Switched from optimum to planet networks and it's been nothing but great service. Blazing fast…read moreInternet and the few times I've had issues I call up and get a human almost immediately. Optimum destroyed service electric.

I switched as soon as Planet was available after one too many issues and price increases from…read moreOptimum over 17 years. The install was a breeze and the techs were top notch going over every detail of my setup. When I didn't want to use their equipment he said that's ok but he also left me the router they supply, it was labeled where I would need to make connections and then he wrote his name and number on the box in case I needed to switch it quickly. When my router went out late one night, instead of scheduling an appointment and waiting they connected me up in a few minutes. When a part of my system failed (POE) and I talked with tech support they decided they needed to dispatch a tech. It took longer than I had excepted and hoped so when I called back to get an ETA the Support Manager located the part I was waiting on and personally drove it to my home. This is not something someone else told him, he took action because he cared about his customers. The company may not have the polish of a big company like Optimum but they shine like no other because off the nice, caring and hard working people who work at Planet Network.

Satisfied with the product, the service, and the price! I couldn't have asked for a better company…read moreto install my phone systems. From the quoting process to the installation, they were courteous, responsive, and willing to work with me. Highly recommend them if you want a quality installation for your office!

From the owner: Phone Connection provides business telephone systems installation and service in New Jersey. We…read morespecialize in Panasonic phone system products as well as phone equipment from other leading brands such as IPitomy and Avaya. Full list of services offered by Phone Connection: * VoIP Telephone Systems * Digital Telephone Systems * Data Cabling * CCTV Surveillance * Hosted VoIP Service * Cloud-Based Office Phone Systems Contact Phone Connection today for you free, no-obligation consultation!

Great Customer Service. They installed a new phone and access control system for my company…read more Service was lightning fast. I'm extremely happy with my new products!

I always have such a great experience with Novacom! They always provide service exactly as…read moreexplained. Also, their back office support staff is second to none! Do yourself a favor and give these guys a shot. I promise you will not regret it!

Disgusting, unprofessional place to work. The Owner and CEO, Susan, is openly in a relationship…read moreand living with the "top salesman" in the company, Chuck. Both take part in inappropriate conversations and behavior regularly, in the office. They are consistently leaving early, coming in late, and taking time off together, sending an uncomfortable vibe to the entirety of the office. Chuck is given the most lucrative accounts, conveniently, as the other sales people struggle to find business. Chuck is sexually inappropriate, and made comments suggesting breast enlargement, weight loss and sexual activity to women in the workplace. Although Chuck and Susan are openly in a romantic relationship, he secretly makes horrendous comments ensuring she is not aware of his behavior. Overall, this business is uncomfortable, unprofessional, and a truly disturbing place to work and do business with.

I'm a Director of a medium-sized PR, Marketing and Communications agency, working mainly in…read moreTelevision and Film. With the nature of my business, employees and I spend a significant amount of time on the phone with various television networks, producers, and several organizations dealing with nominations and awards. It is imperative that deadlines get met, particular agreements are upheld and we are courteous and professional with all clientele. In particular, we once had an incident that could have possibly impaired the reputation of our agency! Unfortunately, e-mail threads between our employees and the client were not enough to identify on whose behalf the issue stemmed from and instead of working to fix the issue at hand, it turned into a game of "he said, she said." This is why we are very thankful that we found Trisys! Several years ago, we purchased Replay - the call recording solution from Trisys. The product was cost-effective and very easy to use. Although we primarily implemented it for various successful marketing campaigns, and general phone etiquette, when this particular issue surfaced putting the company at risk, using Replay, we were able to find the archived recordings and listen through them. With this, we were able to identify the miscommunications and rectify the situation in time before anything got jeopardized. The solution has been reliable and we're now establishing some best practices to ensure nothing like this ever happens again....but if it does, we know Trisys has us covered. Thanks Trisys!

I run a small business that relies on our sales team to generate revenue. A key component of our…read moresuccess is the ability to monitor, review and train our sales team. It was for that reason that I purchased a Trisys unit. Sadly, this was not a wise purchase. The unit has never worked well (it turns out that the analog phone system that we and most small businesses use is not a good "fit" for them - too bad they never said so when I was in the buying process). I've spent countless hours on the phone with technical support - who seem like nice enough folks. I finally had a chance to speak with the owner of Trisys - who after saying there was nothing wrong with the equipment finally admitted that there was problem but wouldn't ship out the repair parts because it was against "policy." Silly me, I assumed that the owner of a company set policy and understood when there was a need to make an exception. When the product works it is great, but sadly it is unreliable and small businesses need reliable tools to run their businesses. If you can, look elsewhere for quality-reliable phone accounting and recording tools.

Worst customer service in the past 2 years, they don't want to send anyone out to take a look at…read moreanything or fix anything. Go elsewhere for VoiP service

During the last 12 years, I have worked as an IT project manager and I have had a lot of tech…read moresupport experiences both good and bad. I have received software and hardware support from India, Europe, United States and Canada. I have honestly never written comments or reviews about customer service or tech support but I had to make an exception in this case. I want to comment on order 63590 on December 8th. Jay Morales was the person who took my case from the beginning and I did not get good service. I got excellent service! He went above and beyond his obligations to help me and resolve my problem with so patience and courtesy. He is truly the definition of excelent customer service and it is people like him that make companies grow. I give him 10 stars for his tech support and I want to thank Tele-Data Solutions and Jay for a job very well done.

One call, one visit. Job well done. Excellent work and great…read morecommunication. Best price I could find and the work was done perfectly. Thank you!

The Folks at FiberTechs jumped in to help us out on a project where another LV Cabling company…read morecould not complete. They were highly responsive and cost effective. They were prompt, clean and neat in their workmanship and their back office was efficient in invoicing and providing COI and all other necessary paperwork to quickly complete the project. We would use them again on other projects for sure