I'm a Director of a medium-sized PR, Marketing and Communications agency, working mainly in Television and Film. With the nature of my business, employees and I spend a significant amount of time on the phone with various television networks, producers, and several organizations dealing with nominations and awards. It is imperative that deadlines get met, particular agreements are upheld and we are courteous and professional with all clientele.
In particular, we once had an incident that could have possibly impaired the reputation of our agency! Unfortunately, e-mail threads between our employees and the client were not enough to identify on whose behalf the issue stemmed from and instead of working to fix the issue at hand, it turned into a game of "he said, she said." This is why we are very thankful that we found Trisys!
Several years ago, we purchased Replay - the call recording solution from Trisys. The product was cost-effective and very easy to use. Although we primarily implemented it for various successful marketing campaigns, and general phone etiquette, when this particular issue surfaced putting the company at risk, using Replay, we were able to find the archived recordings and listen through them. With this, we were able to identify the miscommunications and rectify the situation in time before anything got jeopardized.
The solution has been reliable and we're now establishing some best practices to ensure nothing like this ever happens again....but if it does, we know Trisys has us covered.
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