I'm new to Sparklight (formerly Hargray) and was having lagging fiber internet. Josh was my…read moretechnician, and not only was he able to quickly fix the issue, but he discovered (and corrected) several billing issues that I was unaware of, saving me ~$30 a month!

entire apartment complex, as well as other neighborhoods in Bluffton have to deal with spark light…read morebecause they have monopoly here. My ISP of record from Arizona actually has a contract of some sort, details, certainly unknown, or unavailable, with spark light to actually provide the service that's true for my entire complex of I don't know several hundred people maybe. Spark light/ HARGRAY has a horrible, horrible reputation here. Check them out online on Facebook, yelp, BBB they are incredibly messed up and not competent.

I worked with Nathan at this location after having to deal with A Sam's club t-mobile nightmare,…read moreand he was extremely patient with me over 2 hours trying to get my phones working again, he 100% saved my from switched back to Verizon and had me smiling before I left, I've only been with T-Mobile a year and signed up with him in Sam's club which is why I went there but that location has plummeted, glad to see he didn't go down with them and look forward to seeing him again.

So I'm guessing this location isn't really part of T-Mobile. They're a franchise office only. While…read moreT-Mobile has many options and promotions, this location does not participate in any of them. If your app tells you to stop by a T-Mobile store, don't go here. You can only go to the ones in Beaufort or Rincon. At least that's what I was told. As far as any other information, they're only there to sell products and a service program. After that, you're on your own. Is this store really necessary?

Please reconsider using Clearwave Fiber…read more We scheduled an installation appointment with Clearwave Fiber for Saturday with a service window of 1:00 PM to 3:00 PM. Unfortunately, the experience was filled with poor communication, misinformation, and a complete lack of accountability. At 12:05 PM, a technician or contractor named Matt arrived at our home - nearly an hour before our scheduled appointment window. He arrived in an unmarked personal vehicle and was dressed in personal clothing, making it unclear whether he was actually affiliated with Clearwave. Matt informed us that fiber would need to be buried and that another team member would need to come out to complete that work. He advised us to call customer service for information on next steps and timing. At 12:09 PM, we contacted customer service and were told that our appointment was still scheduled for the 1:00 PM to 3:00 PM window and that someone would be coming out that day. At 2:54 PM, having heard nothing further, we texted Clearwave for an update and were told, "I'm showing my tech as nearby." By 3:59 PM, no technician had arrived, and no one had contacted us. When we reached out again, we were suddenly informed that a pre-bury appointment would first be required before fiber could even be run to our property. We were also told that there was no ETA for utility locators to mark the property before any digging could occur. We requested a phone call and spoke with Preston, who advised that there would actually be two additional site visits required before service could be connected. We expressed our frustration regarding the lack of communication, constantly changing information, and the unprofessional first impression left by Matt's visit. Preston was unable to provide any clear timeline for resolution, so I requested escalation to a supervisor. At 4:43 PM, we received a call from Justin, the Georgia/Florida Regional Representative. While I appreciate the prompt callback, it quickly became apparent that he was more frustrated about being contacted on a weekend than concerned about resolving the issues we experienced. He could not provide a clear solution or timeline, advising that utility locates could take up to 10 days and that only after that process was completed would another appointment potentially be scheduled based on our availability. Rather than acknowledging the failures that occurred throughout the day, Justin repeatedly deflected responsibility for the communication breakdowns and the unprofessional representation of the company. When I requested his supervisor's contact information, he immediately questioned why I needed it. After a 14-minute conversation, I was finally able to obtain the contact information for the Vice President of Field Operations. Based on that conversation, we decided that this business would not be the best match for us. There was no fight from Justin... The most frustrating part of this experience is that we are not even customers yet. Before Clearwave was able to secure our business, we experienced: * No clear expectations regarding the installation process * Multiple instances of inaccurate or conflicting information * Poor communication throughout the day * Unprofessional representation in the field * No ownership or accountability from leadership when concerns were raised * No clear timeline for service activation No prospective customer should have to spend an entire afternoon waiting, chasing updates, receiving contradictory information, and escalating concerns simply to understand the status of a service installation. Mr. Steven Saylor, Vice President of Field Operations, will be receiving an email outlining these same concerns. Based on our experience, Clearwave has significant improvements to make in communication, professionalism, and customer care before they can earn our business. Again, I would not recommend pursuing a business relationship with this company.

I have had 4 major internet outages (lasting 18 to 26 hours) in the last 6 months. The customer…read moreservice is lousy and communication is very poor. They blamed a "third party" for the outages on all the outages and never really explained what happened. One of their excuses was a electrical pole was knocked down in Titesville Florida, which is over 50 miles way! We work from our home and this is NOT acceptable. And it was not that fast and throttled down in the early evenings! Now they want to bill me THROUGH my billing cycle for their crap service. Stay away!