodating and ultimately got me the answers I was looking for. I appreciate their effort and willingness to help and find answers. Thanks guys.

I recently made the switch from AT&T to T-Mobile. I moved / consolidated 4 voice lines and 1 WiFi…read moreinternet line. How was the experience? It started off great! Our in-store rep was knowledgeable, experienced, and personable; frankly, fantastic. The pricing was enticingly competitive, the switch process was easy, the equipment is good, and the product service (cellular and internet) is acceptable. So, what's not to like? EVERY MONTH so far (Jan, Feb, Mar, Apr), there have been errors with my billing. Company contacts have been pleasant and helpful while working to resolve issues (still not finalized). Promo credits were incorrectly assigned, consequently denied, then updated repeatedly for approvals. We are 4 months into our service, and only 1 of 4 promos have been approved. They were supposed to take 6-8 weeks. I have spent hours each month to review billing to catch errors. I have visited a corporate store (where origination took place) on 3 occasions, and have used the T-Mobile app to engage customer service on multiple occasions. I just cannot understand how/why the customer support model seems so dysfunctional. Honestly, they are making me wonder if I should pay more to another carrier to get monthly invoicing to be correct without intervention.

I've gone into this location a handful of times either to upgrade phones or for an issue on my…read morebill. There are a lot of very nice employees and they are all very helpful and knowledgeable about the different phones and other products they have their. Usually when I go to upgrade phones I know I will be there for an hour or more not because of the employees but because their system is so slow it takes forever to process everything and for them to get the new phone set up, you know the system is bad when the employee themself is complaining about it repetitively. Every time I has gone in there the guys working are always joking around with each other while with customers and also sometimes have music playing with some profanity. This did not bother me but there have been other people in the store the same time as me and yo could tell they were bothered by these things. Overall employees are very kind and if you have an issue with your phone, bill, etc. this is a nice clean location to go to.

Where do I start? After an ABSOLUTELY DEPLORABLE visit to the New Holland store, from which I…read morewalked away without purchasing a plan or a phone (stay away from that store), I tried one more time at the Ephrata store. Best decision I could have made! I spoke to Chris. What a guy! The man spent the next two hours helping me. He had to undo the mess that the New Holland store had made. They had created an account for me despite the fact that I had purchased NOTHING. It took a call to corporate and half hour of time to get that debacle fixed, but Chris hung in there and made sure he did all he could to get that mess cleaned up. After he got that done, he spent time explaining to my son the various options for phones available to him. Chris didn't go "latest and greatest" on us. He worked inside our budget to get us solid, state of the art equipment at as little cost to us as possible. After helping my son, Chris helped me pick out a surprise phone for my wife for Christmas and pulled it off with her right there. Chris answered all my questions, did everything he could to save me money, and genuinely took care of all my customer service needs. He explained all the plans available to me, didn't hard sell the extras, but did make me aware of them. I did take advantage of the protection plans he offered. All the way around, Chris was knowledgeable about his products, his plans and his job. I genuinely felt cared about. The store was busy and the staff was just great all the way around. Both Chris and his fellow associate knew what they were doing. If you need a T Mobile store to develop a relationship with, Ephrata is the place to go.

Had a good experience in a cell phone store today... a rarity. Most cell phone store visits either…read moreend with me spending, being redirected to dealing with the carrier online, being talked into a new phone, or swearing to never set foot in one again. This, of course, is much the same as going to the procto-doctor. Different set of tools, mind you, but the same level of apprehension and ultimately, discomfort. Today, we went in with one simple goal: to change my mother's cell phone account (which, I'm ashamed to say, I still was under, at age 42) and bring it under my auspices. It was family vacation that this came up two weeks ago, and in many ways my manhood was bruised by the ambush I experienced...so, hence, the day of reckoning. No new phones, no more money, no fancy-smanchey plans. Just like my coffee, please..black...no frappachino-framily shamily with a twist of mocha caramel. Just let me stay cheap, and put the stinking account in my name and send me the bill...so my manhood can heal. Well, I came close to meeting my goal. Jim, a quite affable fella of 24 or so, answered questions, and calmed my over-aggressive fears...and when the time was right, dialed Verizon and put me on the phone with a customer-service rep who pretended to be on my side, but in the end, bilked me for an extra $10 a month to keep my unlimited-data plan. "Bunch of savages in this town", to quote Randall from "Clerks". There must be a quota for these people, for "upgrades" squeezed from the innocent. Anyway, midway through the call, Jim pulled the phone from my hand, and in a very official voice, tried to reason with the kindly thief on the other end, to no avail. When all was said and done, we used his computer to finalize the changes to the account. Quite helpful, this chap is. Through it all- the 30-some minutes on the phone, he engaged my son in tech-talk and tried to fix his ipod home button; he kept my quite friendly septuagenarian mother entertained by letting her ask his life story, and he even made her happy by changing the settings on her phone to keep the screen illuminated for the duration of a call, a oft-lamented inconvenience. And, to boot, after everyone told him how much I truly hate my LG Spectrum from 2007-vintage, he didn't even offer to ram one down my throat after I told him I wasn't getting anything new. Kudos for listening to a customer, Jim! So, the man earned his stripes for 45 minutes on a slow summer afternoon. He learned our family's life story, I got a cell phone bill to pay, and my mother and kids were entertained. Most importantly, I now have a cell phone bill, like every good patriotic American should!

