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    T-Mobile

    2.7 (7 reviews)
    ModerateMobile Phones
    Closed 10:00 am - 8:00 pm
    Updated over 3 months ago

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    T-Mobile Authorized Retailer

    T-Mobile Authorized Retailer

    3.4
    (5 reviews)
    5.6 mi
    Virtual estimates
    Shipping

    I had internet at home with AT&T until June 2022. I stopped the service and returned all the…read moreequipment on July 5th to UPS as the ATT agent had instructed me to do so. And I removed the auto-payment option and my credit card from my account in AT&T. After a few days, I received an email from AT&T that I should return the equipment by July 25th or they will charge me $164. I contacted AT&T and told them I have already returned the equipment and have the receipt for it. They said that I shouldn't worry because it takes a few days to process returned equipment. Then in late August, I noticed that they have charged my credit card $164 even though I had removed my credit card from my account! Charging me for returned equipment is one thing but keeping my credit card information and charging it without my authorization is obviously fraud. I contacted ATT support multiple times. Eventually, someone from AT&T contacted me and confirmed that they have received the equipment and apologized, and refunded that amount to my credit card. However, a few days ago I noticed that there is a collection claim against me for that amount and AT&T has sold my account to a collection agency. And I noticed that they have charged my credit card again!

    Called to see if they had a particular apple phone in stock before traveling to the store. Staff…read morerefused to tell me if they had the phone, citing this information as being confidential and something they don't want to reveal for competitive reasons? Really? This is supposed to be some sort of state secret? Funny how every other store doesn't have a problem providing this information.

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    T-Mobile Authorized Retailer
    T-Mobile Authorized Retailer
    T-Mobile Authorized Retailer

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    Verizon Wireless Zone

    Verizon Wireless Zone

    1.0
    (1 review)
    3.4 mi

    09/10/2022 placed an order for upgrade of an IPhone 14 with Verizon 3623 Wrangle Hill Road Bear, De…read more19701 the manager gave me $800.00 for my iPhone 12 mini stating I would pay 3.00 per month for the 100.00 balance over 3 years. The arrival date expected 09/24/2022. The iPhone Mini 12 paid in full along with the account balance on September 10,2022 so this pre release offer could be ordered. The phone arrived 10/25/2022 order wasn't placed until 10/07/2022 why I don't know. The old iPhone 12 was transferred to the new iPhone 14. Three hours in the store begging to pay the bill so I could pick up my son from work 2 hours late the Employee known as V states my bill will be 35.00 per month in which I was upset saying no that is not what I agreed to and cannot afford. V refused to accept a check stating he needed to ring the transactions in multiple. Charging me for the iPhone 12 that was pain 09/10/22, 70.00 to transfer the old to the new iPhone along with the screen protector and case. Switch & bait the contract agreement made 09/10/2022 upset I leave both phones to pick up my son. Calling the Verizon store from my son's phone I requested V to restore my iPhone 12 and that I will take my business to T Mobile on Saturday. He offered to restore the iPhone 12 before picking up my son from work. Return at 7:15 pm he then tells me I refuse to help you and gives me a phone he erased to factory reset keeping 10,000 plus photos, videos, medical appointments, texts, emails, contacts and much more. 8:45 pm to 1:15 am Verizon customer support took a compliant. 8am thru 3:45 pm multiple calls to Verizon, Apple Cloud and no results for restoring my information. V factory reset the iPhone 14 causing me to permanently lose all the data from my iPhone 12. The store manager refused to allow Verizon to schedule an appointment to have my data returned to me. THEFT OF INFORMATION THAT DID NOT BELONG TO THEM. Gregarious emotional distress as my loved ones whom are DEAD pictures cannot be retrieved. The bait & switch with excessive charges along with claiming my iPhone 12 wasn't paid off caused the customer (me) to get upset with the poor business practice of this store and employee. Fasley accused of cursing at him calling him names. While it's true I did use a few cuss words it was not at him or about him rather anger from the length of time there. Lied about the phone arriving when I walked into pick the phone up had to show him the tracking information from UPS saying it arrived at 11:50 and was signed for. I was treated poorly and as a result lost years of precious memories along with important information that no body seems to be able to retrieve even though I pay Apple iCloud and Verizon account cloud to assure recovery in events such as this. Delaware State Police was called by me & arrived as "V" closed quickly pulling out of the parking lot without speaking to law enforcement.

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    Verizon Wireless Zone
    Verizon Wireless Zone
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    T-Mobile - mobilephones - Updated August 2026

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