I'm new to Sparklight (formerly Hargray) and was having lagging fiber internet. Josh was my…read moretechnician, and not only was he able to quickly fix the issue, but he discovered (and corrected) several billing issues that I was unaware of, saving me ~$30 a month!

entire apartment complex, as well as other neighborhoods in Bluffton have to deal with spark light…read morebecause they have monopoly here. My ISP of record from Arizona actually has a contract of some sort, details, certainly unknown, or unavailable, with spark light to actually provide the service that's true for my entire complex of I don't know several hundred people maybe. Spark light/ HARGRAY has a horrible, horrible reputation here. Check them out online on Facebook, yelp, BBB they are incredibly messed up and not competent.

This tmobile will delete your reviews if it doesn't make them look good, tried to leave a review 3…read moredays ago I come back and it's gone... still got my first review badge so I know I made it but that's insane, don't go to this tmobile, regardless corporate store or not they are running this place shadier than a 2 dollar Rolex in Chinatown

The group of workers they used to have was super nice when we signed up I think their names were…read moreLinda,Mason and Gaby but when we came back about a week ago there's only this new lady Audra, she's the manager and she's the rudest person, I genuinely can't believe she is in sales much less a manager position, I downloaded this app just to leave a review she was insulting how much money I was willing to spend monthly because I didn't want to add on unneeded accessories with watches for me and someone that didn't exist( she was pitching a bogo offer for Me and someone else who may want a watch ) and I mean I get sales and all but like after so many no's it gets to the point I feel like all I'm here for is to make you more money, I just added a line and now you're trying to push for more?? And then getting a attitude after I finally just said "look I get you want the sale but I just came here to add a line and get another phone " and hearing "well you coulda done that online" and there's informal and condescending and that definitely was not the informal. Long story short this kiosk is slowly turning into the AT&T kiosk after they switched out from the first group of workers, now they just have a bunch of people who are rude and only see you as a sale and not a person. Please train your new manager regardless if she came from a previous store as a manager, clearly wherever she came from it isn't here or anywhere like it because her people skills are not there

Hi Tyler Smith and Clearwave fiber, it would be greatly appreciated if yourself and your team…read morerespects home owners! When a home owner posts a "No Soliciting" sign it tells salespeople, solicitors, and vendors not to knock, ring the doorbell, or enter private property to sell goods, request donations, or distribute flyers. It acts as a legal and visual boundary to deter unwanted visitors. While some solicitors (e.g., political or religious groups) may be exempt based on local laws, the sign generally empowers homeowners to report violators. I'm sure the woman the comments is not interested in switching providers. If opting out of marketing requires becoming a customer, just keep recycling the flyers. Seems like questionable policy to have. If I was her I would contact corporate to have address removed. Just a heads up to neighbors: even with a No Soliciting sign posted, Clearwave reps may still leave marketing materials and suggest signing up as the solution to stop receiving them.

Please reconsider using Clearwave Fiber…read more We scheduled an installation appointment with Clearwave Fiber for Saturday with a service window of 1:00 PM to 3:00 PM. Unfortunately, the experience was filled with poor communication, misinformation, and a complete lack of accountability. At 12:05 PM, a technician or contractor named Matt arrived at our home - nearly an hour before our scheduled appointment window. He arrived in an unmarked personal vehicle and was dressed in personal clothing, making it unclear whether he was actually affiliated with Clearwave. Matt informed us that fiber would need to be buried and that another team member would need to come out to complete that work. He advised us to call customer service for information on next steps and timing. At 12:09 PM, we contacted customer service and were told that our appointment was still scheduled for the 1:00 PM to 3:00 PM window and that someone would be coming out that day. At 2:54 PM, having heard nothing further, we texted Clearwave for an update and were told, "I'm showing my tech as nearby." By 3:59 PM, no technician had arrived, and no one had contacted us. When we reached out again, we were suddenly informed that a pre-bury appointment would first be required before fiber could even be run to our property. We were also told that there was no ETA for utility locators to mark the property before any digging could occur. We requested a phone call and spoke with Preston, who advised that there would actually be two additional site visits required before service could be connected. We expressed our frustration regarding the lack of communication, constantly changing information, and the unprofessional first impression left by Matt's visit. Preston was unable to provide any clear timeline for resolution, so I requested escalation to a supervisor. At 4:43 PM, we received a call from Justin, the Georgia/Florida Regional Representative. While I appreciate the prompt callback, it quickly became apparent that he was more frustrated about being contacted on a weekend than concerned about resolving the issues we experienced. He could not provide a clear solution or timeline, advising that utility locates could take up to 10 days and that only after that process was completed would another appointment potentially be scheduled based on our availability. Rather than acknowledging the failures that occurred throughout the day, Justin repeatedly deflected responsibility for the communication breakdowns and the unprofessional representation of the company. When I requested his supervisor's contact information, he immediately questioned why I needed it. After a 14-minute conversation, I was finally able to obtain the contact information for the Vice President of Field Operations. Based on that conversation, we decided that this business would not be the best match for us. There was no fight from Justin... The most frustrating part of this experience is that we are not even customers yet. Before Clearwave was able to secure our business, we experienced: * No clear expectations regarding the installation process * Multiple instances of inaccurate or conflicting information * Poor communication throughout the day * Unprofessional representation in the field * No ownership or accountability from leadership when concerns were raised * No clear timeline for service activation No prospective customer should have to spend an entire afternoon waiting, chasing updates, receiving contradictory information, and escalating concerns simply to understand the status of a service installation. Mr. Steven Saylor, Vice President of Field Operations, will be receiving an email outlining these same concerns. Based on our experience, Clearwave has significant improvements to make in communication, professionalism, and customer care before they can earn our business. Again, I would not recommend pursuing a business relationship with this company.