This store always has the best customer service, But Michael…read moreWenrich was the absolute best yesterday. After many frustrating hours on the phone with Verizon I walked into the store and within 10 minutes he had figured out the issue and was remediating it for me. He also helped lower my monthly bill. I cannot say enough great things about him and this store. I was minutes from switching providers before Michael was able to save the day

While considering switching providers, we were offered a great deal on new phone trade ins that we…read morecouldn't refuse. Devon in particular went above and beyond, staying an hour & half beyond closing time just to make sure we had working phones. He offered suggestions without being pushy. Would definitely recommend both Devon and this store to anyone!

I've been dealing with this store since I moved to the area about 4 years ago because I've been…read morewith Verizon the whole time. The employees are attentive, even occasionally holding the door open for ya when you pull into the lot, and are quite knowledgeable about all the products, even if they don't have some of them in stock. If you have questions, don't hesitate to ask, and if you need help choosing a new phone/tablet or charger, they'll get you squared away and keep to your budget. My most recent trip took me there after a turbo charger I bought for my Motorola Turbo 2 broke after only a month and a half. All I had to do was mention my problem and the employee, Kyle, pulled up the purchase date, found me the same charger in house, and sent me on my way with an entirely new charger and cord. There was no hassle, no nothing, just a quick interaction and me leaving with a soon-to-be charged phone

Took my 89 yr old mother to the CC Fruitville Pike Lancaster store to get a new phone and switch…read morecarrier. The store is very comfortable with seating for waiting and has a wide selection of phones, tablets and accessories. Mia helped my mother through every step. Explaining the plans, new phone options, and doing the transfer. She answered every question even the ones that were asked twice with courtesy and patience. Top notch customer service is what makes Consumer Cellular different from other companies. Thank you, Mia, for making what might have been a confusing experience for an 89 yr old, very painless!

Service is unprofessional Go directly to CC for the best…read morehelp. This store is useless in helping and don't give the same sales as online

If it was possible to give zero stars, I would. A complete rip-off and absolutely the most…read morereprehensible, rude, unprofessional customer service I have ever experienced. I am no Karen but this place was the worst. I took my elderly, handicapped father there to unlock his deceased wife's phone. We were working with Angel who told us he could do it for $75-$125. He took our information, and entered some sort of communication to someone in another location. He said he had to wait for the response then he went behind the repair desk and then out to the floor to work with another customer. My dad and I sat for about 20 minutes wondering what was going on. Tu-Sean arrived and I asked him to help us because we didn't know what was going on. No one communicated to us. As far as we knew, we were being helped and then Angel left us to help someone else without communicating to us. Tu-Sean became VERY defensive, supercilious, and condescending. All I wanted to know was what was going on. I tried to explain no one communicated and he raised his voice to speak over me and tell me it takes time and I needed to be patient. I tried to explain our perspective but he became louder and more condescending so I picked up the cell phone and told my dad we were leaving. Tu-Sean followed me out of the store yelling at me and telling me there wasn't any place else that could do what they were going to do. I told him to stop talking and stop following me. I admit I called him an a-hole because he was yelling at us and treating us like he was superior and we were idiots. I stopped walking on the sidewalk on the way to my car, turned around and he came up to me about an inch away from my face. He was un-masked. I told his to walk away and stop accosting me. He acted as if he was going to attack me, or hit me. And this was supposed to convince me to go back into the store and give him our business? I told him again he was unprofessional and rude and to leave us alone. He continued to yell and act like a playground bully as I got into my car and drove away. The BEST part of this was that we drove to a place called U Break It, I Fix It and guess what? The service tech there pressed a couple of buttons and reset the phone within 2 minutes and didn't charge us anything. So not only was CPR and Tu-Sean unprofessional, but they are frauds and a rip-off. Don't set foot there. You're better off going somewhere else or buying a new phone.

I have been consistently impressed with CPR on Columbia avenue…read more Not only are they clean and well stocked, but they have all of the expertise and experience you need to keep your tech ticking. I've been in for repairs including swapping over my info to a new iPhone, which they did quickly and at a reasonable rate. Most recently I went in for some longer charging cables for my new Android. Not only did they have what I needed in stock, but they gave me an awesome price. The owner is kind and helpful. It's clear to me that he really knows his stuff. I would definitely recommend this place for any cell phone repairs, parts or accessories you need. They're by far the best around.