do not get t mobile due to non english speaking people on 611 i'm not 600$ in debt and have already paid 1,100$ towards a iphone 14 traded in for a 16 as a young adult with a family i do not recommend getting t mobile read more

I am saving the 5th star to when we actually get service. I will be ditching Breezeline. I was waffling between TMobile and Spectrum. T Mobile now has the edge thanks to Yanni. Why? She did not try to oversell us. Spectrum kept trying for all those add ons, like TV packages, repeatedly. Dont need them. Yanni listened to what I WANTED. I like they have a gadget kinda like my router modem, at no cost to me, that I just plug in and move it around the house to find my best reception. Apparentally it is an easy install. I really like that I dont have to keep an eye on my fees and beg retention not to raise my rates. Big plus there. I am dreading canceling Breezeline because I am sure they will transfer me over and over until they finally get that I am done with Breezeline. I have my eye on two things...my cell and my internet. You will always win if you keep my charges stable. Spectrum is only slightly cheaper...for a year. Then up go the rates. I wasnt looking for gaming speeds. Just internet, enough to stream, enough to read my newspaper or ask Alexa a zillion stupid questions. Looks like T Mobile for me thanks to Yanni's expertise. She didn't oversell me. read more

I worked with Yanni, the store manager. She was awesome to work with. Very, very knowledgeable and friendly and nice. She helped me transfer my phone and open an account. I will definitely recommend her and if I have any other issues, I'll work with her! She is awesome!!! Bobb Basye read more

Unfortunately I received very poor customer service at this specific location. When a consumer walks into a place of business, they should be greeted or at the very least acknowledged!!! My husband, teenage son, and I stood in the store for over an hour without a courteous nod or even eye contact by the sales man or even the manager. I understand the concept of being busy and taking care of the customer that you are currently assisting, but blatantly ignoring other customers that are in your store is unprofessional. In general I'm not happy with this company with the way they conduct their outside sales men to allow them to make promises that corporate refuses to honor. If you are considering switching to T-Mobile don't! Their coverage is terrible, their promos from sales men are lies, and their customer service is deplorable! Sincerely a disgruntled consumer! read more

I stopped by this store to work on exchanging my phone from iPhone to android and got nothing but the run around. First told me the new owners turned off their WiFi. Then told me I could not complete my request because I am part of iPhone forever when I told them I didn't sign up for that program. Told me sprint automatically signed me up. Obviously was not interested in helping me or doing his job. Will never return to that store. Nothing but lies... read more

I had the same experience as the previous comment. Came into the store with my fiancé and neither of us were acknowledged or informed that we would be assisted after the current customers. That is just basic courtesy/professionalism. It doesn't take much to at least pretend to practice good customer service. Verizon has a much better system in their store where they greet and register you as soon as you walk in the door. Even if they are super busy. One star T-Mobile. read more