Sheri is amazing. She spent so much time making sure all our needs were met. She is kind and…read morethorough. She even gave us her personal cell in case we needed extra help. She is definitely above and beyond customer service. She is the reason we will stay with verizon. Thank you Sheri

The female representative, I think was Sherry was very short and wanted to tell me my problem with…read moremy phone that I already explained. Been here three times with the same problem leaving to do what they told me I needed to do to fix it. Each time was a failure, to include involving my dealership to check apple play failing on my truck. Anyways, if they are not selling you something, then the time is not available to help a customer who has over 100 phones, on business account, surprise! that I will change over at budget to another carrier.

Outstanding service from a gentleman by the name Kendn I believe. He was extremely professional and…read moreset up our phones that we purchased online. Very happy with this store .

I've been to TMobile customer for the last 30 years, the customer service is exceptional and you…read morecan't beat the 5G service. Who needs Sirius radio when I can do iHeart whenever and wherever I drive. Like they say, once you go magenta you never go back, I even brought my parents over from Verizon

Dropped off a IPAD 8th generation with a badly broken screen. The people at CPR were very helpful…read moreand polite. They explained the process completely and had it fixed and looking brand new in just over an hour. I would totally recommend them to a friend.

I have taken my cell phone to CPR on 3 occasions. They are helpful, fast, and fair in the work they…read morehave done for me. I have even gone in with simple issues that they addressed for me at no cost. I highly recommend them and will use them again if any problems arise with my phone.

They provided service that was excellent. I needed a new SIM card but there were problems at the…read morecell service provider. He spent over an hour on the phone with them to straighten the problem out. I highly recommend them.

Tried T-Mobile for 3 days after making them show me in the retail store that my property was…read moresquarely in their highest tier of 5G plus service before my purchase, and they assured me I was. I went home and had no service for 3 days. Even when I spoke with the second tier of support service at t-mobile, they said that there is negligible or no coverage at my property address regardless of what they promised me at the retail store. So I returned to T-Mobile the brand new pixel 10 Pro XL I had purchased with my top tier of T-Mobile phone service aand they still insisted on charging me a $70 restocking fee despite the fact that I met all return criteria, the phone was like brand new still had the box and everything that came with it. According to their return policy it says they may, not they will, charge restocking fee so obviously it was at their discretion and certainly not in the interest of best business practice they went ahead and charged me one anyway. I never got an apology, they never acted sorry, and I will never ever buy anything from T-Mobile again. I do not recommend to anyone a store that lies as a store policy and couldn't care less about the customer and their experience. I'm a 66 year old retired computer professional and I do understand how phones work. I guess they just assumed I was stupid. Please don't give this company your business, they won't do anything to earn it and they don't deserve it after the sale.

I came into the store at 10am sharp to beat the traffic as I was picking up a new phone for my…read moremother who had just undergone a procedure that left her in serious discomfort. My mother was with me for authorization purposes. During my visit, the customer service was absolutely appalling. The first two reps didn't have enough knowledge to help me with my issue and instead of calling headquarters to get assistance, decided it was appropriate to have me wait until their colleague who was late arrived. When the colleague arrived around 10:15, she proceeded in the back and was of no help (perhaps finishing breakfast). Another customer came in and was helped right away by the team who "giggled" and laughed at his antics the entire time. After being there for 20 minutes, I called the T-Mobile customer service line myself and asked if their was anything they could do. The late colleague finally decided that it was time to half help because I was on the phone with headquarters. When the in store rep started to assist, I made the mistake of ending the call with headquarters. In the end -- they couldn't help, claiming my mother's account was registered to someone else. Now it was 10:34 am, I refused to have my mother endure this any longer given her discomfort and their obvious unprofessionalism and lack of training. We left. I went in the car called headquarters again and they told me the information provided to me was absolutely false. . They were able to help and I proceeded to go to the T-Mobile store 2-3 doors down to pick up a new phone. I would not recommend this store to anyone !!!!! Complete waste of time.